Honestly this is by far the pest app for topping up in-game currency. They offer legit and cheap offers and they deliver in less than 5 minutes. I highly recommend them for game topups, honestly wa... See more
Company replied
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Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
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Service is safe and they work hard to do it as fast they can ! Hopefully in near future we could have a self topup service to do it ourselves to speed up the process. it would allow us to not rely o... See more
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I was nervous at first. The chat bot/human chat were unresponsive however when I asked what was going on. Also reading all the sus reviews doesn't help. But after about 15 minutes I received a message... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
Worse company of all time
29 May 2026
Unprompted review
Reply from TOPUPlive
Hi, we're really sorry to hear you feel this way — that's definitely not the experience we want for any of our customers.
We'd love to understand what went wrong so we can make it right. Could you please reach out to us at service@topuplive.com or via live chat with your order details? Our team will look into it right away.
Your feedback matters to us, and we genuinely want the chance to turn this around.
Best regards, TOPUPlive Support Team
Scam
Scam, bought a kingshot top-up but never receive it. Keeps saying that it takes 5 minutes, but well over 3 hours now
27 May 2026
Unprompted review
Reply from TOPUPlive
Hi, we sincerely apologize for the delay — waiting over 3 hours for a top-up that should take 5 minutes is absolutely unacceptable, and we completely understand your frustration.
We want to assure you that we take every order seriously, and this is not the standard we hold ourselves to. Please contact us directly via live chat or at service@topuplive.com with your order ID so we can investigate right away and either complete your delivery or process a full refund.
We are committed to making this right for you. Thank you for giving us the chance to resolve this.
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're glad you had a great experience with TOPUPlive. See you next top-up!
Best regards, TOPUPlive Support Team
Kingshot game top up not working I give…
Kingshot game top up not working I give all info and this shipment not finish how many days need for buying one pack? I don't now better not trying
26 May 2026
Unprompted review
Reply from TOPUPlive
Hi there, we're truly sorry to hear about your experience with the Kingshot top-up. 😔
We completely understand how frustrating it is to provide all the required information and still not receive your order — that's not the experience we want for you at all.
Kingshot top-ups are typically delivered within a few minutes, so something may have gone wrong with your order. Could you please reach out to us via live chat or email at service@topuplive.com with your order details? Our team will investigate immediately and make sure this gets resolved for you.
We'd love the chance to make this right. Please don't give up on us just yet!
Best regards, TOPUPlive Support Team
In less than 5 minutes I explored…
In less than 5 minutes I explored coupons, got a nice discount, payed the fee, and received my in-game currency immediately!
24 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review, Mauricio! 🚀 We're thrilled to hear that you found our discount coupons helpful and received your in-game currency so quickly. Providing instant delivery and great value is exactly what we aim for at TOPUPlive. Enjoy your game and see you next time! 🙌
Reply from TOPUPlive
Hello nguyen, we are truly sorry for your poor experience. Providing fast and reliable support is our top priority, and we apologize if we missed your messages. Please contact our dedicated support team directly at service@topuplive.com or try our WhatsApp live chat again with your order details. We want to check your case and resolve this for you immediately!
4.5 hours delay! No delivery, no response, and unsafe password requests.
I placed my order on topuplive.com at 13:53, and it has been more than 4.5 hours with absolutely no delivery. Their web live chat and WhatsApp customer service are completely ignoring my messages. To make matters worse, they are demanding my game account password to process the top-up, which is completely unsafe and a massive security risk. Since they refuse to respond and are violating security rules, I demand an immediate cancellation and a full refund. Order number: auto6a1035a92916d. Beware of this site, they hold your money and ignore you!
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello Mehmet, we sincerely apologize for the delay and the frustration caused. Regarding the password request, we completely understand your security concerns. For certain games, entering the account is a necessary technical step required by the game's system to process the top-up successfully. We never store or misuse your data, but we fully respect your choice.
Since your experience was not up to standard, we will gladly process a full refund for your order auto6a1035a92916d. Please contact our senior support at service@topuplive.com right away so we can speed up your cancellation and refund. Thank you for your patience.
Keep getting transferred around and…
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting.
Updates:
Waited till the next day without any reply and same transfer all over with robots replying. i texted again after 18 hours of wait before them informing me that the order will be refunded.
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello, we are deeply sorry for the confusing transfer process and the long 5-hour delay. This is definitely not the level of service we aim to provide at TOPUPlive. It seems there was a communication breakdown within our support channels.
We want to locate your order and fix this immediately. Please message us back on WhatsApp or email us at service@topuplive.com with your Reference number auto6a100ad083d62. A senior manager will handle your case directly to ensure your top-up or refund is processed without further delay.
PUTRID SAVE YOUR MONEY they just STEAL AND ADMIT IT
They are completely rude future future behaviour three hours put something going on my account. I still haven’t got it. Not only have I not got it but I asked are they gonna refund me instead? And then they’ve blocked me and won’t communicate with me. Can’t do anything about it cause they’re in Singapore and they’ve made a website where you can block no matter what why I communicate I can’t. The Australian custom consumer law cover.l this revolting behaviour and I will be reporting it. I couldn’t imagine how many poor people they’ve ripped off continuously so I’m like resulting on a single mother save up my money to play my game and get screwed over by a bunch of people who refused to participate in doing their only job which is putting it on my account because I didn’t want to download another app if you want someone to use put it in the big f. ING print before you pay for it shouldn’t f. ING be an additives . You have to wake up to yourself.
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello Katy,
We are deeply sorry to hear about your frustrating experience and take your feedback very seriously. At TOPUPlive, we strictly adhere to international e-commerce standards, and we absolutely do not tolerate blocking customers or withholding services unpaid for. We want to resolve this for you immediately.
Regarding the additional app or verification step you mentioned, this is often a requirement from secure third-party payment gateways to protect against fraud, but we understand how it caused confusion and we apologize for any lack of clear communication prior to purchase.
We want to make this right—whether that means ensuring your items are delivered immediately or processing a full refund. Please contact our senior support team directly at service@topuplive.com with your order details so we can bypass any automated systems and investigate this for you right away. Thank you for your patience.
worst top up service i had to be…
worst top up service i had to be honest. asking for too much sensitive data and the support is non existent.
20 May 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for your honest feedback — we're truly sorry to hear about your experience.
We understand how concerning it can feel when sensitive information is requested. We want to assure you that any data we collect is strictly used for order verification and fraud prevention to protect your account — we never store or share your personal data beyond what's necessary.
As for our support team, this is not the experience we want for our customers, and we sincerely apologize for falling short. Our team is available 24/7 and we'd love the chance to make this right for you.
Your feedback helps us improve, and we hope to earn back your trust. 🙏
Reply from TOPUPlive
Thank you so much! 👍💯 We're thrilled you had a great experience! See you next time — we'll keep the good vibes going! 🎮🔥
I know it's real and trusted ✅
20 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your trust! We're committed to providing a safe, reliable, and transparent top-up experience every time. Your confidence means the world to us — see you on your next recharge! 🎮
I want a mission impossible jeket in…
I want a mission impossible jeket in pubg please
11 May 2026
Unprompted review
Reply from TOPUPlive
Your mission, should you choose to accept it: follow PUBG's official channels for upcoming skin announcements! 🕵️♂️ We can't promise the jacket, but we can promise the best UC prices so you're fully loaded when it drops. This message will not self-destruct. 😄
This is too good for ab
10 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're thrilled you're loving the experience. If there's ever anything we can do to make it even better, don't hesitate to reach out. See you in-game! 🎮
The fact that they give yoy 92k coins…
The fact that they give you 92k coins for free after some time of purchase is good
1 May 2026
Reply from TOPUPlive
Thank you for the wonderful feedback! 🎉
We're glad you're enjoying the bonus coins — it's our way of showing appreciation to our loyal players. Stay active and you'll keep unlocking more rewards over time!
Hope you're having a great time in-game. See you next time! ⚡
— TOPUPlive Team
Payment was deducted via TNG eWallet
Payment was deducted via TNG eWallet, but the order was marked as completed even though I have not received the full items in my game account.
The merchant mentioned there will be a delay, however the delivery is still not fulfilled.
This is not a proper completion as the items are not fully received.
Kindly assist to check this transaction and resolve the issue, or provide a refund if the service cannot be completed.
2 May 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for reaching out and we sincerely apologize for the inconvenience caused.
We understand your concern regarding the delivery status. Upon checking, our system shows that all items for your order have been successfully delivered to your game account.
That said, some in-game items — especially certain top-up credits or bundles — may experience a short delay before they appear in your account, depending on the game server's processing time. We recommend:
Restarting the game and logging back in to refresh your account data.
Checking your in-game mail or gift inbox, as some items are delivered there first.
Waiting up to 24 hours if the delivery was recent, as server sync can sometimes take time.
If you have already tried the above steps and the items are still not reflected, please reply with:
Your in-game username / UID
A screenshot of your in-game inventory or mail
This will help us escalate the case directly with the game supplier for further verification.
We take every order seriously and will do our best to resolve this for you. Thank you for your patience.
— TOPUPlive Support Team
Best app for recharging coins and…
Best app for recharging coins and getting perfect deals and planty of couppons
Keep on growing !!
28 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊
We're thrilled to hear you're enjoying the deals and coupons — we work hard to bring you the best value every day.
Thanks for the encouragement, we'll keep growing and making the platform better for you! 🎮⚡
— TOPUPlive Team
TOPUPlive is a very safe and secure way…
TOPUPlive is a very safe and secure way to top up! I have never had issues with them and the discounts save me so much money! They are the only place i trust to top up with
21 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Wonderful experience 100% trustworthy…
Wonderful experience 100% trustworthy And also customer service is flawless 😁
20 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Quick, reliablem, trust worthy and perfect <3
very reliable and trustworthy with an amazing customer support who patiently answer all your questions and inquiries highly recommend!!!
15 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your kind words! 🙏 We're thrilled to hear that you find our platform reliable and trustworthy. Our support team works hard to ensure every question gets answered with patience and care — your recognition truly means a lot to us. We look forward to continuing to serve you!
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