Tooth Fairy App Reviews 

1,555
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated medical staff and professional dentists for being exceptionally helpful, welcoming, and reassuring during all virtual consultations. People note that the overall service is extremely prompt and efficient, making tracking teeth straightening progress very easy while giving great peace of mind. Some reviewers were not happy with communication difficulties and appointment experiences during their treatment journey. Consumers frequently mentioned that reaching medical professionals directly on the phone was quite challenging, while others experienced unexpected scheduling delays or felt that initial consultations resembled sales pitches.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting their helpful, professional, and... See more

Service

People report positive experiences with service, highlighting the high level of care and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that aligners are very useful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia has always been helpful and reassuring when I needed help and advice. My experience with Toothfairy has been really good even though I am at the early stages, I am looking forward to the end... See more

Rated 5 out of 5 stars

Amazing consultation. Lovely lady spoke so professionally and told me all the details I had all my questions answered without me having to ask. I cannot wait to start my treatment with toothfairy.

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more

Rated 5 out of 5 stars

I was assisted by Dr Shazray who was friendly, non judgemental and very informative! There advise is very helpful and really put my mind at ease - i dont have access to a dentist surgery and so had i... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Emergency Dental Service
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,555)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Facebook is constantly showing price of…

Facebook is constantly showing price of £1749, I have screenshotted a few over the last few days. Booked in for 3D scan and the text says £1999. Queried this with the Toothfairy WhatsApp Chat, and agent says that is 2025 pricing, which won't be honoured. As I am messaging, I check FB and find a sponsored advert still citing £1749, literally as we speak. Misleading.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ! Im definitely happy with the final result! Had great experience with the team ! And they were able to answers to all my questions and concerns.
Divya and Dr.Monija were both amazing and very helpful.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great treatment

Really great treatment. Very minimal pain and easy experience. Aligners are automatically posted to you. Toothfairy are always on the other end of app/WhatsApp/email to help, and such a lovely team :)

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent dentist

Excellent dentist, extremely professional and friendly. Gave me all the information I needed.
I would highly recommend.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Save your time, money & effort and just go with invisalign!!!

I did significant amount of research and wanted to go with a company that offered an excellent service for money. In the beginning I was confident in The ToothFairy. My treatment should have lasted 10 trays and the scans showed perfectly aligned teeth at the end. I paid for the pro version to ensure everything would go well. It started off great. But then it took a considerable amount of time to get into see my dentist.
A very confusing booking system - tried the app, tried an email and then eventually after WEEKS was told it was actually through WhatsApp and then back to email. Then my dentist charged me extra for refiner aligners and they still aren't perfect. When I reached back out they said the scans say they should be perfect & there was nothing they could then do. Then I was given another chance to rescan and get another set of refiners - which I then had to follow up with when my refiners would arrive, then when they came in they literally fell out and therefore I couldn't even use them. I was told to reach back out to the dentists, but honestly why bother after allllll this, I know they won't get it right in the end. Honestly, I really regret going with them now and just wish I would have paid the extra money and gone with the trusted Invisalign.

*update - they called asking if I wanted to travel to manchester clinic, in which case I turned down because i've already tried the brimingham clinic and the london one, sorry why is it my responsibility to hop around the country to try and get this sorted.

Genuinely - just keep saving up and go with invisalign when you're able. I feel like I wasted all that time and effort and my teeth aren't even bad!! So if they cant figure out mine, then no hope for similar or more severe cases.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Sabah was lovely to talk too

Sabah was lovely to talk too! Answered every single one of my questions with confidence and made me more confident with trying out tooth fairy! Thank you for the great customer service!

8 April 2026
Unprompted review
Rated 3 out of 5 stars

No in-person dentist support in Scotland

Be aware that Tooth Fairy currently has no Scottish dentist support - I was advised that nearest in-person appointments would be in Manchester. I didn’t come across this restriction anywhere in their marketing material.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant!! Such a positive experience. Had the 3D scan and the appointment was so easy and I felt super reassured by the whole process. Can’t wait to get started!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

dr shazray

Dealt with dr shazray, they were extremely helpful and managed to help, didn’t take long to get back to me, would 100% recommend

28 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using the app

This was my first time using the toothfairy app and i was very impressed by the service and help i had from Dr Shazray. My problem was diagnosed quickly and a action plan / treatment advice given . Thank you

28 March 2026
Unprompted review

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