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Tooth Fairy App Reviews 

1,553
•
TrustScore 4.5 out of 5

4.7

Dentist
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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated medical staff and professional dentists for being exceptionally helpful, welcoming, and reassuring during all virtual consultations. People note that the overall service is extremely prompt and efficient, making tracking teeth straightening progress very easy while giving great peace of mind. Some reviewers were not happy with communication difficulties and appointment experiences during their treatment journey. Consumers frequently mentioned that reaching medical professionals directly on the phone was quite challenging, while others experienced unexpected scheduling delays or felt that initial consultations resembled sales pitches.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting their helpful, professional, and... See more

Service

People report positive experiences with service, highlighting the high level of care and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that aligners are very useful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia has always been helpful and reassuring when I needed help and advice. My experience with Toothfairy has been really good even though I am at the early stages, I am looking forward to the end... See more

Rated 5 out of 5 stars

Amazing consultation. Lovely lady spoke so professionally and told me all the details I had all my questions answered without me having to ask. I cannot wait to start my treatment with toothfairy.

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more

Rated 5 out of 5 stars

I was assisted by Dr Shazray who was friendly, non judgemental and very informative! There advise is very helpful and really put my mind at ease - i dont have access to a dentist surgery and so had i... See more

Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Emergency Dental Service
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,553)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Interview Booked - No show!

Interview Booked. Joined and did a pre-test run to check everything was working. No one came. No one answered my messages. If this is the level of service at the start, puts me right off.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dr Shazray Zaheem was super efficient & helpful in assisting me with my toothache via chat today. This is my first time utilising the toothfairy app services & I am very impressed with it.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Clear diagnosis

Simple but thorough questions and explanations. Would happily use again however the App its self runs slow.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with the service…

I am extremely pleased with the service Dr Cosmin provided, very thorough, speedy diagnoses, prescription immediately sent via email to my inbox, and helped promptly with any further queries regarding the appropriate pharmacy (boots) which is known to this amazing service.
5* service from start to finish

3 May 2026
Unprompted review

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