Tooth Fairy App Reviews 

1,551
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dentists for being extremely friendly, attentive, and highly professional during both virtual and in-person medical consultations. Consumers also highlight the prompt and exceptionally helpful customer service, noting that general queries and necessary prescriptions are handled efficiently. Though some people noted specific issues regarding product design or appointment scheduling, such as aligners covering only certain teeth or facing delays when seeing a dentist. A small group of reviewers also mentioned feeling disappointed by communication limitations, the absence of phone support, or unexpected finance and booking details.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting their helpful, professional, and... See more

Service

People report positive experiences with service, highlighting the high level of care and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that aligners are very useful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Toothfairy for the first time due to it being a Sunday, losing hope as all dentists are closed and I am currently suffering with wisdom tooth pain. Dr Cosmin discussed everything with me thor... See more

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more

Rated 5 out of 5 stars

Dr Shazray was so helpful, especially when I was late to the appointment because my 1 year old was was refusing to nap. She reassured me that my concerns would be carefully considered by the dentist... See more

Rated 5 out of 5 stars

Truly helpful and honest. Loved the transparency unlike other companies with the constant upselling yet lack of information and hurry to just get you to buy and "start your journey". 10/10 customer se... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Emergency Dental Service
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,551)

272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Would not trust them

A very strange outfit. They claim to have medical professionals but they are very cagy about access to them. Every email is signed by Dr. [firstname] only. Nobody ever states who they are. It is also not possible to speak to any medical professional on the phone, only via email. It is just very very strange behaviour and absolutely unprofessional. A very untrustworthy outfit.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely! Tooth fairy…

Had such a lovely visit to the tooth fairy office! Claudia and the lovely assistant were wonderful. Love the uniforms. They answered all my questions and were completely unfazed by them. I had many of them. I really appreciate their care and professionalism!
The receptionist on the first floor was nice and lovely too.
The office is really pretty.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and accessible appointment Professional, understanding dentist and treatment provided. Can't recommend enough, thank you.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 👏🏻

Everyone made me feel really comfortable during the whole process, I am scared of the dentist but they talked me through everything and reassured me throughout.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great representative

Firstly, Sabah was very pleasant to talk to.

Secondly, she was efficient in her call: she allowed me time to respond, ensured my needs were met and my questions answered. All while keeping the call short, she didn't waste my time at all.

Lastly, she wasn't trying to sell anything either, rather, she was very professional and made sure the call was a consultation, focusing on needs, and nothing else.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

amazing experience

I had an amazing experience with Toothfairy. Everybody was really nice. The consultation was good. My teeth are straight now. I’ve got the results that I wanted.

6 June 2026
Unprompted review

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