Tomtom TAPES Reviews 

Franc Lynch. We have just had the same fraudulent activity. We paid for a one-off £1 speed camera update and received the same email and automatic charge completely unauthorised by us. We have spent ages trying to call, email and search for a way to discuss this error with Tom Tom with no luck. We only have this satnav as it is the same one the DVSA use in driving tests. I hope they lose the contract, likely worth millions to them!

Appalling lack of customer service. COVID or no COVID, this is fraud!

Your message;
Received an email from Tomtom telling…
Received an email from Tomtom telling me that my Paypal account been charged £2.99 for the first payment of an ongoing monthly subscription for world speed cameras. I did not authorise this subscription! My device only has European maps on it and already has a current speed camera service valid until 16/11/2020. I have now had to cancel this subscription this through my Paypal and Tomtom accounts. I contacted Tomtom to get my money back and raise an issue about this but I am just getting the runaround. I am disappointed about this as I have had Tomtom devices for fifteen years now and have had no problems. I think that I will be looking elsewhere for my next device.

I have now been trying for 5 days to resolve a problem with my TomTom Go camper, which is not a year old.
The symbol for select my vehicle has disappeared from my device where I should be able to select between car or car & caravan.
The Technical support have been no help whatsoever and in the end they said that I needed a new device and gave me a telephone number that just started taking me around in circles.
I have emailed TomTom and had no reply.
The Customer service and Technical support is absolutely disgraceful.

Tom Tom aftersales used to be fantastic. I have used Tom Tom for years and whenever I had a problem they were brilliant at sorting it straightaway. However, I bought a new one a year ago and it has siezed up. After trying all the you tube help topics I contacted Tom Tom and they are terrible. After 2 weeks of emails I'm no closer to sending it for repair. They either don't reply or reply so slowly with unhelpful advice. Its broken. I just want it fixed. I offered to pay, regardless of the 2 year warranty. I paid £600 for the device. I understand less staff due to Covid etc. but please help me to stop getting lost every day!

Directions suck. Interface sucks. Doesn’t update for road closures. Picks terrible routes. Verbally states to go right when it means left. This thing is the absolute worst and I hate it. Trying to have it ripped out of my car as it’s unfortunately preinstalled. Why would anyone pay for this crap when Google Maps is a thing?

Do not be fooled by the speed camera offer once you agree after the first payment the future payments are automatic even when you cancel a couple of months down the road they reinstate payment and take with out your permission when you complain they reply in Dutch plus on this new monthly payment the prices have doubled

It looks like I'm just adding another brick to a great wall of dissatisfaction. In short, misleading (actually downright dishonest) offers leading to recurring subscriptions, all backed up with a labyrinthine series of nested websites and misleading email "alerts" to frustrate all but the most determined attempts to cancel said payments. Good basic product, deeply cynical company. Oh, and no "contact us" facility.

Recently purchased a new top of the range Go Premium X at significant discount as an existing customer on an old Start 25 - so far so good. Seems a reasonable but complex bit of kit, but comes with poor documentation - there is a 180 page manual online, if you can find it. The website is difficult to navigate.

However, as other reviewers have noted, it is virtually impossible to get any meaningful sense out of the online support, which I suspect is an offshore help desk.

I too had expiry of my cameras on my 'Lifetime' Start 25 - burrowing down, the 'life' of maps seems to be the 'life' of the device, which is 2028. We shall see.

Being a registered customer, I got a notice to buy updates for the cameras (they can contact you, but you contact them?) - I tried one offer of £1 for 3 months, to see how well it worked.

The online purchase and download process were diabolical - all Support say via an online 'Ticket' is that it is an automated process so they can't tell what the problems were. I've asked them to escalate it - will I hear any more?

As to how to mount these things in the car, the older mounts are - in my opinion - very bad (other customers say similar things), and TomTom website doesn't help.

In fact, for the new device, there are official TomTom adapters you can buy (which I am about to try) from Amazon which don't appear on the TomTom website, to interface with a third party bracket, which I will try (the supplier has been very helpful), but TomTom don't help.

If you want a company who supports their products, IMO look elsewhere. TomTom - are you reading these reviews?

why do i get emails telling me that live update is 27.47mwhen it cost me 49.95 for my blue and me last week i did see it on the page at 27.47 but it would not let me download it why is that price not relevent to me

On 31.05.20 I got an e-mail from TomTom telling me that a new map was ready for download. About 5 minutes after selecting 2 files for download I get a message stating "Our servers are very busy right now". You are requested to click "Retry" a few times and if it that does not work, end out and start again. The whole process takes about 30 minutes.

I tried it several times over the past 2 months, morning, afternoon and evening. I even tried it at 05:30 on a Saturday morning. I always get the same result. I notice that if I click on "Buy Now" I am immediately transferred to the payment screen. It must use a different server to collect money.

I can't remember ever getting an update without some problems.

When I bought the unit, a GoLive 820, it came with "Lifelong" free maps. I wonder if this is a deliberate means to back out of this commitment and force customers to switch to Garmin!

I received an email from tomtom telling me that I had been charged £2.99 for my speed camera service. I hadn't signed up for such a service! Apparently, tomtom offered a free trial followed by a paid service. I hadn't agreed to this free trial, as it was for a system that I no longer use, but tomtom gave it to me anyway. They've now scammed me for £2.99. I wonder how many others they've done this to in order to boost profits?!

Purchased updates. Money paid. Email showing two links; how to install and contact us if there is a problem. Neither work. There is no obvious "contact us" on the website. Simple recommendation. Don't but this organisation's products. It is effectively a scam operation.

The support website is not working. The phone lines say the offices are closed. NO way of speaking to someone in support. This is the worst company I have ever encountered.

my tomtom start 25 is now not supported for map updates so much for life time maps. rip off company

It has got to a point where I now plan a route by conventional methods as the device has a mind of its own. Mydrive is very limited and no help either.
Also tried joining Forum to get assistance but this has been impossible too, I can neither login or register.
Trying to contact TomTom for assistance is like trying to speak to the Queen.

Trying to contact TomTom support to resolve issues is impossible, it's hard to recommend them. I purchased a 'professional' device but there support if far from it.

World maps? Well China must be on another planet as its not included. Maybe trade descriptions after redefining the meaning of lifetime and telling people that they have world maps when they don't.

Only leaving one star, because you can’t leave none or minus , bought a brand new GO 6250 Professional via Amazon on May 4th 2020, only to find the pre loaded map dates back to May 2019, useless in the UK, where roads are changing so quickly, and found out that the advertised lifetime updates only apply to speed cameras not maps. Another £105 to get the latest map? Disgusting do not buy, get a Garmin or Nav Man

TomTom Go 6000

Just will not update - stuck on 100% / checking. Tried one update at a time - even minuscule map updates (a few bytes) don't complete.

Using the TomTom USB cable and connecting direct to laptop - Windows 10 with all current updates.

Tried connecting to USB2 and USB3 sockets.

Have removed the HOME3 folder.

Have re-istalled MyDrive Connect.

Have re-booted TomTom (held down power button for 40 seconds) to info screen.

Often MyDrive Connect won't even recognise the TomTom.

MY ADVICE
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Give TomTom a wide berth - they are absolutely useless - and buy a Garmin.

I bought the Tom Tom professional I woul advice anyone to stay away from this product I have been using Tom Tom for the last 9 years and have to say it was brilliant but the new ones are crap for so many reasons to name a few you cannot plan a route without apps and WiFi which I don’t have, the toll options are very bad, half the motorway services are not coming up on route,you have no choice of maps on it all of these were on my 10 year old sat nav so the new ones are definitely not an improvement

I bought a POS thermal thermometer from Tomtom. All buttons labeled in Chinese. Doesn't even tell you which way to put the batteries in. When we finally got it working (after endless emails to useless tech support) the device was consistently off by 8+ degrees. Tried to send it back 4 times to no luck. Ended up using it for target practice.