Tiso Reviews 14,066

Easy order process and prompt delivery especially as this is a remote rural location

Excellent tee shirt at a great price with quick delivery

Jacket arrived on time no problems with ordering good process

Ordered received absolutely amazing product great service may order another

Delivery was fine and Bike arrived safe and undamaged.
Setup of the Bike was a bit rubbish though, really long break cables look untidy, no air in the front suspension, tires pretty much flat, dropper post stopped working after a few goes, had to take it all out and reinstall with new cable. Something up with the brakes as well so looking into that next.

Arrived rapidly. Great service from Tiso as always.

Good service. Prompt delivery.

The product and brand are perfect.. simple design and the size is also perfect. I like it.

Didn't manage to get the colour i wanted due to a scratch on the frame which happened to be the last one of that size and colour way in stock. I then got the black version and I've got a scratch on that too straight out the box so im not overly happy with my experience.

Fast delivery and competitive prices. Great product

★☆☆☆☆ Absolutely Terrible Company – Avoid at All Costs

I rarely leave negative reviews, but my experience with Grahan Tiso Bike Company has been so frustrating that I feel obligated to warn other customers.

I ordered a bike for my son's birthday well in advance, expecting a professional company to deliver on the date they promised. Instead, the delivery was delayed twice, and both times there was no satisfactory explanation. The company kept moving the delivery date while failing to provide clear information, accurate updates, or any genuine concern for the inconvenience they were causing.

This wasn't just an ordinary purchase. It was a birthday gift for my son, and the timing mattered. My son had been looking forward to receiving his bike on his birthday, but thanks to this company's incompetence and failure to honor its commitments, that never happened. Watching a disappointed child because a company cannot do what it promised is extremely upsetting.

What makes the situation even worse is the poor communication. Customer service was unhelpful, and every interaction felt like I was being given excuses instead of answers. If there were genuine issues causing the delays, the company should have been transparent from the beginning rather than leaving customers in the dark.

A business that takes customers' money should also take responsibility for delivering its products on time. Grahan Tiso Bike Company failed on both reliability and customer service. The entire experience felt disorganized, unprofessional, and completely disrespectful of customers' time and trust.

I understand that delays can occasionally happen, but delaying an order twice without proper communication is simply unacceptable. Companies are judged not only by the products they sell but by how they treat customers when problems arise, and in this case the company failed badly.

I deeply regret ordering from Grahan Tiso Bike Company. What should have been a happy birthday surprise turned into stress, disappointment, and frustration. I will never order from this company again, and I would strongly recommend that anyone considering a purchase look elsewhere unless they are prepared for missed deadlines, poor communication, and a complete lack of accountability.

Save yourself the frustration and buy from a company that actually values its customers.

Delivery was on time and good first time discount was a nice surprise

Delivery and got what i ordered and on time

Easy to use website, good price, quick delivery,

I find all products I have ever bought from TISO extremely good quality and the customer service is excellent. 

Smidge midge nets and smidge all arrived safely and will help us be outdoors when it's midgy.

Ordered a tent from Tiso at a great price. Very happy with the product and delivery. I had a couple of issues with some of the components and they sorted both promptly without quibble. Special thanks to Nathalie who sorted everything for us.

VERY quick delivery and great communication. Confident to buy again from Tiso’s.

My walking trousers arrived quickly, in time for my walking holiday in Andorra. Their good quality served me well and there are plenty of pockets for money, handkerchieves and so on. They are light, nicely comfortable and easy for walking in them.