TisoReviews 

14,080
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting their durability and suitability for various activities. Many people appreciate the competitive and great prices, finding good value for their purchases. The delivery service is frequently described as fast and efficient, with items arriving quickly and well-packaged. The overall service, including communication and ease of ordering, also receives high marks from many consumers. However, some people mentioned issues with delivery delays and incorrect orders, occasionally due to carrier problems or internal errors. A few reviewers also experienced problems with product defects upon arrival or difficulties with order collection due to unforeseen circumstances.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers highlight positive aspects of product, often praising the quality, fit, and selection available.... See more

Service

Users describe positive interactions with service, consistently highlighting it as first-class and easy to... See more

Price

Customers consistently note positive experiences with price, frequently mentioning good, great, and amazing... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such helpful customer service staff who worked out how to get my voucher into the system. While this was going on my basket was held as I had the last remaining pair of sale boots. And the boots are a... See more

Rated 5 out of 5 stars

My walking trousers arrived quickly, in time for my walking holiday in Andorra. Their good quality served me well and there are plenty of pockets for money, handkerchieves and so on. They are light, n... See more

Rated 5 out of 5 stars

Whilst sandals not suitable for my husband, ordering and delivery was a doddle. However, I opted to print at home but printer was broken and PO could not accept my order without a QR code. Found a pl... See more

Rated 5 out of 5 stars

Fast delivery and great trousers that are different from the norm. Always find TISO have Brands that are lesser known but of great quality. Always have a look if after stylish but very function/techni... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bicycle Store
  4. Camping Store
  5. Canoe and Kayak Store
  6. Winter sport Store

Information provided by various external sources

Tiso, the outdoor specialist, stocks a wide range of outdoor equipment and outdoor clothing from the worlds top brands. Geared up for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

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4.7

All reviews

(14,080)

1,435 reviews in the last 12 months

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Rated 4 out of 5 stars

Empty parcel sorted out.

Tbh when I had the delivery I had s empty packet with nothing in. This stressed me out because I work nights ( hadn't slept much) & I knew I had to sort it out. After awhile I decided to ring Tiso Glasgow store. I spoke to a Scottish man ( who lived nr the hills ) in Glasgow. By 5pm he'd sorted it all out & my delivery came correct the next day. I didn't get the mans name but he mentioned he was coming to England to visit in Oxfordshire. I suggested if he was coming anywhere nr Malvern ( where i live ) to ting me & I would buy him a pint. I didn't get his name, that man was a legend & deserves a rise. My name is David Brant, could you thank him from me?

8 June 2026
Rated 5 out of 5 stars

Great price and experience

I've had a good experience. I got a patagonia torrentshell jacket for a really reasonable price. The website was easy to use and the jacket arrived promptly (in about 3 days) with free delivery included!

7 June 2026
Rated 5 out of 5 stars

Great place to shop

I do click and collect orders and they have always been ready on time
Staff have always been frendly and helpful when i go in to one of there stores .
Have used tiso for more than 30 years it the first place i would go for any of my gear

31 May 2026
Rated 3 out of 5 stars

You sent the wrong E bike I had to wait…

You sent the wrong E bike I had to wait another week for my original order to arrive which when arrived it had its internal seat post fixing missing and I went on holiday to Lake District with out my bike which I was going to use so I had to wait until I got back for replacement part. Also kick stand was damaged on bike marked and scratched due to postage in box. Asked for some sort of goodwill gesture and all I got was my original postage back. Not very happy about that. As I was. Going to be ordering a bike for my wife of your website but I will be looking else were I think

5 June 2026
Rated 5 out of 5 stars

A great price

A great price. Delivery was extra and the bike took an extra day to arrive. It was well packaged. Unfortunately it was missing tubeless valves, but once I'd rung Tiso to explain, they sent replacements on next day delivery.

29 May 2026
Rated 2 out of 5 stars

The second order that has been messed up

The second order that has been messed up by them. Items being unavailable despite being in stock in their stores. Deliveries being late for no apparent reason other than incompetence. Their Inverness shop seems to be the worst. The contact us link on their website is broken and has been for weeks. Good luck getting your query resolved on the phone. I was a loyal customer but will go elsewhere. Their competitors manage to deliver on time, with proper tracking, something that seems to be beyond Tiso and DPD, who are truly shocking as a courier.

10 June 2026
Unprompted review

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