Timpson Reviews 

Had 2 keys cut at Hayes store in Lombardy retail park - didn’t work so went back and had recut. Still didn’t work so went back and initially he refused to give a refund as he wanted a 3rd go! I get these keys cut all the time and have never before had to go back, only went there as my usual shop was shut. Touchy fella banned me from “EVER” returning to “HIS” shop after I queried his key cutting skills lol.

The Timpson's in Richmond Sainsburys has been consistently wonderful. Car key batteries, watch straps all above and beyond. Thank you

I am Mr S, and this is from me and The Hidden Hands team. We have been in this industry over 20 years, and we have never seen a security company as bad as this for basic service.

WE HAVE BEEN TRYING TO CONTACT TIMPSON SECURITY FOR AGES — IT IS IMPOSSIBLE TO GET HOLD OF ANYONE.

We have called their main switchboard number FOUR OR FIVE TIMES IN TOTAL, at completely different times of day:
• Morning calls — no answer
• Mid‑day calls — no answer
• Afternoon calls — no answer
• Early evening calls — no answer

Every single time we tried, at different hours, the phone just rings and rings — nobody ever picks up.

We were trying to talk to them about proper business matters, but you simply cannot get through. If this is how they treat people trying to work with them or ask questions — imagine how they treat customers with an alarm going off or a problem at home.

TIMPSON SECURITY CUSTOMER SERVICE IS ZERO.

What is the point of a security company if you can never actually speak to them? If you need help, or have an emergency, or just want to speak to someone — you will be waiting forever.

AVOID — YOU WILL NEVER GET HOLD OF THEM WHEN YOU NEED THEM.

— Mr S & The Hidden Hand

went into Crosby Timpson’s , liverpool 23. Today 22/5. I think the guy running the Shop was called either Tim or Ian!! however he was excellent. He fixed my partner’s watch and even told him for a little bit extra it would be guaranteed for life. We had a nice chat afterwards. Would always recommend.

I would highly recommend John at the Timpsons branch in Goodmayes Tesco Extra.

The level of customer service I received was absolutely exceptional from start to finish. John was professional, friendly, knowledgeable, and genuinely went above and beyond to help. Nothing felt rushed, and it was clear he takes real pride in both his work and looking after customers properly.

Timpsons are well known for their high-quality services including key cutting, shoe repairs, engraving, watch repairs, and locksmith services, and the workmanship and attention to detail I experienced completely reflected that reputation.

It is rare these days to come across someone who provides such honest, reliable, and genuinely caring service. John made the whole experience easy and stress-free, and his professionalism really stood out.

A real credit to Timpsons and someone I would happily recommend to anyone needing repairs, key cutting, or any of the fantastic services they provide

Jimmy Sheridan

I trusted timpsons to dry clean my wedding dress and it has come back to me without being cleaned and is totally ruined.
The lace work is massively deteriorated, there are fabric pulls and tears in the detailing.
I only took it in to them so a couple of tan marks could be removed before I stored it and the marks are still there!
Customer Services refusing any assistance until their paid employee does an investigation to establish what caused the damage which will not be an impartial assessment. Will now have to go through small claims court to reimburse the costs let alone the fact a sentimental item is destroyed. DO NOT TRUST THEM

Timpson, Woking town centre - had my watch battery replaced today. Great price and then found I could pay an extra £5 or so and have the battery replaced free of charge for the lifetime of my watch. What a bargain! And excellent service and very helpful.

Terrible, rude customer service. I had an issue which they refused to resolve. The whole thing was done with a combative and aggressive manner. I used Timpson because it's a familiar name. Was shocked by my experience. It was an expensive mistake.

I went to Timpson Biggleswade for new batteries for 2 car keys. They fitted them and the problem was not fixed. I went back and they said both keys were broken, they said I would need to buy one keys. They quoted £575 but said they would "do me a deal" for £450. I was then told I would have to pay the deposit in cash. I paid and went back as requested for the new keys. They then told me they needed a pin and it would be another £50. I was now suspicious so went to my kia garage. They examined the keys and said the batteries had not been correctly put in and that the keys did not need replacing at all. Basically, they felt I was being scammed. I went back and demanded my deposit back, which I got without any issue. I approached Timpson head office about this as potential fraud. They said it would be look into but I would not be given details. I've learn't a lesson, avoid Timpson like the plague. There was either gross incompetence or an attempt to con me and head office really didn't want to know.

An update, after the customer service rep wrote - how awful blah blah, contact us. They failed to say I already had and the area manager called me today, screaming down the phone at me being exceptionally rude. So I have just raised a county court summons against Timpson. They partially admitted the claim and money is incoming apparently. I would strongly advise never use this company

Told me that the battery had failed on my wristwatch...completely blocked my view whilst he put a new battery in (allegedly) and then told me it needs to be sent away to be repaired...14 day wait..
Just baffling.....Will NEVER give my business to these clowns ever again

My local Timpsons shop in Bury St Edmund’s is staffed by two excellent employees who are knowledgeable and are great blokes .
I took my walking boots in to have a new sole and rand put on. I was told the it was two to 3 week wait for this as they would be sent away.
I paid up front and waited three weeks before contacting them to check on progress . No progress had been made on the system, I checked every week for the next five weeks . I then asked for my boots to be returned after being told in the local shop “call head office and customer services. “
On doing this and asking for my boots to be returned by the end of the week so I could take them elsewhere it has taken them two weeks to say yes they have my boots and it will take another two weeks to repair them or they can return them.
I asked for a refund and the return of my boots.
It’s been eleven and a half weeks of absolutely rubbish service and communications.
Would I use Timpsons again I’m not sure that I would .
Oh well I will have my boots repaired by a professional company or buy a new pair putting the money from the refund to either option.

Went to timpson at Lunsford park today, the guy was so helpful and did all he could to fix my son’s watch. Great customer service and great value for money

I enquired at the Derby Morrison store about having a prom dress dry cleaned. I then took the dress in mid morning last Tuesday and to my surprise I got a text message to say the dress was ready on Wednesday afternoon. I collected the dress on Thursday and was absolutely delighted with the result. I dealt with both Yvette and Sara who were both lovely. An excellent and speedy service. Would definitely recommend.

Used the dry cleaning service for my suit and the trousers returned with 4 creases in the rear and two in the front! Sent them back and they returned them in a worse condition.

You send me a text to say my dry cleaning is ready but when I arrive there is a note to say you have gone to help out at another location so I can’t collect.

A few days ago I took my 45-year old RADO Quartz Ladies Watch (Model: Florence) to Timpson in Brecon in search of a new battery. This very complicated, and expensive, watch needed careful attention. FARON not only managed to provide an excellent service but also explained the intricate mechanism of my much loved watch in great detail. Which was much appreciated by me. In between waiting times CARL provided very useful information as to the continuing care for my very precious watch.
Both gentlemen are an outstanding asset to the Timpson company and I can't recommend them highly enough.

This is about High Wycombe, Temple End branch inside Morrisons. I've used this shop several times now for various repairs from new watch batteries to shoe repairs to dry cleaning, and I've always been impressed by the friendly 'can-do' attitude of the staff. It's usually the same man there with occasional others standing in for him. They are all brilliant in the old-fashioned sense of giving a service, helping. The most recent visit was to hopefully get my grandson's jazz shoes repaired because the sole on one had worn out. A difficult job requiring a small circle of material to be stitched on, obviously we needed both shoes done. Our usual lovely man said it could be done and by golly he did it! He's repaired the soles on the shoes and they look like new again. I cannot praise this man and this company highly enough. On the odd occasions I've been to another branch the service is always top-knotch so clearly their recruitment and training is excellent. In this throwaway age, it's delightful that a company devotes themselves still to repairing things.

A worker was very rude and treated me with disrespect. He asked me rhetorical questions to make to make me seem illiterate. He expected me to do his job and know how to fix the watch but I obviously came to him expecting to be helped and not belittled. He was very passive aggressive and belligerent for five minutes of service.

A really poor experience. Basically stole £34 from me. Tried to get a key cut for a high security lock. They took payment and sent me on my way. They didn’t contact me for over a month so I rang up and they had no idea about the order. After speaking to multiple people, they eventually found the order and said that I need to speak to a different company (ultion) to get it ‘verified’. They then told me that I need to verify it by email address of the person who bought the locks, who was actually the previous owner of the house. So obviously I don’t have access to their email address. Now I’m stuck and they are telling me that it is non-refundable. They took payment quickly without warning me of any potential consequences or difficulties surrounding high security locks. I feel cheated and taken advantage of. This is a lot of money to throw away and they just don’t care. Extremely poor customer service. What an embarrassment of a company. Never use timpsons - if I could give less than 1 star I would. I paid for a service, I didn’t get the service and now they won’t refund me. Daylight robbery.

Gary (Gazza) in Berkhamsted was brilliant.
He adjusted my handbag chain length to perfection. Kind, helpful and professional.
Will definitely use again.
Thankyou.