Timpson Reviews 

Every time I get really good service from these shops. I have an old watch that I got a strap for that failed, and they repeatedly helped, replaced or did what was needed. Can’t recommend enough. The staff that have been around a while are so helpful and nice to deal with.

Tony at your Hounslow branch was so approachable and polite. He was very professional and authorised my refund after I spoke to customer services that a different guy from the same branch said no for refund which I was actually entitled to. I had my receipt and everything. Thanks Tony & thanks customer services but zero thankful to the other guy whose name I did not catch.

Kieran at Priory road, Kenilworth was very polite, did the very small job whilst I waited briefly. Perfect!

Having received poor customer service from Asda Tunstall branch I attended Asda Wolstanton.
Kyle was helpful and efficient and the Faulty key was replaced within 10 minutes. Thank you

Alex at Timpson within Tesco's, Stroud was really great today. Fixed the issue I had with my watch and didn't even charge for the service. Top man, thank you very much Alex!

I visited the Timpson store at Tescos in Llandudno Junction, North Wales. The gentleman running the store was extremely professional, kind and considerate. He did an excellent job changing the battery in my watch with no issues. I couldn’t have been happier with the service which I received. Thank you!

I wanted to leave a review for Ellis at the Bury St Edmunds store outside Sainsburys. What a genuinely caring and thoughtful member of your staff - he went well over and above to help me out with my Father's birthday gift engraving, so thank you to Ellis and a huge congratulations to Timpson's for their staff, work ethic and culture. We really need more of this in today's world!

Well being in need of a new battery for my watch and the majority of local jewellers now closed down I thought I would go to timpsons who have a unit inside Sainsbury’s in Upton Wirral, and they had the battery I needed. Now this is where I needed to sit down because I was expecting the normal price of between £4- 5 for the battery and not the £24.95 timpsons wanted. I’m sorry but there is no way in this world I would pay that much and I’m sorry that timpsons feel they could get away with overcharging that much for a £4 battery. I was going to also get a key cut but after the attempted ripoff battery price I walked away too scared to even ask. Sorry Timpsons if that’s how greedy you have become then you have now lost a customer and as many others I can forewarn of your prices. The only redeeming point is that I was told the price by the assistant with a straight face. Not impressed at all. (EBay £4.58 buy one get one free). After your reply I can only add to the fact that it didn’t matter if I just wanted to purchase a battery or have you unscrew the back of the watch and drop the battery in for me, rocket science it’s not. the price you were trying to charge is extortionate and done foc in many other places where I will be shopping in future.

I have only used Timpsons a couple of times, once to have my shoes re-soled (Royston High Street) and dry cleaning a suit (Royston at Tesco).

The shoes had to be re-soled again, as they weren't done correctly, although they did this without an additional charge.

The suit was a different story. The trousers came back damaged, and so were sent back for another clean. Unfortunately, this didn't resolve the damage, so they were sent off to the technical team to complete a report. In summary, they concluded the damage wasn't related to the dry cleaning process, and "suggest that the damage has been caused by the effects of localised abrasion from an object worn under the trousers, such as the top of a boot or sock." Rather amusingly, this would have required me to wear knee length socks or knee high boots (under the trousers). There is no way that I caused this damage, and interestingly, they claim we acknowledged this damage when the suit was dropped off for dry cleaning, which isn't accurate (although we did highlight a stain, that was removed).

I would really suggest that you find an alternative for your dry cleaning and shoe repairs.

Staines Timpsons - rude unhelpful staff. Sorry, they have lost my custom.

**Very disappointing experience with Timpson**

I took my gold Rotary watch, worth around £2,000, to Timpson for a battery replacement and to have the bracelet shortened. During the service, the watch was damaged. The clasp was then poorly repaired, and the watch still did not work and had to be sent for repair again.

What is most disappointing is the lack of accountability and transparency. For months, I have been trying to obtain information about exactly what work was carried out on my watch, but I was refused any documentation.

For a £2,000 watch, I expected professionalism, proper workmanship and respect for the customer. Unfortunately, Timpson failed to meet these basic expectations.

**Very poor experience. I would not recommend Timpson.**

Don’t trust these people with your watches! They break them, they then go off to their in house repairs department which then damage it more and then have to be taken to court to recover the money on the said watch! They say in house when documentation shows it was sent else where!

As for Vicky in customer services attitude and compassion to the customer, well alot to be desired! Maybe a little more customer empathy and understanding.

Clare looks forward to seeing you in court!

20/08/2026 - Thanks for the response Timpsons. Nobody will be emailing customer care as they don’t care about the customers and have some attitude problems, hence this going to court!

Gentleman was very helpful & polite. Mended my car key for me to take away the same day.

Visited the Timpson at Roneo Corner tesco to see about getting a pendant on a necklace engraved. The gentleman behind the counter was super helpful & polite, as the store was closing in 5 mins he assured me it would be ready first thing, which it was. I wasn't too fussed on font etc i just knew i didnt want it too fancy so you cant read it. He got it spot on! And £15 is an absolute bargain compared to the £40 i was quoted in the shoe menders in town…. Would defo use them again.

I thought all the robbers were in prison but they are not, they are running shops in Witney, offering key cutting services, fitting batteries in watches shoe and lots of other services. l asked Google wher can l get a battery fitted in my watch. I asked the shop assistant if she could replace the battery and she said yes and proceeded to tell £24.99 which l did think was a lot of money for a sekonda watch, but my late wife bought it for me. I walked out the shop walked 10 yards in the opposite way l entered the shop to see a business offering batteries for watches for £5.95 with free fitting, the battery can be sourced for as little as £1.95 l quickly turned round and went back but the assistant had already replaced the battery in 2 minutes so l had to cough up the £24.99, how do they sleep at night ripping off an old age pensioner.

Big thanks to Ian at the Crosby Village, Liverpool store for quickly sorting out a pair of shoes for me when I was in a rush to head off on holiday last week. He added a couple of holes to the straps and was really personable, super helpful and provided fantastic customer service.

I wouldn’t hesitate to use my local Timpson store again, and it’s thanks to team members like Ian who make such a great impression. Thanks, Ian!

Massive thank yous to Lamont (Monty) in Rugby Tesco Timpsons-great customer service-friendly-super helpful-if you have a bonus/reward scheme then please forward this. Thank you xx

£60 for a new watch battery ? Went to another shop, cost £8

Getting ripped off .
Went into Timpsons at Bishop Auckland.
Today, to get an old motorbike key cut.
No chips or remote on it
Oh that will be £30.00.
The server would not even look at me, as he was fully aware of myself being overcharged greatly.
We left and went to a local independent company.
£8.00 sir can do it now.
Please please look around. As this company is being ex torsionate prices.

I went here to have a new car key cut. I met Elliot and he was very helpful. Gave me all the options and was very honest with me. I would recommend going to see him at Monks Cross or Beverley Morrisons, for any key cutting.