Banner for Timberbush Tours

Timberbush Tours Reviews 12,919

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 997 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and entertaining, making their tours enjoyable and informative. Many highlight the excellent service, noting that guides are accommodating and ensure everyone makes the most of their adventure, even assisting with mobility issues. The tours are well-organized, offering a great balance of scenic locations, historical insights, and timely stops, allowing for plenty of photo opportunities and relaxation. Reviewers frequently mention the breathtaking landscapes and beautiful sites visited, making the holidays memorable and highly recommended. However, some customers also noted that certain stops felt too short, wishing for more time at specific attractions like castles. A few other people also felt that the daily itinerary was not always well-organized, leading to some random experiences.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their guides and drivers for being knowledgeable,... See more

Location

Users describe positive interactions with location, highlighting the incredible scenery and many beautiful... See more

Service

Customers consistently note positive experiences with service, describing tours as well-run, fantastic, and... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as well-organized,... See more

User experience

Customers had positive experiences with user experience, describing it as great, fun, and unforgettable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This Highland/Isle of Skye tour was well run from beginning to end. Jim was our driver guide and he was a walking encyclopedia of Scotland. He was a lot of fun and kept the trip running on time, in sp... See more

Company replied

Rated 5 out of 5 stars

Yesterday, my grandma and I did the Outlander tours with Shafiq and we LOVED it! Two days before this tour, our other pre-scheduled tour was canceled, leaving us scrambled to find one with two spots w... See more

Company replied

Rated 5 out of 5 stars

We did the Highlands and Castles tour which was incredible. Jamie was an incredible guide and made sure everyone was making the most out of the adventure. Full of knowledge and background, we learned... See more

Company replied


Company details

  1. Tour Operator
  2. Sightseeing Tour Agency

Written by the company

Celebrating 27 years in business this year, we are one of Scotland’s longest running tour operators who offer a wide range of 1, 2 & 3 day tours. Exploring the Scottish Highlands, Islands and North of England and departing daily from Edinburgh, Glasgow and Inverness. Whether you are interested in history, castles, whisky, or even just fancy a spot of Nessie hunting at Loch Ness - there's a tour for you. We offer a coach hire service for corporate events, and also a bespoke private tour service, allowing you to curate your dream tour, picking everything from the duration to the destinations. We pride ourselves on offering the best tours, one the best coaches, with the best driver-guides, and the best customer service. We replace our coaches every 3-4 years to keep them as modern, safe, and comfortable as possible. We also strive to be as eco-friendly as possible, both out on tour and in our Edinburgh based office. We have been awarded a Gold Green Tourism Award, and also been given a 5* rating by Eco Stars Fleet Recognition Scheme. As well as all of this, we offer a flexible cancellation policy. We know that from time to time, and especially nowadays, situations and plans can change quickly, and we don't want you to be out of pocket because of this. To learn more, please visit the Book with Confidence section on our website! #AdventureAwaits


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tour of Skye

We went on the tour of Skye with our guide Ingi or Lawrence. He was very informative with the story telling and the area which in turn brought humour which was appreciated. Thanks had a lovely day

6 June 2026
Unprompted review
Rated 5 out of 5 stars

We liked the multi tasking of Stevie

We liked the multi tasking of Stevie: great guide and at the same time super driver.
His sense of humour really made a difference and his time management was excellent.

However the music (even though we liked the songs) all day long int the bus was a bit challenging… but we didn’t adress it from our end.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed the outing

I enjoyed the outing. Paul did a good job as driver and guide. He explained everything in a very pleasant way. And Paul is not to blame for the incident with the door.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

An unforgettable experience in Scotland in our 2-day Isle of Skye tour

Our 2-day Isle of Skye tour was absolutely spectacular!
The itinerary was beautiful, and we visited some truly incredible places. The stops were very well planned, both in terms of the locations and the amount of time spent at each one.
On the way there, the weather was very cloudy, so we couldn't fully appreciate much of the scenery. However, the next day and on the return journey, the sun came out, allowing us to experience the island's breathtaking beauty.
One thing we especially appreciated was that our guide, Lawrence (Ingy), took us back the following day to one of the spots we hadn't been able to see because of the clouds. He was an excellent guide, sharing fascinating stories about the area and keeping the group entertained throughout the trip. He even brought carrots to attract the Highland cows and bird food for the little birds at the Fairy Pools, making the experience even more memorable.
I highly recommend this tour, and if you have the chance to go with Lawrence, even better!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Fiona led an excellent highland tour

Fiona led an excellent tour of Inverness and surrounding areas including a visit to Cawdor castle, Lochness lake, and the Sungleton distillery. A full highland experience!

30 May 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi James,

Thank you for the great review!

We're happy to hear that you enjoyed your time on tour with Fiona!

We hope we'll be able to welcome you on tour again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

We did a tour with Adam on the…

We did a tour with Adam on the Timberbush Aberdeen/Balmoral tour and had a great time.
Adam was very knowledgeable, friendly and made our two day tour a lot of fun.
Totally recommend this tour and if you are luckily enough to get Adam as your guide you will have a great time.

2 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Stewart,

Thank you for wonderful review!

We're sure Adam will be happy to hear that you enjoyed your time on tour with them!

We hope to see you again soon!

Best wishes,
Faye

Rated 5 out of 5 stars

AWESOME TOUR &GUIDE

We had an exceptional 4 days made even better by our guide and driver Lorna.
Her knowledge of Scotland history was exceptional and she was constantly explaining both the places and history.
Lorna gets 10/10.
Negative points.
1) the time given at Eilean Donan Castle. This was without doubt the highlight of the tour and the 1 hour allotted was far too short, it needs a minimum of 1.5 hours.
While Culloden was allocated 1.5 hours which is far too long.
I suggest reducing Culloden and increasing Eilean Donan Castle.
2) the accommodation in Potree was below expectations.
But these are two minor issues.
We loved the tour, the guide/driver and our other travelers.
Well done TIMBERBUSH

31 May 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Mr Harris,

Thank you for taking the time to leave a review.

We're delighted to hear that you enjoyed your tour with Lorna! It's always lovely to hear positive feedback about our drivers.

We appreciate your feedback about the time spent at Eilean Donan Castle and Culloden.

If you have any more specific feedback about your accommodation in Portree please don't hesitate to reach out to us directly.

We hope to welcome you on tour again soon!

Best wishes,
Faye

Rated 5 out of 5 stars

Our tour guide Marita

Our tour guide Marita, gave us such an incredible adventure to Isle of Skye. Her passion for Scotland and its history helped her be easily attentive to details and keeping everyone excited for what came next! Truly could not recommend her or this tour enough!! If I could rate it higher I would! BOOK!!

4 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Laine,

Thank you for the wonderful review

It's lovely to hear that Marita made such a positive impact on your experience!

We hope to welcome you on tour again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

We took the glencoe and glenfinnan…

We took the glencoe and glenfinnan viaduct tour with Sarah as our tour guide. Sarah told us very interesting tit bits and history of svotland which made the tour very interesting. We also took a rour with another reouted tour operator but the tour with Sarah as yhe guide was the best.

3 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Shalini,

Thank you for the amazing review!

We're happy to hear that you enjoyed your time on tour with Sarah! This is one of our longest tours so its great to hear she kept you entertained.

We hope to welcome you on tour again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

Had a wonderful tour thanks to the…

Had a wonderful tour thanks to the Timberbush tours team for arranging such a memorable trip to the Highlands.

31 May 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Ashish,

Thank you for the great review!

We're happy to hear that you enjoyed your time on tour with us!

We hope to welcome you on tour again soon!

Best wishes,
Faye

Rated 5 out of 5 stars

Everything was fine!!

Everything was fine!!! Jacqueline was a very friendly guide!! We took the Outlander tour, good to visit Jamie's house!

3 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Cassia,

Thank you for the great review!

We're happy to hear that you enjoyed your time on our Outlander tour with Jacqueline!

We hope to see you again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

An Outlander great day

Great experience at Outlander tour.

1 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Telmo,

Thank you for taking the time to leave a review about your Outlander tour!

We hope to see you again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

Timberbush Tours with Jack W.

Excellent. Jack W. made the tour legendary. Also, his playlist rocks.

4 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Noreve,

Thank you for the kind review!

We're happy to hear that you enjoyed your time on tour with Jack...and that you enjoyed his music!

We hope to see you again in the future!

Best wishes,
Faye

Rated 5 out of 5 stars

We had a wonderful 2-day trip to Isle…

We had a wonderful 2-day trip to Isle of Skye with Doreen Morrison as our guide and driver. She is helpful, professional, friendly and easy going. We enjoyed ourselves and her explanation is informative and interesting. Thanks for a very enjoyable and fun trip!

2 June 2026
Unprompted review
Timberbush Tours logo

Reply from Timberbush Tours

Hi Yin Fun,

Thank you for the amazing review!

We're sure Doreen will be happy to hear that you enjoyed your time on tour with her.

We hope to see you again in the future!

Best wishes,
Faye

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look