Ticketmaster UK Reviews 

77,529
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,163 reviews, reviewers had a great experience with this company. Customers frequently highlight a positive user experience, noting the ease of purchasing tickets and smooth entry processes. Many people appreciate the straightforward navigation for buying tickets and receiving timely event reminders. Reviewers also often praise the excellent events, venues, and the quality of the views from their seats. However, some customers also noted issues with event logistics and crowd management, describing experiences as disorganized or challenging. A few other people also felt that staff were sometimes unknowledgeable or that customer service was slow to resolve problems. Additionally, some reviewers mentioned challenges with digital ticket access, late ticket transfers, or having obstructed views at events.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising aspects like excellent... See more

User experience

Customers had positive experiences with user experience, citing smooth transitions from purchase to... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising specific individuals for being fantastic,... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising venues for being perfectly located... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fabulous singing. Tried to transfer tickets by whatsapp 30 minutes before the gig to two people stuck in traffic - I had a message saying they had gone but recipient hadn't received them. Scarey! It w... See more

Rated 4 out of 5 stars

Loved the concert. Tickets arrived promptly and were easy to transfer. Would definitely book through Ticketmaster again. Only one negative…. I wasn’t aware that you can’t take ANY glass bottles int... See more

Rated 4 out of 5 stars

The booking process was easy. However, as a person of the older generation I was horrified that I had to use my mobile phone to access the tickets. Why can you not make a pdf available to avoid stre... See more

Rated 5 out of 5 stars

Booking with Ticketmaster was very straightforward. The online chat was very helpful on reassuring me when the tickets would be available, as they were still not ready 2 days before the event. Once re... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(77,529)

7,743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful venue

The venue is really nice; the seats were alright, but a bit far to the right, but apart from that it was great.
The only really annoying thing (out of the control of TicketMaster), was the idiot next to me singing (badly) along with James Taylor.... I didn't spend £80 to listen to some random bloke singing next to me!!
But from TicketMaster, it was well organised, friendly.

25 July 2026
Unprompted review
Rated 4 out of 5 stars

York Races

We had a great day but there could have been more seating in the country area. The staff were also not the best when serving drinks and there was no organisation for leaving the event. The was at least 5 rows of cars all fighting to get out of the same small exit. It should have been manned with staff to allow a reflow in one direction. My car was nearly hit and it took almost an hour to eventually get out. Staff were just stood around.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking process

Easy booking process. Tickets arrived a week before event so there was no panicking that I couldn’t find them having booked months before.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Scarborough Open Air Theatre is a…

Scarborough Open Air Theatre is a fantastic venue and James Taylor, with his All Star Band, performed superbly yesterday evening! Thankfully the weather was kind! The sound was superb too! 🎶🎸🥁🎹🌈

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb James Taylor concert

I found the website straightened to use. The selection of the seats was not difficult, as was payment. The timely reminders, with useful information was appreciated. Using the e-ticket was effective. The staff were friendly and helpful. We really enjoyed the performance. The venue and facilities were very good. My only problem was that there was only one exit route, which made leaving the venue very timetaking and crowded

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Venue

It was easy to book the tickets we wanted on the web site, and the fact you provided an example of the view from our seating position was helpful when deciding where to sit.
We have never been to Wembley before, but what a great venue. Everything was so well organised there and staff were friendly and helpful.
WIFI was extremely poor at the venue, so it was slightly stressful when trying to download the e tickets needed to gain entry because we weren't allowed to use screen shots.
The Jubilee Line had delays in the evening which was a bit stressful because we were worried about catching our last train home from CX. However, this only slightly tarnished what was a truly fantastic evening of entertainment.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

it was a great night - however

it was a great night however there was no policing of seating. I am the last to judge a hidden disability but at least 50% of the people in the less able area where my seats were assigned were taken by young teenagers dancing and drinking heavily, which meant some people with a visible disability had some concerns, equally they stood all
night which meant people just couldn't see the show except for a screen . i thought this area was poorly managed by the staff

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Easy to go into app and find your ticket. Lots of updates.

Adverts alerted me in advance so I knew when to look for tickets.

Concert excellent!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Tickets sent directly to phone and…

Tickets sent directly to phone and saved in TM app as well as in my wallet so very safe and easy to produce at venue. TM kept me up to date with venue restrictions etc. made the whole experience easy.

22 July 2026
Unprompted review
Rated 3 out of 5 stars

Concert was amazing

Concert was amazing. Booking process chaotic and difficult - admin charges and paying extra for end of aisle seats when the second seat wasn’t is a bit of a liberty!!!
But hey, all worth it to see Bruno 🌹❤️

25 July 2026
Unprompted review

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