Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
Asks customers to review
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Very professional and polite thank you
10 August 2026
Unprompted review
Reply from Three UK
Hi Jenny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇- Three Social Media Team
Reply from Three UK
Thanks for sharing, 🎉 Barham! Ajay clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Reply from Three UK
Hello David, thank you for your review. It's always lovely to read such nice feedback. - Three Social Media Team
Good customer sevice done by harry…
Good customer sevice done by harry thanks bro
10 August 2026
Unprompted review
Reply from Three UK
Hi Mayank,
Thanks for your kind words. We’re happy Harry provided the support you needed and made your visit a positive one.
– Three Social Media Team
Good experience
Good service with Good staffs and better deals with better plans.
10 August 2026
Unprompted review
Reply from Three UK
Sweet, Augastin! 🙌 Good vibes and great deals are what we do best. Thanks for showing some love to our team! 💻✨ — Three Social Media Team
Really good customer service
10 August 2026
Unprompted review
Reply from Three UK
This made our day 🌈 Gifty. We're pleased to know everything met your expectations 💜
- Three Social Media Team
Woolwich staff were helpful
Woolwich staff were helpful. Thank you Jermaine and Shola
10 August 2026
Unprompted review
Reply from Three UK
Hi Cecilia, thank you for taking the time to share this! We are so glad to hear that Jermaine and Shola at our Woolwich store were helpful. 😇 - Three Social Media Team
Customer service is terrible
Customer service is terrible. Calling with my phone there is no easy option to speak to an actual person! When I try to get something done in the web chat they say they can't help me. This is unnecessarily difficult to speak to a human.
10 August 2026
Unprompted review
Reply from Three UK
Hey Callum, we understand how disappointing this experience has been, and we’re sorry to hear that you feel this way. As we’re unable to access account details on this platform, to help you further, please reach out at https://bit.ly/3C43TKN. Our webchat team will be able to assist you further. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Alternatively, you can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you. – Three Social Media Team
Sam Was very helpful and sorted me out…
Sam Was very helpful and sorted me out with an unlimited sim deal within 5 mins. Thank you
10 August 2026
Unprompted review
Reply from Three UK
Hi Zoy, we’re glad Sam made the process smooth for you. Thank you for the 5 ⭐ review. - Three Social Media Team
I was treated like a queen and I loved…
I was treated like a queen and I loved it, nice experience, Adeeba did an amazing job
10 August 2026
Unprompted review
Reply from Three UK
Thank you so much, AjuloEniola! We’re glad you loved your time with us, and we’ll be sure to pass your kind words on to Adeeba. She’ll be delighted to know she made your visit special.
We can’t wait to welcome you back for another amazing experience. — Three Social Media Team
I got what I needed and more
I got what I needed and more. I am very happy that I was given the best deal in store for what I need.
10 August 2026
Unprompted review
Reply from Three UK
Thank you, Regina! We're delighted to hear that our team made your experience enjoyable and ensured you received excellent deals. 😇- Three Social Media Team
Jay and Arif were a great help this morning! Fixing my sim issues and providing my mum with help and advice.
My experience was lovely
10 August 2026
Unprompted review
Reply from Three UK
Thanks for sharing, Georgia! 🎉 Jay and Arif clearly worked some magic with your SIM and gave your mum the best support. Hearing this truly makes our day! 🥰 — Three Social Media Team
Mahfuz gave very clear and helpful…
Mahfuz gave very clear and helpful explanation regarding 4G plans and broadband options.
10 August 2026
Unprompted review
Reply from Three UK
Thank you for your kind words, Emma! We’re delighted to hear Mahfuz made everything easy to understand while discussing your 4G and broadband choices. – Three Social Media Team
So into come and speak to someone in…
So into come and speak to someone in the shop. Carlyle was brilliant. Sorting everything out and answering all my questions. Thank you 🤩
10 August 2026
Unprompted review
Reply from Three UK
Hi Deborah, we’re pleased Carlyle took the time to answer your questions, get everything sorted, and make your visit a positive one. Thanks for the lovely feedback. — Three Social Media Team
Ashley was polite
Ashley was polite. Ready to help. Clear explanation given. Answered all questions asked correctly. Overall I gave Ashley 10/10.
10 August 2026
Unprompted review
Reply from Three UK
Amazing, Vivian! We're delighted to hear how much Ashley's support meant to you. It's fantastic that their guidance left such a strong impression. 🥰 - Three Social Media Team
Sam at 3 store Hull
Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL credit to your team!!! Thankyou Sam!
10 August 2026
Unprompted review
Reply from Three UK
Thank you for your wonderful review, Claire! We’re thrilled to hear Sam at our Hull branch gave you excellent support and helped you find the right offer with clear and attentive guidance. ✨ – Three Social Media Team
Metin was very helpful and explained…
Metin was very helpful and explained everything very well.
10 August 2026
Unprompted review
Reply from Three UK
Hey Denise, incredible to hear! 🎉 A big thank you to Metin for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! – Three Social Media Team.
Very nice customer service helped me shahid
Very nice customer service helped me with everything I need and very happy with the service
10 August 2026
Unprompted review
Reply from Three UK
Hi Lawson. Thank you so much for taking the time to share your positive experience. We are thrilled to hear you received such helpful service and that you are happy with everything.— Three Social Media Team
Wow!!!
Wow!!!
Excellent service
In and out the shop within 10 minutes!!!
Sales guy Sam …. Give that man a pay rise!!!
10 August 2026
Unprompted review
Reply from Three UK
Oh wow, Jayne! Thank you for sharing your thoughts about our staff. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Staff (Tony) really helpful and…
Staff (Tony) really helpful and explained every step. Easy and straightforward and a much better price for us. Switch from old provider smooth
7 August 2026
Unprompted review
Reply from Three UK
Hey April, we’re happy Tony could guide you through each step and ensure your transfer was seamless and great value for you. Thank you for the review. 🌟 – Three Social Media Team
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