Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
Company replied
Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice service
10 August 2026
Unprompted review
Reply from Three UK
Hello Prabin, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. – Three Social Media Team
Came in too sort my phone out and saw…
Came in too sort my phone out and saw Scott, he sorted it very quickly really nice man
10 August 2026
Unprompted review
Reply from Three UK
That’s so wonderful to hear, Gwenda! 🎉 Scott really is a star, and we’re thrilled he could get your phone sorted so quickly for you. Thanks for sharing the love! ☺️ — Three Social Media Team
Mohib was very helpful
Mohib was very helpful, set up my new phone for me
10 August 2026
Unprompted review
Reply from Three UK
That’s brilliant 🌟 Robert, we're delighted Mohib got your new phone set up and ready from the outset 💙
- Three Social Media Team
Really great experience in the store…
Really great experience in the store today, Adeeba was a great help explaining everything and finding me the right phone plan.
10 August 2026
Unprompted review
Reply from Three UK
Hi Aya. Thank you for sharing your experience with us today. We are so glad to hear that Adeeba was able to find the perfect plan for you and explain everything so clearly.— Three Social Media Team
Today we met Ogo in 3G store
Today we met Ogo in 3G store
Very professional and great customer service
I'm so glad he works here
We will use his services in the future
We give him 10stars
Highly recommend
10 August 2026
Unprompted review
Reply from Three UK
Thank you for the fantastic review and recommendation, Natacha. We’re happy Ogo delivered exceptional support and made your visit so positive. 🙌 — Three Social Media Team
6 days without internet
After 6 days without internet it was finally reinstated around 10am on 10 August. It had been offline since 4 August. Welcome as this is the outage period was totally unacceptable. Accordingly I have already signed up with a new ISP I have used before and were totally reliable. It is worth noting that the outage affected my next door neighbour and next door but one neighbour.
10 August 2026
Unprompted review
Reply from Three UK
Hi Melvyn , we're pleased to hear your service has now been restored, but it's clear from your review that the length of the outage had a significant impact. We can understand why being without internet for several days would leave you feeling frustrated, particularly when it also affected others nearby.
While it's good to know the connection is back up and running, we're sorry to hear the experience has led you to move to another provider. We appreciate you taking the time to share your feedback and your experience with the outage. - Three Social Media Team
Reply from Three UK
Hi Patrick, we’re pleased TJ looked after you so well and made the experience stand out. — Three Social Media Team
Excellent
Excellent, sorted everything , fast great service , thanks .
10 August 2026
Unprompted review
Reply from Three UK
Your shout-out is WOW 🎯 Lizzie. We're pleased everything was taken care of so promptly and left you with such a positive impression 💙
- Three Social Media Team
Laura was great in store today
Laura was great in store today! She really went above and beyond on transferring my dad’s stuff from old phone to new one. The first positive experience in the three store in braehead!
10 August 2026
Unprompted review
Reply from Three UK
What a sweet review, Karly! Laura is truly exceptional, and we’re so happy to know she went above and beyond to make everything right for your dad. Thank you! ☺️ — Three Social Media Team
Sana customer advisor in Ealing helped…
Sana customer advisor in Ealing helped me out of the way and setup my account and good offer.
10 August 2026
Unprompted review
Reply from Three UK
Hi Thaer, thank you for sharing your review ⭐. We’re really glad to hear that Sana in our Ealing store was able to support you and get everything set up smoothly 😊. It’s great to know you left with an offer that suited your needs. – Three Social Media Team
Ryan was very helpful
Ryan was very helpful, very knowledgeable, and very informative.
10 August 2026
Unprompted review
Reply from Three UK
Hey Amy, we’re glad to know Ryan made such a strong impression. Thank you for the amazing feedback. 🌟 – Three Social Media Team
Very welcoming and Knowledgeable Staff
Very welcoming staff. Attended to by Farjana who has been very amazing. She gave me all the information I needed and even helped me get a much better deal. I will always go in store - Bolton.
10 August 2026
Unprompted review
Reply from Three UK
Hey Rose, it’s fantastic to hear that Farjana at our Bolton store was able to give you all the support you needed and help you secure an even better deal. We truly appreciate you taking the time to share this feedback. 😊
-Three Social Media Team.
Came in to upgrade sim and go away…
Came in to upgrade sim and go away happy. Told what was available for me and happy with the choices.. good service from staff as always
10 August 2026
Unprompted review
Reply from Three UK
Hi Valerie. Thank you for visiting us to sort out your plan. We are delighted that you enjoyed your store visit and left happy with the options chosen.— Three Social Media Team
Reply from Three UK
Hi Victoria, we’re pleased Kerel provided attentive care and looked after you well. — Three Social Media Team
Very professional and polite thank you
10 August 2026
Unprompted review
Reply from Three UK
Hi Jenny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇- Three Social Media Team
Reply from Three UK
Thanks for sharing, 🎉 Barham! Ajay clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Reply from Three UK
Hello David, thank you for your review. It's always lovely to read such nice feedback. - Three Social Media Team
Good customer sevice done by harry…
Good customer sevice done by harry thanks bro
10 August 2026
Unprompted review
Reply from Three UK
Hi Mayank,
Thanks for your kind words. We’re happy Harry provided the support you needed and made your visit a positive one.
– Three Social Media Team
Good experience
Good service with Good staffs and better deals with better plans.
10 August 2026
Unprompted review
Reply from Three UK
Sweet, Augastin! 🙌 Good vibes and great deals are what we do best. Thanks for showing some love to our team! 💻✨ — Three Social Media Team
Really good customer service
10 August 2026
Unprompted review
Reply from Three UK
This made our day 🌈 Gifty. We're pleased to know everything met your expectations 💜
- Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.