Thortful logo
Visit website

Thortful Reviews 66,642

•
TrustScore 4.5 out of 5

4.3

Greeting Card Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,804 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, with many appreciating the wide choice of designs and clear print. The delivery service is consistently highlighted as quick, reliable, and often arriving earlier than expected. People also commend the overall service, noting the ease of the ordering system and the great selection of cards and gifts available. However, some people were dissatisfied with their orders, particularly concerning flower deliveries, which arrived in poor condition. There were also instances where cards did not arrive on time or were not delivered at all, causing disappointment, especially for special occasions like Mother's Day. Additionally, a few customers experienced issues with missing items from their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the great selection of cards... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of the cards, noting they are... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.

Rated 5 out of 5 stars

I made up two photo cards for my daughter's birthday and they were very well received. The system is easy to use and the quality of the cards is great. I have used Thortful previously and feel I can r... See more

Rated 5 out of 5 stars

Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.

Rated 5 out of 5 stars

Good level of service and quick dispatch. Happy with product options and designs available for different requirements.

Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Discover the latest greeting cards designed by the top creatives from across the globe.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgruntled

When I initially used Thortful they were fine, however, sadly that has not been the case on the past 3 occasions. I will not be ordering again as the do not deliver on time, leaving me feeling guilty for not giving the recipient their card on time, or having to buy and deliver a card myself.

The whole purpose of me using their service is to avoid this, as I am often away from home.

Very disappointed...

10 April 2026
Unprompted review
Thortful logo

Reply from Thortful

Hi Len,

Thank you for your review and we're really sorry your order has not arrived.

Your order would have been sent with Royal Mail and we would have expected this to have arrived on time. We're sorry to hear there has been an issue on previous occasions. Unfortunately once your order leaves our printers, we can’t track its journey.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.

Thanks,
The thortful Team

Rated 1 out of 5 stars

Ruined birthdays

Unfortunately a terrible experience from start to finish.
I ordered two cards and a bunch of flowers for family members with birthdays a day apart. My mistake was ordering flowers because although I had left enough time for the cards to make it in time, the florist apparently isn't around on bank holiday weekends (I found out after getting in touch)...maybe pick a florist that is or have an alternative option for these times.
This meant the whole bundle was going to be delayed and go past their birthdays. I got in touch to ask about the issue and was told I had to cancel the whole order and start again if I didn't want the flowers. This seems ridiculous but the staff at this point were informative and quick to respond.
I was given the option of asking to cancel the order by 4pm that day, if that is what I wished. I did not email back asking to cancel, figured better to just leave it as is and hopefully when the cards/gift arrived it would make up for delay. Additionally I live abroad (which I had informed them) and so the time difference does not help with responding.
We get to almost a week later and the gifts have not arrived so I check back in. They then inform they never put through the order and kept it on hold because I didn't say I wanted the order. To be clear, I was never asked to confirm about keeping the order, I had already paid, I had only ever been told to email if I wanted to cancel.
No one thought to check in during the week to see if I was aware the order hadn't been sent and if I still wanted the order to go through but they were very happy to just hold onto my money.
No real apology for the fact they completely wrecked my plans for the birthdays. No apology for the fact they tried to blame me when this was their error. They have now left me waiting again with no response after I asked them to get this sorted asap and respond to me with how they would rectify the situation.

Mistakes happen, people can then tackle it, make it right and give good customer service and keep a buyer on side. They chose the opposite.

8 April 2026
Unprompted review
Thortful logo

Reply from Thortful

Hi there,

Thanks for leaving a review.

We're so sorry to hear you haven't had the best experience with us. We strive to provide top quality customer service, so it's truly disappointing to learn we didn't quite hit the mark this time. We're always looking for ways to improve, so we really do appreciate you bringing this to our attention and we've already shared this with the team to review your experience and look into this in greater detail.

If you'd like to discuss this further, please do reach back out directly at talktous@thortful.com, and someone from our Customer Happiness Team will be more than happy to look into this further for you :)

Thanks,
The thortful Team

Rated 5 out of 5 stars

I love this app

Paid a little extra for first class and it came super quick. I love how easy it is to seal the card inside the envelope. Good for people with bad handwriting bc u can just type the message up before receiving it haha. For my nans birthday I got it sent directly to her house with the card already in the envelope, for my dad’s birthday I just sent it to me and did it myself. Very easy, will be getting my cards here from now on.

1 April 2026
Rated 1 out of 5 stars

Took 1 week for delivery and missed the…

Took 1 week for delivery and missed the occasion.

1 April 2026
Thortful logo

Reply from Thortful

Hi Matthew,

Thank you for your review and we're really sorry your order was delayed.

We're really sorry to hear your card arrived after the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.

Thanks,
The thortful Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look