I ordered 2 cards anniversary & Birthday humour one which the man loved. I had them posted directly to their addresses direct. They got there in time in perfect condition. Will definitely be using Tho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really love the idea behind Thortful cards. They have a brilliant selection for so many occasions and is easy to either have cards written and sent directly to a person or delivered to yourself.
Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
I made up two photo cards for my daughter's birthday and they were very well received. The system is easy to use and the quality of the cards is great. I have used Thortful previously and feel I can r... See more
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
Asks customers to review
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Brilliant service and easy to use too…
Brilliant service and easy to use too always get great quality cards from here
5 March 2026
Excellent cards.Well designed
Excellent cards.Well designed, very good price. Delivered very promptly . I would highly recommend.
26 March 2026
Very easy website to use and upload…
Very easy website to use and upload photos. Speedy delivery too.
25 March 2026
I couldn’t ask for any better…
I couldn’t ask for any better communication from Thortful. Had a problem with my order. It was resolved and credited within 24 hrs of making contact.
Annie was exceptionally helpful. A1 customer care from her👍
30 March 2026
Unprompted review
The best custom cards store
Definitely the best custom cards store! They have cards that you actually want to send. Nice that you're supporting individual artists too.
Customer service is incredible. Really can't fault thortful at all.
6 March 2026
Arrived the day after I had ordered…
Arrived the day after I had ordered them - just as I had hoped.
25 March 2026
Excellent service
25 March 2026
the card was very good the chocolates…
the card was very good the chocolates were pleasin and they arrived on time
25 March 2026
Good selection of cards
Good selection of cards, classic and funny.
Delivered in a few days.
25 March 2026
Beautiful cards beautiful messages…
Beautiful cards beautiful messages arrived timely nice size card
24 March 2026
Quality Service
An excellent choice of cards for any occasion and a straightforward process to add a personal message before going through the checkout. Email reminders tell you when the card has been posted, and such service deserves nothing less than a 5 star rating.
24 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered Mother’s Day card came a week…
Ordered Mother’s Day card came a week late so had to order from moonpig on urgent delivery which cost £21 had a genetic sorry Royal Mail etc no follow up to see if it had turned up no offer of paying for the card ordered Inc urgent postage refunded me for the late card will never use again total lack of customer service
11 March 2026
Unprompted review
Reply from Thortful
Hey Ryan,
Thanks for taking the time to leave a review, and we're so sorry you haven't had the best experience with us.
We're so sorry to hear your order did not arrive for the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
It sounds like you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Great choice of cards
Great choice of cards to suit different occasions. Delivered quickly to your door.
23 March 2026
Missing gift
I have used this company for a long time for cards and gifts but not any more! I ordered a birthday card and tin of biscuits for my brother. The birthday card was delivered along with an empty box packed with paper. No tin of biscuits in sight. The box didn't appear to have been tampered with so assume the fault stems from Thortful themselves. How on earth can this happen? I emailed them and while waiting for a reply next day decided to phone them. Poor response. No apology just a "thats unusual" comment. They checked and said they would send out another tin but I refused and asked for a full refund including the card, thats the least they can do surely. Lost a customer now Thortful.
28 March 2026
Unprompted review
Reply from Thortful
Hey Rosie,
Thanks for taking the time to leave a review, and we're so sorry you haven't had the best experience with us.
We take great care to ensure your order is dispatched to you correctly, so I’m so sorry to see that this was not the case on this occasion. All of our orders are created and packed by hand so this should have been picked up - I can only apologise for any inconvenience caused on this occasion. I've passed this onto our packaging team to ensure extra measures are put in place in the future.
It sounds like you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
A different product arrived than the…
A different product arrived than the one I ordered
23 March 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave a review.
We treat any amendment/cancellation of orders as a top priority, as we want our customers order to arrive perfectly. Whilst we do our best to catch any orders which need cancelling or amending we are not always able to catch every order.
We are a print on demand company, and so our orders are automatically sent to our printers to be dispatched quickly. This is especially the case as we approach the cut off for same day dispatch, as this means orders are sent to be printed immediately, to ensure all orders are dispatched as promised.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks
The thortful team
One of the cards I ordered arrived day…
One of the cards I ordered arrived day after my daughters birthday.
Bit disappointing.
23 March 2026
Reply from Thortful
Hi Sharon,
Thank you for taking the time to leave us a review.
We're so sorry to hear your order arrived after the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way.
We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
My card didn't arrive and last time I…
My card didn't arrive and last time I ordered one it was late so I won't be using this anymore.
23 March 2026
Reply from Thortful
Hi Sharon,
Thank you for taking the time to leave us a review.
We're so sorry to hear that you've had a couple issues with your recent orders. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Toms birthday card
It's so clearly explained how to order and choose options , for somebody who is not very savvy with technology it helps a lot , delivered quickly , great product great quality
23 March 2026
Cards are excellent
Cards are excellent, superb choice. Sadly they were let down by Royal Mail on the delivery, twice
12 March 2026
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