Third Space London Reviews 

1,314
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, highlighting their professionalism, friendliness, and helpfulness across various roles, including instructors and concierge teams. People frequently commend the outstanding facilities, noting their cleanliness, stylish design, and high-quality equipment, along with diverse classes and luxurious spa areas. Many appreciate the overall premium user experience, finding the atmosphere welcoming and motivating, and the locations convenient. However, some customers also noted issues with overcrowding during peak hours, making it difficult to fully enjoy the amenities. Additionally, a few other people felt dissatisfied with facility closures for maintenance and the lack of compensation offered during these periods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Users describe positive interactions with facilities, often highlighting their cleanliness, modern design,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the club's beautifully... See more

Location

Reviewers mention positive feedback about location, with many appreciating the convenience of having a great... See more

User experience

People report positive experiences with user experience, highlighting the exceptional atmosphere, facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,314)

524 reviews in the last 12 months

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Rated 5 out of 5 stars

Teachers at Third Space Richmond are outstanding

Teachers at Third Space Richmond are incredible. So many varied yoga and Pilates options. Recently added new mats which I was very pleased with & hadn’t expected! Josh is an amazing instructor & always goes above and beyond to make his classes unique & enjoyable. Well done Third Space.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Best investment I’ve ever made to date

Best investment I’ve ever made, concierge team are a vibe especially Sashkia, Kieron and Michael who are always so helpful understanding and great listeners. It’s literally my second home and will never leave.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Love Third Space

Love Third Space, I've been a member for near a decade. They have a high standard of teachers and classes, and the facilities and staff are all wonderful.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Just an amazing gym

Just an amazing gym. I joined on day one of opening and the standard has remained outstanding. Clean, amazing products available in the changing rooms and no fighting for space or towels!
But what makes the gym aside the great facilities and équipement are the classes and the instructors. They are amazing. All of them but to name a few, Sally, Paddy, Karen, Olivia, Delvin,Jane. Their classes and playlists are awesome. You almost forget you are working out… almost because they push you, correct you , support you. Never going back to another gym.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a member at third space for…

I’ve been a member at third space for nearly 3 years now. It’s a fantastic gym, with a wide and excellent range of classes. From boxing to HYROX to swimming to reformer Pilates and way more, there is something for everyone. The facilities are beautiful, especially the spa areas, and it’s somewhere I look forward to going every time I go. Highly recommend!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great club

Great club, great staff, great instructors. I’m loving the Hyrox 90 on Sundays with Dalvin and my favourite Yoga teacher in Tammy whose classes are 🔥🔥

19 April 2026
Unprompted review
Rated 2 out of 5 stars

Third Space offers good facilities but…

Third Space offers good facilities but unfortunately the customer service and the experience overall does not measure up to either the advertsing or pricing. I’ve had two really difficult experiences both with male members becoming extremely aggressive towards me - once on the gym floor and once in the spa. On both occasions, I escalated it to management and nothing was done. The clientele do not behave well in the spa at all - it feels rowdy at times and more like a pool party at a leisure centre - not the high-end, sophisticated experience you may be expecting. My advice - dont waste your money at Third Space and go to Equinox or a Boutique health club.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome gym in the centre of Richmond

Awesome gym in the centre of Richmond with huge variety of classes, multiple studios (including reformer pilates) and PT sessions. All staff (particularly Tori, Phil, Dylan & Lucie on reception) & trainers (particularly Karen Snow & Lisa Robinson 🚴) are professional & fun! Great facilities with excellent new fitness equipment, and well maintained spa, pool, hot steam room & sauna. Would highly recommend to get fit & strong, and rebalanced! 💪 😊

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The instructor was really lovely

The instructor was really lovely. On point and extremely meticulously organised. The vibe was perfect balance of chill and serious training. Post training nibbles and drinks were superb! Thoroughly enjoyed it.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve experienced hyrox 90 for the first…

I’ve experienced hyrox 90 for the first time a few days ago and I’ll definitely do it again !! Great atmosphere, Leo is super helpful with good advices and also super encouraging ! Plus the good cakes and cookies, Prosecco at the end, I really enjoyed !

4 April 2026
Unprompted review
Rated 2 out of 5 stars

Not a luxury level and misleading

Gym and facilities are in good condition, but I wouldn’t call it a luxury gym due to the amount of members they have accepted at the same time. At certain times gym is overcrowded and you have to wait for certain machines or spots to be available (which is the feeling of a cheaper brand gym) and classes are always getting also too overcrowded to the point that sometimes there is no proper space to even position yourself in the class with your dumbbells etc… so many times I had to train by the exit door which is again not good enough for a luxury gym. On the top of that be carefully with their T&Cs on the leaving notice. They tell you “full calendar month” for a notice, but it turns out they are misleading you by not mentioning very clearly that the calendar month only starts from the 1st of each month, meaning if you’ve given the notice on the 2nd of any given month then you will have to wait for 2 months to leave the membership. This is a very cheap tricky approach which I didn’t appreciate. Supposedly there are so many people waiting to become members so I don’t understand the need to be working with this misleading approach. It’s not about the money, but all about the approach they have! So the shell of the business is trying to be luxury, but the soul of it is a cheap and misleading!

11 February 2026
Unprompted review

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