Third Space London Reviews 

1,315
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, highlighting their professionalism, friendliness, and helpfulness across various roles, including instructors and concierge teams. People frequently commend the outstanding facilities, noting their cleanliness, stylish design, and high-quality equipment, along with diverse classes and luxurious spa areas. Many appreciate the overall premium user experience, finding the atmosphere welcoming and motivating, and the locations convenient. However, some customers also noted issues with overcrowding during peak hours, making it difficult to fully enjoy the amenities. Additionally, a few other people felt dissatisfied with facility closures for maintenance and the lack of compensation offered during these periods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Users describe positive interactions with facilities, often highlighting their cleanliness, modern design,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the club's beautifully... See more

Location

Reviewers mention positive feedback about location, with many appreciating the convenience of having a great... See more

User experience

People report positive experiences with user experience, highlighting the exceptional atmosphere, facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 26% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,315)

524 reviews in the last 12 months

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Rated 2 out of 5 stars

Not a luxury level and misleading

Gym and facilities are in good condition, but I wouldn’t call it a luxury gym due to the amount of members they have accepted at the same time. At certain times gym is overcrowded and you have to wait for certain machines or spots to be available (which is the feeling of a cheaper brand gym) and classes are always getting also too overcrowded to the point that sometimes there is no proper space to even position yourself in the class with your dumbbells etc… so many times I had to train by the exit door which is again not good enough for a luxury gym. On the top of that be carefully with their T&Cs on the leaving notice. They tell you “full calendar month” for a notice, but it turns out they are misleading you by not mentioning very clearly that the calendar month only starts from the 1st of each month, meaning if you’ve given the notice on the 2nd of any given month then you will have to wait for 2 months to leave the membership. This is a very cheap tricky approach which I didn’t appreciate. Supposedly there are so many people waiting to become members so I don’t understand the need to be working with this misleading approach. It’s not about the money, but all about the approach they have! So the shell of the business is trying to be luxury, but the soul of it is a cheap and misleading!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have never really enjoyed going to…

I have never really enjoyed going to the gym before as I felt intimidated by the equipment and people on the gym floor. Third Space Richmond is different - it feels inclusive, never feels too busy and there are so many classes that are great. I only wish I had more time to go!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Thirdspace gyms

I absolutely love the Thirdspace gyms, I have been a member for a while and they keep improving even when I don’t think things can get better. Top of the range equipment, incredible instructors and classes and really great atmosphere and aesthetics

7 April 2026
Unprompted review
Rated 5 out of 5 stars

The house keepers my favourite people…

The house keepers my favourite people in the gym. Fernando especially never walks past without greeting me. Goes along way. Jesus also is another not sure of other names. The staff at the cafe are also lovely. Kimberly my favourite new member of staff there

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Where small things matter

I really appreciate when small things could be better , the staff take feedback seriously. There is really quick follow up, for example in relation to some members and guests ignoring the no phones in the sauna. It really makes a difference from your voice being lost in a mega organisation. I sometimes go to other third spaces but feel that most lack the personal touch of Marylebone. I always leave with a contented bounce in my step.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It’s 5* from me

Third Space is such a wonderful and fitting addition to Richmond.

I have thoroughly enjoyed being a member for a whole year - the classes, instructors and facilities are great.

Something that I really like about the gym is that they have some excellent classes during the off peak periods. I absolutely love classes with Paddy & Karen, both are extremely pleasant and motivating.

Third Space are definitely doing things right and I’m glad I get to experience this as a member.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

My fav Gym in London !!

I’ve had such a great experience at this gym. it really stands out among London gyms. The recent extension has made a huge difference, with plenty of new space and a fantastic range of modern machines, so it never feels overcrowded even during busy times.

What really makes this place special, though, is the team. Molly, Anna, Georgina, Jasmine, Stef, Rob, Shaunley, and Francis are all incredibly friendly, approachable, and genuinely supportive. They create such a welcoming atmosphere and are always happy to help, whether you’re new or a regular.

Overall, it’s a well-equipped, well-run gym with a great community feel. Highly recommend!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I got a very nice

I got a very nice, relaxing and soothing head massage. The therapist was professional and used her hands exactly how she supposed to.
The place is clean and it smells nice. Staff is polite and helpful.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Essential to join if you want to make a…

Essential to join if you want to make a positive impact on your health and lifestyle.
I used various third space gyms around London but found that the city branch on marks lane was my second home.
What sets it apart from the rest.
All the staff that work there made the place feel welcoming, relaxed and comfortable to train there.
Soho and canary wharf is only 3 to 4 stars but the city branch was 5+
Lucy Shiplee was a Rolls Royce PT… she was relentless in seeing that my health and wellbeing improved vastly over the 3 months I trained there, also she helped my swimming technique too as I’m a PADI diving instructor
Other instructors were helpful too (Dan and Charlie)
The gym itself is first class, it’s expensive but if you use it regularly it’s worth it. Food is pricey thou..
The place was never really full up when I trained there and has far better etiquette than the other gyms I used.
Great swimming pool and sauna and also has a cold pool…
For me the greatest asset in a place I visit is is the environment and the city branch certainly had a very pleasant one. 👍

1 April 2026
Unprompted review
Rated 5 out of 5 stars

London's best Wellness option

Been a member for 5 years, and have seen the business develop - from a single soho location to now never being further than 10 mins from a location today. Thirdspace is a great option if you want to take your health and wellness seriously, be part of a community and be surrounded by like minded individuals!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Club

Great range of classes, friendly and experienced instructors and a lovely pool and chill out space

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This gym is like a luxury Chocolate box!

This gym is like a luxury Chocolate box, you have an assortment of classes and you cant stop trying them all out.
Very varied and exciting. My highlights:
Saturday with Sally and her running social club, which is fun and chatty
Then Tuesday/Thursdays we have Afterburner with Paddy and his wild tunes, always gets you moving.
So nice to recover with Trevor on the reformer.
Cant thank you enough, Team Third Space Richmond!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Best gym experience I've ever had!

This place is honestly amazing, I don't even know how to put it into words. Everything about it is top quality. The cleanliness is outstanding and you can really tell they take great care pf the space, the variety of the classes on offer is excellent, with something for everyone every single hour. The facilities are simply top-notch.

What really makes the difference is the staff, they are all so friendly, professional and welcoming which creates such a great atmosphere every time I go. ( especially the Pilates instructors - Janet and Kayla)

Overall, this is by far one of the best gyms ive ever experienced. Highly recommend,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional gym

An exceptional gym, highly recommend! The gym itself is well thought through in terms of layout and decor. There are plenty of classes to chose from, even if on the waitlist you tend to get a spot. The trainers and all staff are very welcoming and highly skilled. In particular Kayla for her creativity and confidence building classes, Jocelene - for her excellent cues and tough workouts, Thalia - For her calming voice and beautifully thought out workshops and Dylan (PT, Injury Management) - Strong understanding of human movement, how to move properly, helping you build habits that benefit you in the long run.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Team and Atmosphere

I’ve had such a positive experience with the team at Third Space Marylebone since moving from Canary Wharf in 2024. Recently, it has been especially lovely getting to know some of the newer team members - every visit leaves me with a smile on my face, and it’s always something I really look forward to. The team are consistently motivating and supportive, making the whole experience feel truly worthwhile, and I’d like to especially thank Nathan, Ben, and Noemie who always so friendly, welcoming, and genuinely pleasant to be around.

26 March 2026
Unprompted review

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