Third Space London Reviews 

1,314
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, highlighting their professionalism, friendliness, and helpfulness across various roles, including instructors and concierge teams. People frequently commend the outstanding facilities, noting their cleanliness, stylish design, and high-quality equipment, along with diverse classes and luxurious spa areas. Many appreciate the overall premium user experience, finding the atmosphere welcoming and motivating, and the locations convenient. However, some customers also noted issues with overcrowding during peak hours, making it difficult to fully enjoy the amenities. Additionally, a few other people felt dissatisfied with facility closures for maintenance and the lack of compensation offered during these periods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Users describe positive interactions with facilities, often highlighting their cleanliness, modern design,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the club's beautifully... See more

Location

Reviewers mention positive feedback about location, with many appreciating the convenience of having a great... See more

User experience

People report positive experiences with user experience, highlighting the exceptional atmosphere, facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,314)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Eleanor always smiling and helpful

Eleanor always smiling and helpful, pretty girl, you probably didn't know her previous job as manageress, before opening one morning, was robbed and she was left Bound and Gagged. Glad she still smiling

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Force with Darcey!

Had such an amazing time in class with Darcey!

The workout was perfect for my skill level and really worked full body. Amazing music as well!

The social was also super fun to get closer to other gym members with a similar passion for fitness!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

This club has everything anyone could…

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. The facilities and spa areas are divine to unwind and you could end up being there for hours. The staff are super friendly too.

It’s become genuinely my third space and I’m happily part of the cult!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Always a wonderful experience

Always a wonderful experience, wonderful clubs, wonderful people. Had the IM8 shake, which I’m definitely getting again.
Thank you to Evan, Shaunley and Frazer for being a dream team!

Appreciate the cleanliness too.

10 May 2026
Unprompted review
Rated 2 out of 5 stars

Premium Prices Without a Premium Experience

have been a member of Third Space Battersea for some time and unfortunately the experience has declined significantly.

The main issue is overcrowding. For the number of members using the club, there are simply too few machines available for several exercises, which means the gym floor is constantly congested and it is often impossible to complete a proper workout without waiting excessively or giving up entirely. This should not happen at this price point.

The atmosphere around the gym floor has also become increasingly unpleasant. On more than one occasion I witnessed members becoming aggressive over access to machines, including heated arguments that made the environment feel uncomfortable and unsafe.

Another disappointing aspect is the attitude of some instructors, particularly in cycling/spinning classes. Rather than creating a welcoming environment, some come across as dismissive or openly unfriendly, which is surprising for a premium wellness club.

The reception experience is also inconsistent with the luxury image Third Space promotes. Unlike other locations, staff at Battersea often appear disengaged and rarely acknowledge members with even a basic greeting or smile, creating a cold atmosphere from the moment you enter.

In addition, there seems to be an excessive level of monitoring on the gym floor by certain instructors, to the point that it can feel uncomfortable rather than supportive.

Even the recovery spaces no longer feel relaxing due to the constant interruptions and overcrowding.

The club itself is beautifully designed, but the overall experience no longer reflects the premium standard or member experience that Third Space used to offer. For these reasons, I have stopped using this location and now prefer other clubs

30 April 2026
Unprompted review
Rated 5 out of 5 stars

My First Space ♡

It's an incredibly beautiful club with amazing facilities, very CLEAN and well kept which I appreciate. What sets Mayfair apart is the team, I always feel so welcomed and looked after, especially by Thara and Evan when I see them around but honestly could list every single staff name. Love it here!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great club

Great club, with top notch equipment, friendly staff on site which will be even better once the upgrade works will be completed

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic gym

Fantastic gym , great equipment, good choice of classes and friendly staff, ok so it’s more expensive than the average gym but once you have been a member you can go back.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming and inclusive

Third space is such a welcoming and inclusive gym. All of the instructors are fantastic - I particularly love Tammy’s hot yoga classes. She is brilliant at including all levels of ability in the same class and I always leave with my mind feeling fully restored!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience in every respect

5 star experience in every respect. Beautiful space and facilities. Particular mention goes to Sally O’Sullivan whose classes and coaching style is inclusive, fun and highly knowledgeable. Truly excellent!

28 April 2026
Unprompted review

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