Love this Company. The App makes checking current train times and booking on-line so easy. I am looking up best train times and prices whilst I' running up the escalator to the train platform before m... See more
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Still needs some refinement. As an example I filled in the “Via” box. In this case I was coming up from the West Country and specified “ Via Waterloo” as my onward journey was via Waterloo East. Thi... See more
It is always really easy to book and sort tickets for wherever you plan to go, and with the help of splitsave the prices are relatively cheap and affordable to all. The company has made it so the app... See more
I just wanted to say thank you for the excellent customer service. When my train was cancelled, I got in touch to explain what had happened, and your team sorted everything out quickly. My refund was... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
149K reviews
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Highly recommend Trainline
Trainline is easy to use and understand. Use it every time and highly recommend it
2 July 2026
The website is user friendly and…
The website is user friendly and straight away the e-tickets are sent. All good.
3 July 2026
The prices
The prices, delays and communication could be better. It gets me from A to B so can't complain.
3 July 2026
it’s far too expensive for the quality…
it’s far too expensive for the quality of the service.
2 July 2026
Smooth - From start to end
From start to end - booking my rail tickets, collecting them at the station, and travel to and from Bristol went smoothly.
2 July 2026
AVOID
AVOID. Terrible customer service, they just tell you it's your fault if you buy the wrong ticket where every other train company will upgrade or change your ticket without admin fees. With Trainline they'll just say sorry for the inconvenience. If you buy with Trainline no one else can help you either all your ticket issues have to be resolved via Trainline and they are not going to help you. Stick to other apps. Don't bother with Trainline.
3 July 2026
Unprompted review
Very helpful when booking tickets
Very helpful when booking tickets, helpful information about each type of ticket, affordable prices and helpful when on the go
3 July 2026
Easy to book on train line
Easy to book on train line.
I like that there’s always a range of priced tickets.
Works well as long as no delays/ cancellations as so often happens
I always get the insurance to cover myself
3 July 2026
In time but no seats again
Whilst the train was on time, it was very disappointing that the train running from Exeter St David’s to Edinburgh (which is always packed, especially on a Friday with weekend travellers), only comprises 4 carriages up to New Street. This was obviously wholly inadequate and resulted in myself and many other passengers having to stand for the majority of the journey.
3 July 2026
The online booking format has changed
The online booking format has changed. I cannot now be sure of whether I have booked an open return, a timed return or a single. It used to be easier than this.
Also fed up today because my taxi was late, so I missed my train and it was a non-refundable journey. Not the Trainline’s fault, I guess, but still annoyed at the waste of the ticket price. It needed to be that particular train to fit my arrangements, so an alternative was out of the question.
3 July 2026
Trains are on time and cheap
Trains are on time and cheap. Only had good experiences on the traain so far
3 July 2026
The app and the booking process in…
The app and the booking process in general is so simple to use. Its so efficient
3 July 2026
Web site confusing
Web site confusing. Options unclear. I was not allowed to buy open return - if I pressed that option was given a same day return. Ended up having to get two singles where I am limited to one train time for return. The app is not user friendly needs redesign with clear explanation of different ticket types. There should not be an ‘open return’ option if it is not on offer.
3 July 2026
Excellent.
Simple to use,easy to change anything or check up. And the personal attention from Trainline staff during COVID was exemplary. Excellent service.
3 July 2026
Great options for travelling between…
Great options for travelling between home & destination.
Speed of response of options of the app is excellent.
Booking ticket using Apple Pay was straight forward.
3 July 2026
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