TrainlineReviews 

Nice easy service and great journey. Thank you

Great and seamless

Makes the process of choosing and buying a train ticket easy, which is all that you need

It is difficult to navigate compared to the old system as the right hand column keeps changing along with the end price

Really easy to find and book tickets as well as being able to see all train schedules at the palm of your hands.

i selected an open return ticket for my journey as i was definitely returning the next day. Inly to find a same day return ticket had been issued to me. i may not have read all the greyed out text about the ticket as i was confident for £65 it was a next day return. But no, i then had another £47 return fare the next day! this had never happened before, i feel i was tricked, and trainline will not back down. I suppose they are profiting from our mistakes. I will be using a different app from now on.

Easy booking experience but instructions on ticket collection wrong. Had to travel without e-ticket or physical ticket. Staff at starting station, on train, at intermediate stations all not able to print tickets. Only possible at destination. Considerable time and effort involved. Staff helpful and equally frustrated.

Assistance for a disabled person was very good at Worthing. Unfortunately the train on the outward journey was terminated at Haywards Heath. We sat on another train for thirty minutes due to lack of a driver. We were then told to go to another train which involved using a lift and stairs. This was a problem for me as there was nobody to assist. The final train arrived thirty plus minutes late at Clapham Junction causing much inconvenience. The train journey back was on time and I got assistance at Clapham Junction.

You can get some Great offers if you book in advance ,
So easy to do online.

Very simple and quick way to buy a ticket

When I was booking my ticket online, I selected suitable departure time available and proceeded with payment, trainline system offered some savings if I became a railcard holder so I selected one and proceeded with payment, once payment wss made successfully only then the system showed me my ticket details which changed my departure and arrival times by 6 hours, it was too late to do anything, no refund and no change options were available so I was very disappointed with trainline's booking system, the booking system should not have changed selected times own its own. This is a big flaw people need to be aware of when booking

Was so easy to search and book through this website.

Had a marvellous day in Whitby

Booked through Trainline. Excellent website

easy to book the train and good prices

Simple to use, excellent value. The costs of collection of tickets took me by surprise.

Easy to use site easy to book all round good experience

Easy to use, responsive to filters, quick to deliver information, easy to book. Thank you

The ticket inspector made the day. He was polite and humorous. Very helpful and informative about the route. With history ditties and some poetry about beggars bridge.
He has worked the route for years and certainly knows his stuff.

Easy to use without added expense.

Both trains were clean even the toilets which was so refreshing as traveling with a child. Staff were helpful we had an amazing impromptu day out cheap prices to London and back meant on our home education journey we can go further and explore more I don't drive so cheap prices are a must, very happy with the service.