Love this Company. The App makes checking current train times and booking on-line so easy. I am looking up best train times and prices whilst I' running up the escalator to the train platform before m... See more
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Still needs some refinement. As an example I filled in the “Via” box. In this case I was coming up from the West Country and specified “ Via Waterloo” as my onward journey was via Waterloo East. Thi... See more
It is always really easy to book and sort tickets for wherever you plan to go, and with the help of splitsave the prices are relatively cheap and affordable to all. The company has made it so the app... See more
I just wanted to say thank you for the excellent customer service. When my train was cancelled, I got in touch to explain what had happened, and your team sorted everything out quickly. My refund was... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
148K reviews
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Easy to check timetables,prices and…
Easy to check timetables,prices and costs. The app keeps you updated on regular timescale.
29 June 2026
App and website gave different prices
App and website gave different prices, also within 1 hour the price of one of the journeys had increased which seemed bizarre!
29 June 2026
Booking tickets with Trainline is trouble free every time!
I always use Trainline to make a booking. It is easy and trouble free to use….never encountered any problems.
29 June 2026
Useless
Useless. Purchased a senior citizen railcard for my sister on the 24th June ie digital railcard on her phone because she is getting older and trainline have lost it in cyber space
Call their customer service number after giving my blood group, dna results and email.
Waiting time is currently 47 to 62 minutes.
Pathetic
29 June 2026
Unprompted review
I couldn’t find out how to add my…
I couldn’t find out how to add my digital railcard bought through the Railcard site and not the Trainline site.
29 June 2026
Very simple to use app
App is very easy to use very straight forward and best options of prices and times found very quickly and all options explained.
29 June 2026
Train home yesterday from Newark to York all on time and seats available. All well.
Train home from
28 June 2026
Always use the Trainline app
Always use the Trainline app. It is especially useful when abroad , so much easier than navigating the foreign language machines
29 June 2026
Made a mistake with a booking
Made a mistake with a booking, called - was told my ticket was fine and would be valid. Got to the gates and didn’t work - staff wouldn’t let me through. Had to re buy a ticket (used another app and cheaper)
29 June 2026
Very friendly and efficient staff
Very friendly and efficient staff, done a fantastic job in taking g care of me in my mobility scooter
29 June 2026
Simple to use app with clear user…
Simple to use app with clear user interface. Up-to-date information and simple payment method by phone. Easy to access and see tickets, ability to save to phone Wallet. Live update facility is reassuring too. Recommended.
29 June 2026
The trains from seaham to newcastle…
The trains from seaham to newcastle were cancelled. The staff sent several of us to the wrong bus stand for replacement bus. Ended up sharing an uber and paying more . Next time replacement bus is confirmed I will not be giving my money to the train service at all as 7 of us were almost stranded in seaham .
29 June 2026
It's easy to use
29 June 2026
App intuitive and easy
The app is very intuitive and easy. You can book your ticket in an easy and fast way
29 June 2026
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