The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.5
Average
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
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Customer service never picked up the…
Customer service never picked up the phone. Never returned calls. I called more than once and was willing to buy the product but never heard from you again. Great stories on Trump like going for him
27 September 2024
Only because you asked.
I have been informed that the part(s) I ordered are on backorder. That is unfortunate but not your fault. It happens. But I recently looked at my credit card account and found that I was already charged the full amount on 9/27. That is not something I would have expected until the complete order is actually shipped.
26 September 2024
no delivery date and no one returns a…
no delivery date and no one returns a call for help- will not buy from them again- 3 weeks I still dont have a response
28 August 2024
Customer service was great
Customer service was great. I called them for recommendation on what I needed to consider between the available parts. So far, it seems I have made the correct choice.
27 August 2024
Right parts, worked perfectly.
The refrigerator part we ordered worked perfectly. We will definitely use and recommend RV Fridge Guys to anyone in need of repair parts. Thanks again, David Turner.
27 August 2024
Did not receive product and money was…
Did not receive product and money was taken out of my account. There is no communication on the status of the order
17 August 2024
Unprompted review
WHERE IS MY ORDER!!
It’s been 11 days and my order is “awaiting shipment” when I call it goes straight to a cell voicemail, no response via email. I did receive a generic email asking if my order was received, but it hasn’t even been shipped. I’m going to have to put a dispute in with my bank to cancel this. Do not use these guys.
15 August 2024
Unprompted review
You charged my account for a part you…
You charged my account for a part you don’t have and haven’t shipped. It is back ordered. I would like to cancel my order. I would not refer anybody to you.
28 July 2024
Parts labled as good for the 1200…
Parts labled as good for the 1200 series norcold reefer. DO NOT WORK! After a wait, having to pick my own order up, and now I dont even have a fridge. damn.
27 June 2024
SCAM company!!
SCAM company!!! I purchased an item and it was never shipped. It's been 3 mos. and have not been able to contact them or have any kind of response or communication. DONT BUY FROM THEM.
2 April 2024
Unprompted review
Reply from RV Fridge Guys
No scam, Brenda, but some lead times have definitely been missed with special orders. We're really sorry it couldn't be fulfilled in the estimated time given but that lead time is out of our control as we are not the manufacturer. What is your order number and I'll have it cancelled and refunded. Really sorry you had a bad experience with us!
Thank you for locating a replacement…
Thank you for locating a replacement shelf for my Norcold 3150!
29 April 2024
Got my part finally. Got a reply back when I emailed the order confirmation address. Nothing by phone or from the web page.
I didn’t find out the part was back ordered until after the sale was completed.
They took my money 23 days ago but I haven’t received my part. I have tried to contact them by phone and their form on the web site to check on my part for 3 weeks now and have not had a reply back.
4 June 2024
Reply from RV Fridge Guys
James, it looks like this order has been received per UPS tracking 1Z2F49930310763419. The lead time on the part when you placed the order was 3-5 weeks. This is a board that is typically in stock but they've had some issues with supply.
I did get the item
I did get the item, however, it was broken, they called me back and told me they'd send me another one when they get it
26 May 2024
Honestly this process was so simple
Honestly this process was so simple. And these guys actually lable what needs to land where on the board which is so convenient and not stressful plus they link what board is compatible with what unit which saves massive amount of time! Can't say enough good things about these guys!!!
29 May 2024
Back ordered
Back ordered but paid for on the order date. Haven't received the purchase yet.
27 April 2024
Reply from RV Fridge Guys
William, that is true. We bill you upon receiving your special order because it's something we need to purchase on behalf of you. Your order is still in the queue and we're expecting it in any day now. If you gets to the point where you're unable to wait any longer, just let us know and we'll have it cancelled and refunded.
You asked if our clips were rusted
You asked if our clips were rusted, I said yes, you didn't send any.
28 April 2024
Scam company! Do not buy from them !
Scam company! Do not buy from them. I paid 50 dollars to have a phone tech call me back "ASAP", never got a call back. Sent multiple emails, one was returned. I reversed the fraudulent charge at my bank
10 May 2024
Unprompted review
Reply from RV Fridge Guys
It's not a fraudulent charge, Craig, it's just that this time of year we can get really busy with technical support and sometimes it does take 24-48 hours to get a tech on the phone. The service is meant to save you money but we understand at times you may need a solution much quicker than we're able to provide. For those situations, it's always best to reach out to a service center.
Shipping was fast
Shipping was fast, product was packed well, and it came with great instructions
31 March 2024
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