Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 di... See more
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Review summary
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I heard about The New You Plan from a friend and decided to give it a go. Communication with the company has been great and their website is easy to navigate and use. The regular discount codes are al... See more
Company replied
Lots of variety and very tasty! I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wi... See more
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Outstanding customer service from the Northern Ireland team. I cannot thank the Northern Ireland warehouse team enough for their exceptional service. Grant and Melanie went above and beyond... See more
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Company details
Written by the company
The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.
The New You Plan
Written by the company
- Best Support in the Industry
- With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
- Highest Quality Products
- Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
- The New You Plan as a community driven company
- As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
- Losing weight is a journey not a race
- We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
- Secure and discrete delivery
- Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.
Contact info
Unit 73, CIDO Business Complex, BT63 5WH, Portadown, United Kingdom
- 02838 330720
- support@thenewyouplan.com
- www.thenewyouplan.com
4.5
Excellent
23K reviews
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Very friendly and supportive
Very friendly and supportive. Excellent service and tasty diet with plenty of options.
24 June 2026
Reply from The New You Plan
Hi Carolyn
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’ve found our team friendly and supportive, and that you’ve had excellent service. It’s also wonderful to know you’re enjoying the tasty products and the variety of options available.
Thank you for taking the time to share your experience. We really appreciate your kind feedback.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Sandra
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you received great customer service and that your order arrived promptly. That’s exactly the experience we want every customer to have.
Thank you for taking the time to share your feedback. We really appreciate it.
Warm regards
The New You Team 💛
So sweet
I think you have changed the ingredients on some of the products and they are far to sweet for me. I did love the bonoffee porridge, but I can't eat it now its so sweet. The bars are all so sweet. The sweetner leaves a strange taste in your mouth.
30 June 2026
Reply from The New You Plan
Hi Maureen
Thank you for taking the time to share your feedback 💛
We’re sorry to hear some of the products are now tasting too sweet for you, especially the Banoffee Porridge when it was one you previously loved. We completely understand how disappointing that must be when a favourite no longer feels right for your taste.
We do have different product ranges, including Total and VLCD, and some products are available in both ranges. This means recipes, taste and texture can vary slightly depending on which version you choose.
As our products are nutritionally formulated with vitamins and minerals, sweetener is sometimes used to help balance and improve the flavour. That said, we know sweetness is very personal, and we really appreciate you sharing how the taste has been for you.
Please do reach out to our Customer Care Team if you’d like help finding some less sweet options that may suit you better.
Warm regards
The New You Team 💛
Great product and excellent customer…
Great product and excellent customer service and support
30 June 2026
Reply from The New You Plan
Hi Suzanne
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re enjoying the products and that you’ve had excellent customer service and support from our team. That means so much to us, as we always want our customers to feel looked after on their journey.
Thank you for taking the time to share your experience. We really appreciate it.
Warm regards
The New You Team 💛
Great fast service
Great fast service, great discounts and delicious products and you see the nutrition values online 👏👏
22 June 2026
Reply from The New You Plan
Hi Morag
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re happy with the fast service, great discounts and delicious products. It’s also wonderful to know you find it helpful being able to see the nutritional values online, as we want choosing your products to feel clear and easy.
Thank you for taking the time to share your feedback. We really appreciate it.
Warm regards
The New You Team 💛
Most of the food is very nice there are…
Most of the food is very nice there are one or 2 exceptions but overall good
21 June 2026
Reply from The New You Plan
Hi Jackie
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear that overall you’re enjoying the food and finding most of the products very nice. We completely understand that there may be one or two that are not quite to your taste, as everyone’s preferences are different.
Thank you for your honest feedback and for taking the time to share your experience. We really appreciate it.
Warm regards
The New You Team 💛
New You Plan
I've just completed week 3 and found it so easy to do. The bars and shakes taste so much better than the other meal replacement stuff on the market. I've got a long way to go but never expected to say that I am enjoying my weight loss journey.
There is plenty to choose from, it's easy to order and really fast delivery time. I thought it would be expensive but it's not. I bought a starter pack for £99 which covers all your 4 meals a day for 3 weeks. No further shopping required.
28 June 2026
Reply from The New You Plan
Hi Karen
Thank you so much for your wonderful 5 star review 💛
Well done on completing week 3. We’re so pleased to hear you’ve found the plan so easy to follow and that you’re enjoying your weight loss journey more than you expected.
It’s lovely to know the bars and shakes have impressed you, especially compared with other meal replacement products you’ve tried. We’re also delighted that the variety, easy ordering and fast delivery have all helped make the plan feel simple and manageable.
Thank you for mentioning the starter pack too. It’s great to hear you found it good value and that it helped you feel set up for your 4 meals a day.
Wishing you continued success on your journey, Karen. You’re doing brilliantly.
Warm regards
The New You Team 💛
I was looking forward to starting and…
I was looking forward to starting and learning to control my cravings but found some of soups powdery. Shakes lovely but not sure about meal supplements. Still working through them.
28 June 2026
Reply from The New You Plan
Hi Vickie
Thank you for taking the time to share your review 💛
We’re really sorry to hear that some of the soups felt powdery and that you’re unsure about some of the meal options. We completely understand that taste and texture can be very personal, especially when you’re trying something new for the first time. It’s lovely to hear you’re enjoying the shakes though.
As this is your first order, you are covered by our First Time Buyer Guarantee, so please reach out to our Customer Care Team and we’ll be happy to help with returning any products you don’t like for a refund or exchange. www.support@thenewyou.com
Thank you again for your honest feedback, Vickie. We’d love to help you find the products that suit you best.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Mary
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you received excellent service and that your order arrived quickly. Your kind feedback means a lot to us.
Thank you for taking the time to share your experience.
Warm regards
The New You Team 💛
Omg what amazing products lots of…
Omg what amazing products lots of choices I lost 5lb in the first week. I'll be sticking with the products they have
24 June 2026
Reply from The New You Plan
Hi Emma
Thank you so much for your amazing 5 star review 💛
Wow, 5lb lost in your first week is a fantastic start. We’re so pleased to hear you’re loving the products and enjoying the variety of choices available.
It’s wonderful to know you’ll be sticking with the plan, and we’re so happy to be part of your New You journey.
Thank you for taking the time to share your lovely feedback.
Warm regards
The New You Team 💛
Products are 5 star
Products are 5 star. First time I have used Royal Mail rather than DPD but it will be the last. 48 hour delivery took 4 days and was more expensive. I think you need to review your contract with ROYAL MAIL.
27 June 2026
Reply from The New You Plan
Hi Anne,
Thank you so much for your 5 star review 💛
We’re delighted to hear you rate the products 5 star, that really means a lot to us.
We’re sorry there was some confusion around the Royal Mail delivery timeframe. As your order was placed over the weekend, we were unable to dispatch it until our couriers collected on Monday. The 1 to 2 working day delivery timeframe then applies from dispatch, so your order did arrive within the expected delivery window.
We completely understand that waiting over a weekend can make delivery feel longer, and we really appreciate you sharing your feedback with us.
Thank you again for your support, Alex.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Sally
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re finding the diet good and easy to follow. That’s exactly what we want the plan to feel like, simple, supportive and manageable.
Thank you for taking the time to share your feedback. We really appreciate it.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Mary-Ann
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you received excellent service. Your kind words mean a lot to us and we really appreciate you taking the time to share your feedback.
Warm regards
The New You Team 💛
I am just so happy to have so many…
I am just so happy to have so many great options to choose from. I control my weight by choosing the number of meals I have a day depending on my mood. Some days your will power is stronger!!!! The thing is to not feel guilty . We are human.
26 June 2026
Reply from The New You Plan
Hi Lee
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re happy with the variety of options and that New You helps you feel more in control of your weight.
We absolutely love your reminder about not feeling guilty too. Some days feel easier than others, and you’re right, we are all human. What matters most is finding a routine that feels manageable and getting back on track when you need to.
Thank you for sharing such honest and encouraging feedback.
Warm regards
The New You Team 💛
Fast delivery loveling the shakes &…
Fast delivery loveling the shakes & snacks .being honest I don't think the evening meals are for me.ill do my own on them.
18 June 2026
Reply from The New You Plan
Hi Ann
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear your order arrived quickly and that you’re loving the shakes and snacks. We really appreciate your honesty about the evening meals too, as we know taste can be very personal.
It’s great that you’ve found what works best for you and can enjoy the products alongside your own meals. Thank you for taking the time to share your experience.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Lyn
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re enjoying the products and the choice of flavours. It’s also great to know your order arrived quickly and was well packaged.
Thank you for taking the time to share your experience. We really appreciate your kind feedback.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Jane
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you love the plan and that it’s working well for you. It’s also wonderful to know you’ve had a great experience with our Customer Care Team.
Thank you for taking the time to share your feedback. We really appreciate your support.
Warm regards
The New You Team 💛
Reply from The New You Plan
Hi Christine
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear your order arrived quickly and that everything was correct as ordered. That’s exactly the experience we want for our customers.
Thank you for taking the time to share your feedback. We really appreciate it.
Warm regards
The New You Team 💛
Love the shakes
Love the shakes, every flavour I tried tasted better than the previous one! I was sceptical about the free burger that came with the order but I tried it also and I was proven wrong- it was delicious :)
Would love to get the full two week package in the future and see how it works fully, but it is a bit pricey at the minute so I only substitute my breakfast and most of my lunch with shakes at the minute. I feel full and not lacking energy throughout the day, and also lost 2 kg which is great!
15 June 2026
Reply from The New You Plan
Hi Martyna
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re loving the shakes and that each flavour has been better than the last. It’s also great to know the free burger surprised you in the best way and that you found it delicious.
We completely understand that a full two week package can feel like a bigger investment, so it’s wonderful to hear you’ve found a way to work the shakes into your breakfast and lunch routine for now. Feeling full, having good energy and losing 2 kg is a brilliant start.
Thank you for sharing your experience, Martyna. We’re delighted to be part of your journey and hope you continue to enjoy trying more of the range.
Warm regards
The New You Team 💛
Quality product & delivery!
Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 diet approach! Tasty, high protein, low carb!Free gifts of bars and omega gels very welcome!
23 June 2026
Reply from The New You Plan
Hi Christina
Thank you so much for your lovely 5 star review 💛
We’re delighted to hear everything felt smooth from start to finish, from the easy ordering process and regular updates to your prompt delivery and well packaged order. We’ll also be sure to pass on your kind mention of Harry!
It’s wonderful to know you’re enjoying the products as part of your 5:2 approach and finding them tasty, high protein and low carb. We’re also so pleased the free bars and omega gels were a welcome bonus.
Thank you for taking the time to share your experience. We really appreciate your support.
Warm regards
The New You Team 💛
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