The Luxe Lens Reviews 

117
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers truly love the editing presets, frequently noting that the files are super easy to download, install, and use while saving plenty of valuable time during photography editing. People also mention that the digital products offer great overall value and provide amazing colors and fine details to their final images. Some reviewers were not happy with the editing tools, mentioning that the applied effects made their workflow harder or lacked enough fine control. A few consumers also noted that certain overlays simply did not work as expected or were not very user friendly for everyone.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the amazing color,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that presets and overlays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently used the Luxe Lens Photography Service. The photos came out great with amazing color and detail. The editing tools worked well, especially for action shots. My only minor issue was that som... See more

Company replied

Rated 4 out of 5 stars

Easy to obtain the presets. Not really had time to use them.

Company replied


Company details

  1. Photography Service
  2. Software Company
  3. Software Vendor

Written by the company

Lightroom presets for PC, Mac, iPhone, Android, Instagram. Works with free & paid software versions. Photoshop actions & Photoshop Elements actions, overlays, LUTS, tutorials, Instagram presets, templates, & more! Transform your photos in seconds (on desktop or mobile) in Adobe Lightroom, Photoshop, & more.


Contact info

4.1

Great

TrustScore 4 out of 5

117 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(117)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

Same settings, different colour

Most are the exact same settings under a different colour adjustment. Really a waste of money. The Earth and Sky presets are thrown together quick to make a buck and do not reflect the adjustments made in the company's before and after photos, save your $ and make adjustments yourself.

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Great experience at The Luxe Lens

I have just recently got back into photography after stopping several years ago. Having armed myself with decent enough camera, Photoshop and Lightroom, I was on the hunt for some overlays to give my photos the final sheen. After a lot of shopping around, I bought the complete The Luxe Lens overlay collection. Over 4GB of high quality overlays around £26 was a bargain. Not due to quantity, yet the quality. I have been playing around with them, blending away to my hearts content and have been really pleased with the quality. I can't comment on the presets as I make my own, but the whole experience for me from start to finish was exceptional! I will be a returning customer!

27 April 2022
Unprompted review
Rated 1 out of 5 stars

Do not waste you money

Do not waste you money, they limit download so having recently bought and realised they are mainly same actions I bought before and now says download limit reached even though I only downloaded them once and they then disappeared. No reply to emails.

27 March 2022
Unprompted review
The Luxe Lens logo

Reply from The Luxe Lens

I am so sorry to hear that you were unable to get in touch with our support team. You should always see a reply within 24 hours when reaching out to support@theluxelens.com to reset things, make sure there have been no duplicate purchases, and work 1:1 to ensure you are able to download and install your products with us!

Rated 5 out of 5 stars

I recommend the Lightroom presets and LUTS (personally bought and used)

I've been a long-time customer of this company as a Lightroom preset user. They're pretty much the most established preset brand out there and I find that their variety is very on par with editing trends. That said, I'm writing this review because I just tried out their LUTS. It was hard to find independent reviews of these online, which is why I'm posting here. I'm super pleased with the quality and they definitely improved the quality of my videos. I'm not a professional by any means, but I'm taking some videography classes in grad school and these got me the A I needed! Pricing wise, I find that this company typically prices their editing products below marketplace listings, but also doesn't skimp on quality. Anyways - short story is that I recommend.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

I have purchased presets and actions…

I have purchased presets and actions from this company and have never been disappointed! I wish I could submit pictures on here to show some of my edits. The style of these presets really works well with my style of photography - would recommend to others.

15 August 2021
Unprompted review
Rated 5 out of 5 stars

Best on the block

I really love this company and am actually surprised to read some bad experiences. They've been around for a long time so I trust them versus all of these other small shops coming up on instagram or Facebook. I own the everything Lightroom preset bundle, but I bought it like two years ago so when they release a new preset collection, I go back and buy it. If you sign up for their emails, they always have sales for people who've purchased presets before, so I always take advantage of that. I've only had one hiccup trying to install a purchase on a new computer but when I emailed them they got back to me right away and were super helpful. In my experience, these guys are the best on the block and I'll continue supporting them. I've never been able to get comparable results with other companies.

10 August 2021
Unprompted review
Rated 5 out of 5 stars

A great way to give pictures that social media punch!

I have purchased a few of these while on sale this week.

I work as a photographer and writer as a living, so didn't expect much but I want to batch process older pictures to sell for social media use rather than companies or large format agencies which require a lighter hand than social media or cards.

I am delighted, very flexible to use, from a light touch to punchy and bright. It has given some very old pictures a totally new lease of life and I have already sold one!

Easy to install and use with photoshop raw.

1 August 2021
Unprompted review
Rated 2 out of 5 stars

At £7 they were £8 overpriced

For £7 I thought it was worth a try, and bought a pack of presets. Tried them out on several different photos and I honestly don't think I'll ever use any of them. They range from mediocre to laughably bad. I can only imagine they were created by a half blind 5 year old.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my presets!

I have a lot of photos from my travels that I really like but need some help with the editing. These presets really helped me, and the info page on the website helped my not so tech-savvy self figure out how to get them onto my lightroom mobile app. Thank you!

7 March 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

We were very unhappy with the product and the service received. patronising customer service and they refused a refund despite ordering the same day which is in breach of UK trading standards and distant selling regs.
A fraud/charge back claim was placed through MasterCard to claw the funds back.
DO not buy from this company

3 September 2020
Unprompted review
Rated 1 out of 5 stars

Misleading

The presets are advertised as film-based but in reality not true to any film I am familiar with. It's just some kind of creative but distasteful colorization. Something you can do yourself in 10 minutes. No value to pay for IMO.

3 April 2019
Unprompted review
The Luxe Lens logo

Reply from The Luxe Lens

Hi Enak,

We don't have an order associated with the first name Enak or the last name Tanoy, so I'm unable to comment on your exact purchase. I also don't see any emails from an address linked to this name.

We'd be happy to match you with a collection that better matches your film-look preferences. What specific type of film are you trying to emulate? Our collections reflect the latest industry trends and have been designed by our creative team - each of whom has a minimum of 20 years of experience in photo editing. After design by a team of experts, our presets go through extensive beta-testing before getting approved for launch. Our value is among the best in the business and I'd be happy to help you to find an ideal collection for your needs.

You can reach customer support at support@theluxelens.com

Rated 1 out of 5 stars

Brixton Films claims to "reproduce the …

Brixton Films claims to "reproduce the timeless and classic feel of film" but actually does nothing of the above.

As a film photographer with more than 15 years of experience I can tell you that those presets are of very low quality and have nothing to do with film.

The whole website looks like scam to me.

29 January 2018
Unprompted review
The Luxe Lens logo

Reply from The Luxe Lens

Hi there - I'm one of the owners of Luxe and Brixton. I'm so sorry to hear your purchase hasn't worked out for you. While we love seeing positive feedback from the vast majority of our customers, we do occasionally have customers who prefer a style that's different from what we offer. Typically we are able to resolve these issues quickly via our customer service email: support@theluxelens.com. I took a look and I didn't see any support tickets associated with your name. I certainly wish you would have reached out to use prior to leaving this review, but appreciate your candid feedback nonetheless.

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