The Loaded Tea Shop Reviews 

763
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious and varied flavors, often noting how they provide energy without a crash and support hydration. Many people appreciate the health benefits, including replacing less healthy drinks and aiding overall well-being. The customer service is frequently highlighted as exceptional, with reviewers commending quick response times, helpfulness, and efficiency in resolving issues. Ordering is described as easy, with fast shipping and excellent communication. However, some customers found the products overly sweet, with the sweetness sometimes overpowering flavors. A few other people also experienced product packets arriving damp, crumbled, or hardened into clumps, indicating occasional quality concerns.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the delicious taste and variety of... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as the best... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the ease of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the great taste and variety of... See more

Response time

Customers had positive experiences with response time, frequently praising the quick and timely replies from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about this company so far has been great. From the flavor options, purchasing online, shipping/receiving and answering questions ASAP by email if I had any. I would highly recommend this... See more

Rated 5 out of 5 stars

As a post menopausal woman I have had a difficult time getting the recommended vitamins as well as difficulty staying hydrated. However, with these loaded teas I am easily get at the minimum of 64o... See more

Rated 5 out of 5 stars

I just received my first order and I tried the fruit roll up flavor and it is so so good!! I’m exited to try the other flavors I ordered as well!! Also my whole experience was great from ordering to s... See more

Rated 5 out of 5 stars

Easy to order what I wanted, very fast shipping with updates, and outstanding exceptional customer service. I had one missing from my order, and they responded back super fast with the missing flavor... See more


4.8

Excellent

TrustScore 5 out of 5

763 reviews

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No recent history of asking for reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(763)

759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service! These drink mixes are delicious and I appreciate that they don't contain stevia, unlike most low-calorie drinks these days. I've had to contact their customer service a couple of times when I forgot to input a coupon code, and they responded quickly and resolved my issues right away. Highly recommend!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

From the amazing customer service

From the amazing customer service, to the absolutely delicious loaded tea flavors, and how great they make me feel, I can say with 100% faith that this is a company worth supporting. I have ordered 6 times now and will continue too. I highly recommend you won't be disappointed.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I love this tea

I love this tea, it gives me energy, and makes it easier for me to drink more water. Also has stopped my sin from drinking the bad energy drinks, and he loves them as well l.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The best drink ever!

I’ve placed about 3 orders already and will definitely be a life long customer! Every flavor I’ve tasted so far has been delicious and every one becomes my new favorite! I buy the caffeine free for the grandkids and they love it and I feel good letting them have it!
The customer service is excellent too!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I had used the wrong address for my shipment. Customer service updated my address & sent out a new shipment to the correct address… no further questions asked. Now that’s customer service!! I’m very happy with them and I promise to spread the word about their products. Thank you!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The first time I ordered I ordered the…

The first time I ordered I ordered the 20 mystery flavors and it was pretty fun being able to check off the flavors I liked. Only 2 were a no go for me. By the time it was time to order again I picked the favors I wanted and to my disappointment when the order came it only had 10 of my 21 packets I ordered! I messaged them and they apologized and made it right immediately! I was very happy with their customer service and impressed by their prompt solution!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the flavors and the clean energy

Love the flavors and the clean energy! No crash like with energy drinks plus no carbonation! I hooked! I can turn one pack into a half gallon drink for me! Not a fan of the berry flavors but that's just me!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful teas

Wonderful teas! The flavors are so good, help with cravings and very refreshing. All natural & no guilt whatsoever!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service has been great from…

Customer service has been great from day 1. The Loaded Tea Shop is making a difference. I suffer from daily migraines. Since I’ve been drinking this delicious tea, I’m better hydrated, getting the caffeine I need and that little something extra that has brought me more migraine-free days!!!
I’m on my 6th order and Fruit Roll Up is my absolute favorite so far.
Just, thank you!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The absolute best loaded teas

The absolute best loaded teas. Have tried other brands and these are far superior! The customer service is outstanding! Such a great variety of flavors too. I can’t recommend these enough!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Loaded WOW!!

The teas I have tried have been incredible service is great.
My fav so far is Miami vice, cupids shuffle.
I love having a variety on hand.

Thank you everyone @ Loaded Tea Shop

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality, taste and excellence

The loaded tea shop has changed our lives. My daughter was born allergic to dyes to the point of seizures! She's never had koolaid or rocket pop ice pops. The loaded tea shop created a drink that is good for her and dye free!! She loves it when I buy a gallon of water and add two packets to share with friends! Im ever so grateful a company came along striving for no dyes and quality products!! Thank you Loaded tea! From our whole family!
P.S Mom and dad only survive because of the caffeinated ones 💜

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The best drink and company!

The flavors are great for sure but what puts The Loaded Tea Shop above anyone else is their customer service and true heart. Each product is not only filled with healthy things and encourages all to drink more water, but they give to children in the form of vitamins for each purchase. I had questions and an order issue and they went above and beyond to make sure things were how they should be. These products I have been drinking every day since my first try and will continue to use them. They taste great, no jitters, no headaches, no crud in them. Give this little company a shot and you will be so happy!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Delicious!

These teas are wonderful and reasonably price! It's nice to have something you can add to water to help you drink enough fluids in a day. I actually get 64oz out of 1 packet because I like it less sweet! What a bonus for me! Being a diabetic, this is important and there is nothing in it that hurts me! So proud it's made in the USA! All the flavors I have tried are delicious. I applaud this Shop and recommend to everyone!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!

I placed my first order with the Loaded Tea Shop and one of my packets was busted open when it arrived. I emailed customer service and they replied within hours and already had my replacement being shipped out—no charge! The customer service is top notch! I tried my first one today—Bahama Mama—and it’s SO good! I’ll be a repeat customer for sure!!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Placed my very first order…

Placed my very first order not realizing they were doing a limited drop the next day. I emailed to combine orders, they sent 3 extra for me. They answered my email incredibly fast as well. Customer service 10/10

3 July 2026
Unprompted review
Rated 5 out of 5 stars

teas are very good :)

Their teas are very good. I was never a coffee person and taking 10 supplements for different vitamins gets tiring after years. This tea has everything. Working all day it’s very hard to eat the right food to get vitamins and surviving off energy drinks is unrealistic and unhealthy with a heavy crash. It takes a lot to impress me and these definitely impress me. I’ve always been a nut with health products, I’m glad these teas check a lot of boxes to make day to day easier. It helps with energy and super flavorful:)

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I was seeing Loaded Tea all over social…

I was seeing Loaded Tea all over social media and it got me curious. The cost was reasonable, especially with discounts that are out there.

My first—- of many!- order arrived quickly and I loved the variety pack. Personally, it’s strong tasting so I only use 1/2 packet per 40oz tumbler. I have enjoyed all of the flavors I’ve tried. Though my absolute favorite was a special edition watermelon. There hasn’t been one that I dislike!

It has been many weeks since I’ve had my last soda. This helped me kick my habit. Loaded tea is so much better for me and I don’t deal with the crashes in the afternoon.

So if you are wondering—- should I try this? Yes! Yes you should!

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Packaging Sucks!

Update: Customer Service promptly responded to my email with a satisfactory resolution. Hopefully future packaging will be better because I like the tea. Original: I like the tea but the packaging sucks. I ordered 24 packets. 10 were shoved in a zip lock bag, 9 in the other, and 5 in the last. The packets in the 2 larger bags are a crumpled up mess. One is leaking as there is powder everywhere. Far too expensive for this type of poor packaging. While I like the taste, not sure I will order again.

2 July 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Jamie,

Thank you so much for updating your review! We're really grateful you gave our Customer Experience Team the opportunity to make things right.

We're also thankful for your feedback about our packaging. We take comments like yours very seriously and have already started an investigation into our packing process. Our goal is for every order to arrive in perfect condition.

It means a lot to hear that you enjoy our Loaded Teas, and we truly appreciate your support. We can't wait for you to enjoy your next order!

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