The Loaded Tea Shop Reviews 183

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its phenomenal taste and quality, often highlighting the delicious and creative flavors that make them want to try more. Many people appreciate the sustained energy boost without jitters or fogginess, and some have even replaced coffee or other energy drinks with these teas. The customer service is frequently described as outstanding, with prompt and kind responses, quick issue resolution, and a willingness to go above and beyond for customer satisfaction. However, some customers also noted issues with their orders, such as missing items, incorrect products, or delayed shipping. A few reviewers expressed dissatisfaction with the taste, finding the flavors too strong or artificial, while others raised concerns about the presence of sucralose and other ingredients.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently praise the amazing taste and... See more

Order

Users describe positive interactions with order. Many customers express satisfaction with the ordering... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the phenomenal taste of the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the fast,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

The product (the loaded teas) taste phenomenal and when a couple of the packets had seams that broke (could have occured in shipping), I reached out to The loaded Tea shop and they immediately sent re... See more

Rated 5 out of 5 stars

I have absolutely loved my experience with The Loaded Tea Shop. The products are very tasty, no sugar, no artificial colors, and very reasonably priced. The Customer Service has been great, and the... See more

Rated 5 out of 5 stars

Today yes baby today years old when this tea taught me a valuable lesson ...why didnt I order sooner...so yes I was miss impatient leaving a email that was answered in 10 mins saying we know your exci... See more


4.6

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was scrolling through tik tok and…

I was scrolling through tik tok and also I scrolled and see it on fb and Instagram so I read a few people saying good things about the different types of drinks but then I wanted to know if it was good for diabetic and I seen a few comments were diabetic people saying it was good for diabetic type 2 I also showed this to my nutritionist and she said yes it would be good because it has no carb, sugar, calories but she did say it does have the caffeine but you should drink earlier in the day and not after 6 so moral to the story it’s my drink along with drinking water by itself this is my second go round of 8 packets when I get to my last I will be ordering different packets on trial bases to see how they taste thank you for making an drink for us who can’t have the sugar or carbs

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Loaded tea has taken over

I just got my order today already made a cuppa tea and oh my God it’s so yummy and it’s healthy. There’s no extra sugar. I’m diabetic it doesn’t make my sugar go up overall just extremely yummy and something other than water. I haven’t been jittery to move over coffee and Red Bull the loaded tea is taking over.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Best purchase ever

Best purchase ever, I love these flavors. I purchased a few and immediately returned to purchase a bundle.
So pleased to have found this product, five stars!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The quick and friendly response was…

The quick and friendly response was above and beyond my expectation. I had a question about my order and I emailed their customer service and I had a response and answer to my question within minutes. Along with the speedy response the email tone was friendly and caring. I will be recommending this company to all my friends and family!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I started drinking loaded tea after I saw what it was made of

I started drinking loaded tea after I saw them on FB. I fell in love with them! I am 68 and when I drink one I feel great and don't even take my nap. I'm a daytime napper lol. Also I am diabetic and they don't raise my sugar. I don't drink soda and water gets boring after a while. With all the delicious flavors this is perfect. I've ordered almost all of them. Customer service is a joy to work with. No problems at all. If you're looking for a boost in energy give loaded tea a try! It helps to keep up with the grandkids!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

It was so easy to order and I loved the…

It was so easy to order and I loved the testimony about all the hard work, Faith, Trust in God that this family has in there business. Our world needs more people this.. I can't wait to receive my order I am Diabetic and it is so hard to find something refreshing that is not full of sugar.
Thank you

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Loaded & Delicious

When I ordered Loaded Tea, I wasn't sure what to expect - but it was amazing!! I just hope I got enough to last until I place my next order!! I contacted customer service because part of my order hadn't arrived - OMGosh, I will order again & again just because of their customer service! They were kind, helpful & so pleasant! With their help, I did find my order - but their willingness to make it right if I couldn't find it, just made my heart happy!!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

What a great Loaded Tea!!!!

Customer Service is Amazing and so quick to respond.

I just wanted to say that I love the flavors so much!
The bad thing is that now my son does as well.
Thanks for making such a great tasting loaded tea
I can't wait to see what other flavors you come up with,
Fruit Rollup is a favorite.

This was my second large order and I will be ordering on a regular basis.
What a great product!!!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The flavors are great

The flavors are great! I don't pick my flavor for the day, i just gram, mix, & go! I don't have the mid afternoon crash. My digestive health has improved. Customer service is spot on! I emailed a question on a Sunday evening and got a response in just a little while

19 April 2026
Unprompted review
Rated 5 out of 5 stars

2 Thumbs Up for A Great Company With A Great Product

I ordered from the Loaded Tea Shop after learning about them on Facebook. I was a bit skeptical at first, but once they arrived and I tried a few flavors, I was hooked!! I've found a few favorite flavors and am always eager to try the next one.

Loaded Tea has replaced coffee for me. I used to have a cup every morning, but I had to add milk and sugar to it, so that I could actually drink it. I was only drinking it for the caffeine, definitely not the taste. Loaded Tea has a better version of caffeine, plus vitamins, which is an added bonus. It also helps keep me hydrated, which coffee does not do.

My experience dealing with the company itself has been wonderful. I can't say enough about their kind Customer Service staff and how helpful they were when my local post office lost my first order.

Try them out for yourself: you won't be disappointed!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

This company takes me back to a time…

This company takes me back to a time where neighbors all knew each other, we had backyard neighborhood Barbecues and in home parties with all our friends!! Customer service is Excellent! The teas are fun and fruity and so refreshing!! Please give them a try, you will be so blessed and happy you did! Amazing people!! Amazing drinks!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The loaded teas are delicious

The loaded teas are delicious. I've stopped drinking coffee altogether. The teaa are a much healthier option and I don't feel jittery at all. I've tasted almost every flavor, Frog Spit is definitely my favorite 😍 All are loaded with refreshing flavors.

Customer service is top notch. Fast response time offering real solutions.

18 April 2026
Unprompted review
Rated 2 out of 5 stars

Mehhhh….they’re okay, but nothing to get excited over

I’ve tried several flavors from The Loaded Tea Shop, and honestly they all had the same issue for me — a very powdery, almost chemical taste. It doesn’t come across like real tea at all, more like a mixed energy drink.

The packets also didn’t go as far as advertised, and a few of mine arrived hard as a rock. To their credit, they did replace them at no extra charge, which I appreciated.

After doing some research, I also found that despite being marketed as “healthy,” these are really just energy drink-style mixes with artificial ingredients, not true health teas.

Overall, it’s not something I’d enjoy as a regular daily drink. At best, it works as an occasional sweet treat if you’re just looking for a flavored energy boost—but it’s not a true tea experience, and not something I’d go out of my way to purchase again.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud! Scamming people. Takes your money and doesn't send your packages and doesn't respond to emails or messages and doesn't give refunds. This company needs to be shutdown.

16 April 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Tammy,

We’re really sorry to hear about your experience, that’s absolutely not the level of service we aim to provide, and we understand how frustrating this must feel.

This is not the experience we want for any of our customers, and we take concerns like this very seriously. We’ve reached out to you directly by email so we can look into your order and work toward a resolution as quickly as possible.

Your experience matters to us, and we’re committed to making this right.

Rated 5 out of 5 stars

Loaded Tea keot coming up in my social…

Loaded Tea keot coming up in my social media feeds and my favorite drink had been discontinued and I hadn't found anything to replace it, until now. The flavors are amazing, the cost is reasonable and with so many different varieties, it'll be impossible to get board with them. The energy boost that comes with it is just icing on the cake.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

I am a new customer, have ordered twice now, because they’re delicious!! The second order, however, was supposed to arrive, and I was getting alerts from my Apple pay that the order was stuck somewhere in Georgia. I emailed Loaded Teas to ask if they had any ideas as to what I could do. They immediately emailed back apologizing, even though this was not their fault, did a reorder for me and gave me a % off my next order!! Amazing right?!! Not only do these teas have great flavor and have replaced my morning coffee, the customer service is top tier!!

18 April 2026
Unprompted review
Rated 1 out of 5 stars

No Thanks!!!! Crappy customer support….Ordered over $60 of loaded tea and when…

Ordered over $60 of loaded tea and when I received them one of the packs had 2 leaking packets in the envelope. Two of them split down the seam on the back and just completely leaked all over the bag. So I took the two empty packets and tossed them and dumped out the blue powder that was at the bottom of the pack. Went to their Facebook page and let them know and they actually said that they wanted a picture of the 2 empty packets and the leaked powder lmao did they really think I was going the hang on to 2 empty packets and the loose powder in the pack long enough to take a picture of it. Normal people toss the packets and powder in the trash. They can clearly see I spent over $60. Instead of just replacing the 2 packets. Now, if I had complained that all of the packets had leaked and I wanted them all replaced then I would understand the reason for being suspicious and wanting a picture of all the leak to packets, but to not replace two, which would’ve set them back six dollars is a little ridiculous.

31 March 2026
Unprompted review

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