THE LEAK DETECTION COMPANY Reviews 

1,307
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth booking process, noting that professional engineers always arrive promptly and handle complex inspections thoroughly. Many individuals deeply appreciate the clear ongoing communication and the comprehensive reports provided shortly after the work is successfully completed by the team. Some reviewers were not happy with the relatively high costs involved for the specialized detection services provided. A few consumers also mentioned that overall prices felt quite expensive given the final outcome or sometimes the lack of a permanent plumbing fix.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff are punctual, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and office workers are consistently... See more

Price

Clients share ambiguous opinions on price, noting that while the service is expensive and sometimes reaches... See more

Response time

People report positive experiences with response time, highlighting incredibly fast communication from both... See more

Booking process

Customers had positive experiences with booking process, highlighting how easy and efficient it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honest... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly plumber. Explained the process thoroughly. Correctly identified asbestos materials during process. Managed to leave us with hot water while we waited for asbestos to be rem... See more


Company details

  1. Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,307)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Nick was prompt and courteous and with…

Nick was prompt and courteous and with his knowledge and specialist equipment was able to detect the leakage problem which was diagnosed and fixed economically. Very satisfied.

27 August 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm pleased that we delivered a good service.

Rated 5 out of 5 stars

Excellent job

Excellent job. This company can`t be faulted from the our initial enquiry with the Sam in the office right through to Anthony who came to find and sort out the leak.

Anthony was professional, polite and explained everything to us. We were worried he would not be able to locate the leak as it wasn't major and you could not see any evidence of it. But he found it, fixed it and tidied up

Highly recommended and excellent customer service.

27 August 2025
Unprompted review
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your kind review. I am particularly glad that you would recommend our service to others.

Rated 5 out of 5 stars

Effective, Friendly and Professional

Its never a good experience having a leak but TLDC responded quickly to investigate a likely leak (spinning roadside meter). The office team were helpful and professional and an engineer (Anthony) was onsite a few days later and quickly found the leak under our driveway using compressed gas. He dug down to find that a T-connector to an outside tap was the cuplrit. He first attempted repairs with the existing T but ultimately replaced it and all has been well. Anthony was professional and friendly and a bonus is that we now know where our mains supply pipe (and weak points are). I wouldn't hesitate to use again.

11 August 2025
Unprompted review
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review. I'm pleased that we made a bad situation better for you.

Rated 5 out of 5 stars

Great service

Great service. Sunny identified the leak and fixed it. Would definitely recommend to others. Many thanks

19 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you. I'm pleased that we could help, and glad that you would recommend our service to others.

Rated 5 out of 5 stars

Sunny was excellent

Sunny was excellent, very thorough and tidy. The report was clear. Would recommend.

14 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we could help, and especially pleased that you would recommend us.

Rated 5 out of 5 stars

We were very impressed with the service…

We were very impressed with the service provided by Simon. At least two plumbers had tried and failed to locate the leak. Simon found it very quickly. He had an impressive array of technology at his disposal.He was very thorough in investigating all potential sources of problems after the first source of the leak was found and identified two further issues. He communicated very well and documented what he had found very clearly.

8 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm pleased that we delivered a good service.

Rated 5 out of 5 stars

Leak detected and fixed

Simon located the underfloor leak and fitted a new section of pipe, all in a reasonable amount of time.
Also pointed out a couple of minor, unrelated plumbing issues, to be dealt with by a regular plumber in due course.
Provided details of a company specialising in reinstatement and liaison with insurance company.

14 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review.

Rated 5 out of 5 stars

Checking for leakage on my property.

Hello

Was very happy with the engineer (Simon) who explained very thing to me.

Regards
Pramila

7 August 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that our engineer Simon delivered a good service and kept you updated during the leak detection process.

Rated 5 out of 5 stars

Very happy with the service we received from LDC.…

Very happy with the service we received from The Leak Detection Co.The engineer was on time and always polite. He fully explained how he was going to try and find the problem,which he did after several different tests.He was very tidy in his work,making sure we were happy with what he was doing.Our own plumber would deal with the leak.He was a credit to the company. We liked him very much.He also likes a cup of tea..Thankyou .

6 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review. Its good to hear our engineer did a good job and kept you informed with his leak detection progress. I hope he didn't drink too much tea!

Rated 5 out of 5 stars

First time and we'll be using again for…

First time and we'll be using again for sure.
Really impressed with the communication, time taken to get on site, together with the subsequent report and recommendations. A* SERVICE.

30 July 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm glad that we delivered a good leak detection service followed up with a good report and recommendations. We know that clear and concise communication is critical.

Rated 5 out of 5 stars

Brilliant Service

Contacted Claire who acted swiftly with excellent follow up.
Jamie fixed our leaking pipe. Brilliant service would highly recommend.

22 July 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you very much for your positive review.

Rated 5 out of 5 stars

Fantastic Engineer who sorted our a long running issue

The knowledge of water systems that our LDC engineer had enabled us to understand our system better, and to then prove to the Water Board that we do not have a leak. Something that we are told every year. However we now have a better understanding of it which is great.

1 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we managed to clarify your reported leakage problem.

Rated 5 out of 5 stars

Friendly engineers who found our…

Friendly engineers who found our problem and were able to provide a temporary solution whilst we look into the next steps

25 July 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we could help find the problem and deliver a temporary fix. I hope you are able to arrange a permanent repair.

Rated 5 out of 5 stars

Great Company

Great. Took time to understand why I had called them out, explained what they would do, kept us updated with what was happening throughout the process. All in a very friendly way.

They clearly laid out the cost involved before any bookings were made so I was aware of the potential price.

Perfect experience all round!

25 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review.

Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided, in order to detect and repair multiple problems related to damp in our kitchen.
Many thanks to Anthony the engineer who visited the site. He was very clear with explaining investigation steps and possible fixes. The information collected by Sam,initial phone contact, also help save time spent at site.

25 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm glad that you were happy with our service, from initial contact and booking, through to the leak detection itself.

Rated 5 out of 5 stars

Very friendly and professional.

What a very pleasant experience. Nick arrived on time, was very polite and friendly, quickly found the leak, fixed it, and that was that. This is a good service.

24 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review.

Rated 5 out of 5 stars

Great customer service

Brenden was friendly, knowledgeable and quickly worked out what was causing our leak.

23 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your kind review.

Rated 5 out of 5 stars

First class - highly recommended

Such a friendly and helpful team from start to finish.

Engineer arrived on time, was really personable and respectful, happily wearing a face mask during the visit to accommodate personal health issues.
Quickly identified the leak and kept us informed throughout as to what he was doing and how he was going to fix the issue. The fix was completed within a few hours and he left everything tidy. Great job.

12 June 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm pleased that you are happy with our service.

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