The best — quite simply the best — French pharmacy in London.!! I’ve been coming here since it opened, and it never disappoints. Each visit brings new discoveries, with thoughtful advice and a... See more
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Absolutely love The French Pharmacy. Been shopping here online for awhile now and never disappointed. French skin care is the best and to be able to access all these amazing products is fantastic. Eve... See more
Company replied
I love The French Pharmacy! It's always fun to go in and find out what is new. The staff are really friendly, helpful & knowledgeable. And there is just about every gorgeous, lovely French Pharma... See more
Company replied
Wow, I ordered the Dermol lotion/wash. I recently had laser in London and my doctor recommended it but I ran out. Not only did I receive my package, but I was also given a few other samples. Sampl... See more
Company replied
Company details
Written by the company
The French Pharmacy offers the best of French skincare and French beauty, carefully chosen and curated by founder Dr Marine Vincent, a French doctor in pharmacy. You can now shop online all your favourite skincare, French beauty and French parapharmacie products in one place just like in Paris.
Contact info
25 abbeville road, SW4 9LA, LONDON, United Kingdom
- 02086751207
- hello@thefrenchpharmacy.co
- www.thefrenchpharmacy.co
4.8
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service and fast postage.
25 January 2024
Reply from The French Pharmacy
Thank you very much Rob for your great review :)
Excellent
Excellent. The customer service was beyond and above my expectations. Very kind and nice to me. Thank you for everything
26 January 2024
Reply from The French Pharmacy
Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)
Great service!
27 December 2023
Reply from The French Pharmacy
Thank you for your lovely review Anupama :)
Reply from The French Pharmacy
Thank you so much for your great review. :)
Very happy with my purchase
Very happy with the speed of the delivery. Beautifully packaged with care, and was super delighted with the generous unexpected free samples. It made me feel valued as a customer. Great price point on my A313 cream. Very satisfied. I’ll be back!
27 December 2023
Reply from The French Pharmacy
Thank you so much Sue. We are delighted that you had a great experience with us.
Great Service
Package arrived on time and I also got 5 free sample products! Will definitely order again :)
27 December 2023
Reply from The French Pharmacy
Thank you so much for your lovely review :)
Good purchase and quick delivery.
24 November 2023
Reply from The French Pharmacy
Thank you so much for your great review :)
Great service and amazing products
27 November 2023
Reply from The French Pharmacy
Dear Amanda, Thank you so much for taking the time to leave a review and thank you for your kind words.
Reply from The French Pharmacy
Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)
Always So helpful and kind
25 November 2023
Reply from The French Pharmacy
Dear Suzanne, Thank you so much for your lovely review :)
Beautiful little pharmacy with the most…
Beautiful little pharmacy with the most gorgoeus products.
24 November 2023
Reply from The French Pharmacy
Good afternoon
Thank you so much for taking the time to leave a review and thank you for your kind words.
I received the wrong item
I received the wrong item , it took a long time to receive the return label.still waiting for the right parcel to come, awful service
24 November 2023
Reply from The French Pharmacy
Dear Nadia
Thank you for this information. We are sorry to read this.
We sincerely apologise for the delay in resolving this. Great news is that this has now been resolved, and we truly hope it has been to your satisfaction. We have also forwarded your feedback to the courier for further investigation due to the return label not being accepted when you first tried to return the item to us.
Please do not hesitate to contact us via email if you need any further assistance.
Thank you for your patience and understanding
We placed an overseas order
We placed an overseas order, they didn’t have exactly what we originally wanted but made nice alternative options. The parcel arrived promptly and no taxes paid at this end
26 October 2023
Reply from The French Pharmacy
Dear Santiago, Your feedback means a lot to us, and we are grateful for your kind words.
We strive to provide the best possible experience for our customers, and we are thrilled to hear that we were able to meet your expectations.
Great communication
Great communication, beautifully packaged. I love the products, and will be ordering a large size of one of the free gifts inside.
27 October 2023
Reply from The French Pharmacy
Thank you so much. We are delighted that you had a great experience with us.
Takes time to get hold of the ordered items
It takes almost 1 week for the items to arrive, eventhough we pay/ chose the 1-2 days fast delivery. It takes around 3 days for them to prepare the items before it was shipped.
26 September 2023
Reply from The French Pharmacy
Hello,
Thank you for this information. We are sorry to read this. Please send us an email with your name and order number so we can investigate this. These details should be sent to : hello@thefrenchpharmacy.co
We will be more than happy to investigate this further and to provide you with a solution.
Best regards,
The French Pharmacy Team
Totally recommend
Super nice pharmacy with lots of French products and very nice staff
26 September 2023
Reply from The French Pharmacy
Thank you so much for taking the time to leave a review and thank you for your kind words.
A very good range of wonderful French…
A very good range of wonderful French products.
25 September 2023
Reply from The French Pharmacy
Thank you so much for your great review :)
My favourite pharmacy in London.
24 September 2023
Reply from The French Pharmacy
Thank you so much for your lovely review :)
Great customer service experience for a…
Great customer service experience for a Frenchman arriving in London without his essential medication. Speed and efficiency! Bravo et surtout Merci 🙏
19 September 2023
Unprompted review
Reply from The French Pharmacy
Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)
I still haven't received my parcel it's…
I still haven't received my parcel it's been almost 3 and a half weeks I'm beginning to think I have been taken for granted I need my parcel or my refund because even your tracking number has been saying we have your package nothing else from that you guys are very bad how can you ask for a review when you know you didn't give me my parcel what must I review really
28 August 2023
Reply from The French Pharmacy
Thank you for this information. We are sorry to read this. Please send us an email with your name and order number so we can investigate this. These details should be sent to : hello@thefrenchpharmacy.co
We have not received any emails or order information regarding this order and will need this to assist you.
We will be more than happy to investigate this further and to provide you with assistance.
Best regards,
The French Pharmacy Team
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