Gorgeous chocolate, so rich and creamy it lasted for two weeks, no way could I eat a lot in one go. Would definitely recommend, the design on the chocolate and the packaging were also superb. 🤩🤩
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Review summary
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Reviews shaping this summary
The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Customer service is excellent and the…
Customer service is excellent and the chocolate is divine. In face, once you have tried this chocolate it may be hard to revert to normal everyday brands! Give The Chocolate Smiths a try if you haven't already.
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for this gorgeous 5★ review! You’ve made our day. 🥰
We’re thrilled you loved both the chocolate and our customer service — our small Geordie team hand-makes everything with a lot of heart, so feedback like this means the world.
Hope we have the pleasure of treating you again soon!
Reply from The Chocolate Smiths
Thank you so much — short, sweet, and absolutely made our day! 🍫💛 We’re thrilled you think our bars are that good — hearing that means the world to us.
Olympus-worthy chocolate
The flavors are inventive and amazing. Lots of communication about orders and they always are polite and responsive to my million questions. The packaging alone is enough to make me swoon, but the Olympus-worthy chocolate is life-altering.
7 October 2025
Reply from The Chocolate Smiths
Wow — what an incredible review! 🥹🍫 “Olympus-worthy chocolate” might just be the greatest compliment we’ve ever received! We’re over the moon that you love the flavours and the packaging, and it’s so lovely to hear you’ve felt well looked after along the way — we never mind a million questions, promise! 💛
Thank you for your kindness and support — it genuinely means the world to our little team.
Amazing and well worth it!
I’ve been waiting to get my hands on The Chocolate Smiths chocolate bars and they did not disappoint. The best flavours and textures I’ve had and the packing is beautiful! I can’t recommend these enough and they definitely taste better after being kept in the fridge as you can really taste all the flavours. I will be ordering again and so will my family after they tasted mine!
7 October 2025
Reply from The Chocolate Smiths
This absolutely made my day — thank you! 🥹🍫 We’re so happy you love what we do, and “fresh & just goddamn amazing” might be our favourite description ever! Hearing that you look forward to our treats means the world to us. 💛
Thank you for being such a wonderful part of our Chocolate Smiths family!
I love this company
I love this company. The items are always so delicious. Fresh & just goddamn amazing!! Love The Chocolate Smiths.
7 October 2025
Reply from The Chocolate Smiths
Ahh this has absolutely made my day — thank you! 🥹🍫 We’re so happy you love our chocolate (and your review gave us the biggest smile!). “Fresh & just goddamn amazing” might be the best feedback we’ve ever had — thank you for saying it so perfectly! 💛
We’re so grateful for your support — it means the world to our little team.
Kindest wishes,
I need more and more and more
I got my little mitts on a peanut whip bizarre bar and what can I say?? Yum didly yum! It was absolutely delish! I can’t get enough of the flavour combinations on offer and if there isn’t a bar in the house I have withdrawl symptoms! Of course I’ll be ordering many more products! Thank you
7 October 2025
Reply from The Chocolate Smiths
Ahh this made me smile from ear to ear — thank you! 🥰🍫 We’re so happy you loved the Peanut Whip Bizarre Bar (yum diddly yum is our new favourite phrase!). That flavour combo’s a proper crowd-pleaser, and I totally get the “withdrawal symptoms” — we feel it too when the snack drawer’s empty! 😅
Thank you so much for your lovely words and continued support — it really means the world to our little team. Can’t wait for you to try even more of our creations soon! 💛
The ultimate choclate bars!
These bars are absolutely some of the best chocolate bars in the entire world, at least from what I’ve tried so far, and that I can say is a lot, the reasons I believe they are so good is the care and passion that goes into making them. The anticipation from getting the notification my order has been dispatched until this incredible box in the photos arrives is indescribable, my recommendation is to become a subscriber, then you will never miss any of the collaborations, every bar I have tried so far is 5 stars and the most recent delivery will give me the chance to tick off all the bars that have been available for the last 6 months, if your reading this get your alarms ready for every Tuesday at midday and Friday at 8pm for the restocks as these bars are popular and you definitely don’t want to miss out. Truly hope this excellent business is still around for decades to come.
7 October 2025
Reply from The Chocolate Smiths
This is such an incredible review — thank you! 🥹🍫 You’ve captured exactly what we pour into every bar: care, passion, and a little bit of theatre from dispatch ping to unboxing (your photos made us beam!).
Huge thanks for shouting out the subscription too — it’s the best way to snag the collabs and tick off the whole lineup. For anyone reading along, our regular restocks are Thursdays at 12:00 pm and Fridays at 8:00 pm (UK time) — set those alarms! ⏰
Your wish for us to be around for decades has us all a bit teary. Thank you for being part of our chocolatey world — we appreciate you more than you know. 💛
Pricey. Worth it!
Ok its expensive but probably the best flavoured chocolate bar Ive had! The supermarket bars never quite hit the mark. This does!
Grasshopper Mocktail Bizarre Bar
7 October 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review — we’re thrilled you enjoyed the Grasshopper Mocktail Bizarre Bar! 💚🍫 It’s one of our favourites too — all that minty, chocolatey goodness just hits differently.
We totally get that our bars are a bit of a treat — each one’s handmade in small batches, packed with high-quality ingredients and a whole lot of love, so hearing that it’s worth it really means the world to us.
First class chocolate
We are Dcypher Beauty, our team have a chocolate smith stash in our office every week!
We have tried EVERYTHING and I mean everything, the quality of the chocolate is SUPERB there really is nothing better on the market (we have tried)
The Geordie is our all
Time favourite (and I’m a mackem so never thought I would write that sentence!) because your caramel is honestly just the best.
From the Easter eggs to the pumpkins, your creativity and attention to detail in packaging to decoration is 10/10
As a small business that makes everything from scratch one bottle at a time we appreciate how much effort and work goes into how you make one bar at a time.
We should do a chocolate x make up collab! 😃
8 November 2025
Unprompted review
Reply from The Chocolate Smiths
This has absolutely made our day — thank you! 🥹🍫
We’re over the moon that you’ve tried everything (the ultimate compliment!) and keep a Chocolate Smiths stash in the office. Hearing that The Geordie is your all-time fave — from a proud Mackem, no less! — has us grinning. Our caramel is a labour of love, so that means the world.
Thank you for the kind words about our packaging and the seasonal pieces too — from eggs to pumpkins, we pour a lot of care into every little detail. And as a fellow small business making things from scratch, your appreciation really hits home.
A chocolate × make-up collab sounds like so much fun! 💄🍫
Honestly some of the best chocolate…
Honestly some of the best chocolate I’ve ever had, can't wait to buy more!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much — that’s such a lovely thing to hear! 🍫✨ We’re thrilled you enjoyed the chocolate (hearing it’s some of the best you’ve ever had honestly makes our day!) and we can’t wait to treat you again soon.
Fabulous
Fabulous company with amazing chocolate. I have loved every product I’ve tried from the chocolate smiths & it has always been amazing!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review! 🥰🍫 We’re over the moon to hear you’ve loved everything you’ve tried — that really does mean so much to us. Knowing our chocolate brings you joy is exactly why we do what we do!
Best chocolate I've ever had!
There are not enough stars to rate this chocolate! It is utterly amazing. I can't explain it. Just go buy some, you will not regret it.
10 October 2025
Reply from The Chocolate Smiths
Ahh this made us smile so much — thank you! 🌟🍫 “There are not enough stars” might just be our favourite review ever! We’re over the moon that you love the chocolate so much, and your words mean the absolute world to our little team.
Thank you for spreading the chocolatey joy — we appreciate you more than you know! 💛
Absolutely amazing
The chocolate pumpkin I ordered looked exactly as I expected and tasted divine. I can only recommend ordering from here, since I don’t know if there is any other shop that comes even close.
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review — we’re so happy you loved your chocolate pumpkin! 🎃🍫 Hearing that it looked exactly as you expected and tasted divine is just the best feedback we could hope for.
It means the world that you’d recommend us — we truly appreciate your support and kind words. 💛
Yum!
Best chocolate ever, great flavours, and wafer thin chocolate with the perfect snap, pure perfection.
10 October 2025
Reply from The Chocolate Smiths
Oh wow — what a lovely review! 🍫✨ We’re so happy you noticed the little details — that perfect snap is something we work really hard to get just right, so your words mean a lot. Thank you for calling it “pure perfection” — that’s about the nicest thing we could ever hear! 💛
The best chocolate
This is by far the best chocolate I have ever tasted! The flavours are incredible and nothing like any other brand.
10 October 2025
Reply from The Chocolate Smiths
Ah, thank you so much — what an amazing compliment! 🥹🍫 We’re over the moon that you think our chocolate is the best you’ve ever tasted. We spend so much time dreaming up flavour combinations that feel a little bit different, so hearing that you love them means the world. 💛
Great products
Great products. I usually gift my purchases from the Chocolatesmiths, I've been lucky enough to get the easter eggs, pinata, pumpkin and bars. Everyone I've given too, now buys there own chocolate. And finally Great customer services.
10 October 2025
Reply from The Chocolate Smiths
This is such a wonderful review — thank you so much! 🥰 We love that you’ve shared our chocolate as gifts (that’s the ultimate compliment!) and it makes us so happy to hear your friends and family have become fans too. 🎁🍫
It means a lot that you mentioned our customer service as well — we genuinely care about every single order, so your words have really made our day.
Wow!!
Wow!!! I was a little worried as I'm from Australia, been following you guys for 5 years now and decided to bite the bullet and give in to finally buy your chocolate (after realising you actually send everything to Australia!) Now, i will never be able to eat Australian chocolate again. And this is no joke, hands down amazing chocolate. Best I've evwr had. So well thought out with the combinations. Just so incredibly delicious. Mind blowing! Thank you so much! So glad to have more on the way!!
29 October 2025
Unprompted review
Reply from The Chocolate Smiths
Oh wow — what an incredible message to receive all the way from Australia! 🇦🇺🍫 We’re so, so happy you finally took the plunge after following us for so long — and hearing that it was worth the wait honestly means the world to our little team.
We put so much love (and a lot of taste testing!) into those flavour combinations, so it’s amazing to know they’ve made such an impression. We’ll keep the deliciousness coming your way — and we’re thrilled to have you as part of our chocolate family down under! 🌏💛
Belated but extremely positive review!!!
I’ve been meaning to do this review for ages!! I fell in love with the chocolate smiths when I ordered a mystery box from them in 2024 and received the marvellous mint chocolate chip ice cream bar (side note: please bring this back, I’ve never tasted anything like it since) anyway, in September I ordered some grasshopper bars for my best friends birthdays, they’re twins! I thought they wouldn’t arrive in time so I emailed and asked if they could get here before the 27th of September. The customer service I received was exceptional. They dispatched my order as soon as humanly possible and upgraded my delivery to 24 hour at no extra cost. A business who cares. My best friends loved the gift!
19 September 2025
Unprompted review
Reply from The Chocolate Smiths
This is such a gorgeous review — thank you! 💚 We’re so happy you discovered us through a mystery box and fell in love with the Marvellous Mint Chocolate Chip Ice Cream bar (noted loud and clear… we’ll feed that request to the kitchen elves! 🍃🍫).
I’m thrilled the Grasshopper bars made it in time for the twins’ birthday — and thank you for the kind words about our customer service. We genuinely care, and it means the world to know it showed.
Please tell your best friends we’re sending belated birthday wishes — and thank you again for choosing us for such a special gift.
I love this chocolate so much
I love this chocolate so much
I am a huge chocolate fan, however this is different it’s gooey, flavoursome, chocolatey deliciousness.
The only problem I have it trying not to finish the whole bar in one sitting. I’ve tried all the flavours and the golden bar is my favourite!
7 October 2025
Reply from The Chocolate Smiths
This review has us grinning ear to ear — thank you! 🥹🍫 We’re so happy you’re loving the gooey, flavoursome, chocolatey deliciousness (our favourite three words!). And yay for the Golden Bar — she’s a star in our lineup. ✨
Totally get the “one sitting” struggle… pro tip: break it into chunks and hide half (from yourself) — or don’t, we won’t judge!
Thank you for trying all the flavours and for the gorgeous support.
Well-stocked
I have so many delicious bars stocked away for whenever the mood strikes. Every flavor is wonderful and unique. High quality. Great service!
7 October 2025
Reply from The Chocolate Smiths
Ah, this is so lovely to read — thank you! 🍫✨ We love that you’ve built up your own little Chocolate Smiths stash (that’s absolutely the right way to do it!). It means so much to hear you’re enjoying the flavours and our service too.
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