The Chocolate Smiths Reviews 1,132

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious taste and unique flavors of the chocolate bars. Many consumers are impressed with the creative and imaginative flavor combinations, as well as the beautiful and well-designed packaging. The ordering process is generally described as easy and efficient, and the customer service is frequently commended for being helpful and professional. However, some people were dissatisfied with the delivery service, noting issues with tracking, delayed arrivals, or damaged items upon receipt. A few reviewers also mentioned that some chocolate bars were overly sweet or lacked the expected flavor intensity, and a small number of customers received products with a short shelf life.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the delicious taste, unique... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional taste and high-quality... See more

Order

People report positive experiences with order. Many consumers express satisfaction with the quality of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise fast and efficient... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box. Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, se... See more

Company replied

Rated 5 out of 5 stars

Absolutley superb local business. Quality of the product, values and ethics and service all second to none. I can’t stop talking about them to everyone I know and I can’t stop ordering! My favourite p... See more

Company replied

Rated 5 out of 5 stars

The whole experience is a delight on the senses. I have been buying their chocolate for years now. I get the same excitement today as the first bar I ever bought when their business exploded. Yes y... See more

Company replied

Rated 5 out of 5 stars

I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more

Company replied


Company details

  1. Food Producer

Written by the company

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

OMG there is no words good enough to…

OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I love The Chocolate Smiths products…

I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and short dated! ☹️

Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Sara from America here

Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

1 April 2026
Unprompted review
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much, Sara! 😊 We’re absolutely delighted you love the chocolate — and it’s lovely to hear you enjoy watching us on TikTok too! 🍫✨

So glad the caramel hit the spot… we’ll take “chef’s kiss” all day long! 😄

Sending lots of chocolatey love your way! 💛🍫

Rated 5 out of 5 stars

Take my money

There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

8 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love everything we make — that really means the world to our team. 🍫✨

Rated 5 out of 5 stars

Amazing chocolate

Amazing chocolate! Helps to be on the newsletter for early access and exclusive

13 May 2025
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the chocolate — and great tip about the newsletter too! 🍫✨

Rated 5 out of 5 stars

Amazing chocolate such good quality

Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

8 March 2026
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Reply from The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the Geordie Bar — and how lovely to hear you’re part of the subscription too! Delighted you like the packaging as well. 🍫✨

Rated 5 out of 5 stars

Teacake Easter Egg

Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

5 April 2026
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Reply from The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you enjoyed the Teacake Egg — that gooey, messy centre is exactly what we love too! So glad it was worth the wait. 🍫🥚✨

Rated 1 out of 5 stars

Still haven’t received anything

Still haven’t received anything

8 March 2026
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Reply from The Chocolate Smiths

Thank you so much for your review 😊

Just to reassure you, your order is a pre-order and is due to be dispatched by 22nd April, as noted on the product page, at checkout and on your order. We’ve also popped an email over with your order details for easy reference.

If there’s anything at all you’re unsure about, please do feel free to get in touch — we’re always happy to help. 🍫

Rated 5 out of 5 stars

Oh my word....

Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box.
Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, seemed to show the bars being larger...or maybe that was just my expectations; but the rest exceeded mine.

As I unwrapped it, it looked like it was going to be a messy eat, as there didn't seem to be any order to break off a small piece; so I ripped at it and it seemed to divide itself perfectly, in caramel perfection.
The taste was unbelievable, I've never had a chocolate bar quite like it (trying not to swear here) but, oh my word, I went into another world for a bit.
They are pricey, so it's an occasional treat for me, but I'll definitely be a returning customer.

8 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re delighted you loved the packaging and that the taste took you to another world — that’s exactly what we hope for. 🍫✨

We really appreciate your honest feedback on the size as well, and we’re so glad the flavour made up for it. It means a lot to hear you’ll be back for another treat.

Rated 5 out of 5 stars

The Black Forest bar is to die for I…

The Black Forest bar is to die for I now order 4 at a time 🤦🏻‍♀️ me and my son love the chocolate from here

4 February 2026
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Reply from The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you and your son love the Black Forest bar — sounds like it’s become a firm favourite! 🍒🍫✨

Rated 3 out of 5 stars

Great chocolate ruined by the long wait and hassle of ordering

The chocolate is really delicious but the overall shopping experience makes me not want to buy again. Having to wait for a specific slot to order and then waiting over two weeks just ruins the experience. If the product sells out every time why not have it in stock before putting it for sale?
I would order regularly if it wasn’t for the wait as the quality is really good.

6 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you for your honest feedback — we really do appreciate it. 😊

We’re so pleased you enjoyed the chocolate itself, but we completely understand how the ordering process and wait times can impact the overall experience. As a small team making everything by hand, we do release in batches, but we know this can be frustrating and it’s something we’re always working to improve. 🍫

Thank you again for taking the time to share your thoughts — it genuinely helps us.

Rated 5 out of 5 stars

The best chocolate!

The best chocolate!! The flavours are amazing and the fillings are just next level.

8 March 2026
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Reply from The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you loved the flavours and fillings — that’s wonderful to hear. 🍫✨

Rated 5 out of 5 stars

Not your run of the mill, Boring chocolate.

The whole experience is a delight on the senses. I have been buying their chocolate for years now. I get the same excitement today as the first bar I ever bought when their business exploded. Yes you are paying more than other brands, but this isn’t a regular bar of boring store bought chocolate. It’s a whole handmade experience and each carefully thought out bar is like a special treat or reward for yourself and is 100% worth the cost. With all their unique flavours and the genius idea of collaboration bars. You simply have to try them.

8 March 2026
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Reply from The Chocolate Smiths

Thank you so much for such a wonderful and loyal review! 😊 We’re absolutely delighted to hear you still get that same excitement — that really means the world to us. So glad you enjoy the whole experience and our collaboration bars too. 🍫✨

Rated 5 out of 5 stars

I promise you it’s worth the order

Incredible chocolate, innovative & addictive textures & flavour combinations & stunning packaging design too.. 10/10 all year long

8 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you love the flavours, textures and packaging — 10/10 all year long means a lot to us! 🍫✨

Rated 5 out of 5 stars

Local company that makes delicious chocolate…

Found a company that's local and makes proper chocolate.. not the stuff in certain bars...which are like eating wax
I have tried the Geordie Bar it was delicious I have 5 others to try yet!If they taste like the 1st bar I'm in for a treat, we'll packaged and 100% taste
Thank you! Steffi and your team 🤩

8 March 2026
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Reply from The Chocolate Smiths

Thank you so much! 😊 We’re so glad you found us and enjoyed the Geordie Bar — sounds like you’ve got some treats ahead! We hope you love the rest just as much. 🍫✨

Rated 5 out of 5 stars

Amazingly tasty chocolate

Amazingly tasty chocolate, great team. Can recommend so hard. The flavours they come up with are really interesting and delicious.

8 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed the chocolate and our flavours — your recommendation means a lot to us! 🍫✨

Rated 5 out of 5 stars

An Enchanting chocolate bar

This is an amazing chocolate bar, well worth the wait.

6 March 2026
The Chocolate Smiths logo

Reply from The Chocolate Smiths

Thank you so much! 😊 We’re delighted you feel it was worth the wait — that means a lot to us. 🍫✨

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