Theater Seat Store Reviews 

I will start by saying that we LOVE our new chairs. The fabric & quality is great, they look very sleek and we are very happy with them. The delivery was the downfall here. It took quite a bit of time to get our chairs and then the wrong color was delivered. I was not a fan of the company that was used to outsource the delivery. The first crew was unprofessional, but the second crew delivering + picking up the chairs was much better. The Hub Group never answered their phones and I always was sent to a voicemail which with our delivery issues, caused quite a bit of frustration. About two months after ordering, we finally have it all resolved.

Cherise Sambel at Theater Seat Store, however, was an outstanding customer service representative throughout this process. She was in constant communication with me via both phone and email making sure that our order was corrected and fixed appropriately. She would also call the transportation company for me and be sure they were helping resolve our return/delivery. Without her, our experience would not have been stellar. Thank you, Cherise, for helping getting this all situated!

Garbage, Didn't last 4 years "leather" start peeling.

Excellent experience. Worked with Drew. Wound up getting exactly what I wanted, installed on time at a good price.

Amazing customer service and answered all of my questions. It is so nice to be able talk to a person and not an ai bot.

high quality, great pricing. love the recliners.

Cherise was awesome. She listened to my concerns and quickly resolved my issue. She really cared about resolving my problem to ensure customer loyalty remains in tact.

Knowledgable, quick and friendly - what more could you ask for? Thank you!

Cherise has been helpful in our issue. When we had our chairs delivered, we received one that had the wrong arm position.
She helped get a translator for the Spanish speaking delivery drivers and put in the new order for the replacement chair.

Courteous and helpful on the phone. Then responded to me quickly via email and provided the instructions that I needed to resolve my issue.

Had an issue with one of the control buttons. With videos suppled by customer service I was able to trouble shoot for them to order and replace the switch.

After a frustrating experience with a battery that I could not make work, to use on a recliner , I finally was connected to Cherise Sambel, who did her best to help me on line to make sure that it was not "operator error", but finally sent me a replacement which immediately worked and solved my issue. Thank you Cherise!

I recently had the pleasure of working with Cherise Sambel, while ordering two theater seat sectionals, and the experience was nothing short of outstanding. From the very beginning, Cherise demonstrated excellent product knowledge and took the time to carefully answer all of my questions. She guided me through the different options, explained the features in detail, and made sure I felt confident in my choices. Her professionalism and friendly attitude turned what could have been a stressful purchase into an enjoyable one.
What truly stood out was Cherise’s dedication to customer satisfaction. She kept me updated throughout the ordering process, ensured that delivery timelines were clear, and followed up periodically. It’s rare these days to find someone who genuinely cares about both the product and the customer’s experience, but Cherise went above and beyond. I couldn’t be happier with the service I received and would highly recommend working with her to anyone shopping for quality furniture.

Cherise was great!

Once she was on the case, she made sure to reach out promptly whenever there was a question so we could resolve it same day.

Thanks!

Cherise went absolutely above and beyond to make sure everything was handled perfectly. She not only listened to exactly what I wanted but also took the extra steps to make sure every detail was done the right way. Her professionalism, attention to detail, and genuine care really stood out. It’s rare to find someone who not only meets expectations but exceeds them in every way. Thanks to Cherise, the entire process was smooth, stress-free, and done exactly the way I envisioned. I couldn’t be happier with the experience and highly recommend her to anyone who wants things done right the first time. Hugs!

Courteous and kind in troubleshooting process. Nice product overall.

Placing my order was easy with the staff in the store. My room wasn’t quite ready as expected, but Cherise stayed in contact with me the whole time.

Carla was responsive and helpful throughout the process of ordering our replacement wand for our seats. The replacement wand arrived in perfect condition and works great.
A pleasant experience all around!

Respectful, responsive, and anticipated my needs. Outstanding customer service from Cherise Sambel.

Edit: I’m amending this review with updates reflecting the current situation.

I ordered a loveseat, which is two matching seats. What they sent me was two different seats: same overall design, but different leather and different electronics. I originally gave a high review because they seemingly took care of it, but it actually resulted in failure.

I waited a month for the replacement seat. What showed up was the exact same seat, so I’m still stuck with a mismatched loveseat, where the left and right aren’t the same. That’s not what I paid for.

I emailed them and said that at this point, I want to arrange for a return and refund. On Monday morning, they told me they’d call in a few minutes; they did not call. On Tuesday morning, they again said they’d call me that day; they did not call. They don’t seem willing to conduct the RMA over email and they clearly not prioritizing making this right, so now I had to dispute the entire transaction on via American Express.

It seems like they’ll happily take your money, but don’t care to follow through with their promises and obligations.

Simply put, I’ve been patient and I’ve given them multiple chances, and yet, I’m still without the thing that I paid for.

Unless Theater Seat Store rectifies this situation before American Express does, then I strongly suggest avoiding this company at all costs. They will sweet talk you, but at the end of the day, they seem to sleep well while ripping people off.

The following is my original review:

I had a weird situation with my order. Cherise has been extremely patient with me, and I’m kind of a pain, so that alone is worth 5 stars.

But wait, there’s more.

She has consistently answered my emails and calls, even going out of her way to make sure to loop me in during business hours when there was a phone and internet outage! She has alleviated all stress and completely rectified the situation with my brand new Octane seats.

It truly has been a pleasure working with Cherise to figure this out, from initial phone call of me not knowing my right from left, all the way to the final resolution of replacing one of my seats, all while putting a smile on my face.

The only remaining issue is that I’m limited to awarding only 5 stars, but 6 is really warranted.

Bravo. I wish everyone cared this much.

Your customer service is outstanding!