Tesla Reviews 

I was scheduled to collect my brand-new Model Y from the Manchester Trafford Centre hub on Friday, May 22nd. On paper, everything was flawless. My finance was fully completed and funded 48 hours prior, and my trade-in paperwork was signed first thing that morning. I adjusted my vehicle insurance and drove 50 miles from Leeds to Manchester to collect the vehicle.

​It was only after I physically arrived on-site that I received a text message from a delivery advisor stating my appointment was cancelled.

​When I spoke to the on-site Delivery Hub Manager, I was told that a widespread system glitch/IT integration failure between Tesla and the DVLA meant they could not process the automated first registration batches that morning. Over 60 customers on-site were left stranded. While technical glitches happen, Tesla’s high-wire policy of waiting until the literal morning of delivery to push DVLA handshakes creates a massive single point of failure for customers.

​Worse still was the lack of support. The on-site team offered zero material compensation or travel solutions, completely disrupting a pre-planned family religious commitment we had scheduled that afternoon. I had to pay out of pocket to refuel my trade-in car (which was left on empty per their trade-in drop-off instructions) and sit in a grueling 3-hour gridlock on the M62 just to get back home to Leeds empty-handed.

​Wasting a customer's time, fuel, and holiday leave because of an unhedged IT failure is completely unacceptable for a company that prides itself on software. If you are collecting from Manchester, do not leave your house until you independently verify your new plate is live on the GOV.UK database, because Tesla’s automated communication will let you drive across the country for absolutely nothing.

Last week we drove our Tesla Model S half way across the country. Our Tesla support specialist was able to get my car connected to my account within 20 minutes of our call. He was so helpful and professional. Very grateful for him. If it were not for him we’d still be stuck on Ohio

The plan was to pick up a new tesla today. There is an issue.
Currently waiting for a call back option after being on hold for 20minutes. sent 2 emails to contacts I have delt with and text message to their messaging stream. I love the car (it'll be our 3rd) but communication is diabolical. Hardest way to spend £50k I have ever experienced

I rarely write negative reviews, but my experience ordering a Tesla has been nothing short of appalling.

From the outset, the delivery date was delayed multiple times. When the vehicle was finally supposedly ready for collection, the finance documents from Tesla Finance never arrived. I chased this well in advance and was repeatedly assured everything was in hand.

Eventually, I was told to contact the finance company directly. I attempted this on three separate occasions, each time being left on hold for over an hour. Multiple emails went unanswered. It was only after escalating the matter by emailing the CEO of Santander that the issue was finally resolved.

Once the finance was approved, Tesla then cancelled my collection date and rearranged it without any consultation. Shortly afterwards, they changed it back again.

Then today — on the very day I was due to collect the car — I received a call informing me that delivery had once again been cancelled for “unknown reasons”, with no indication whatsoever as to when I might actually receive the vehicle.

To make matters worse, all the complaint history and chat correspondence within the Tesla app mysteriously disappeared afterwards.

At this point, it genuinely feels as though complaining simply results in further inconvenience.

Would I recommend Tesla based on this experience? Absolutely not. The customer service has been chaotic, unresponsive, and incredibly frustrating throughout. My advice: steer well clear.

Tesla is a joke powerful company

I am in love with my car even 5 years later BUT the customer service is absolutely horrible. The time I have spent on hold is crazy! And then being hung up on multiple times after waiting and waiting and waiting.
Warning! Tesla credits (you get if you refer someone to buy a tesla) can not be used at the chargers if you travel to the states from Canada. How ridiculous! There is NOTHING in the fine print to say "they cant convert the currency". I had an unexpected $600 charging bill that I thought my credits were covering as it was set as my default payment.
A company like tesla, I expected such better customer service and am so disappointing I would honestly not recommend to even take the chance.
Could you imagine if it was actually an emergency and having to wait an hour to talk to someone, to then only be put on hold again and then hung up on?! No thank you. Totally disappointed.

"Great" experience, thanks

Tesla is not for me, their customer service is inward looking, I.e. they operate to optimise their own processes rather then finding a balance to meet customer needs.
I have always preferred Audi but occasionally trial other vehicles for our second car at home. Unfortunately, so far, nothing has topped Audi customer service and overall vehicle performance.
Won't be returning to Tesla any time soon.

I normally don’t write long reviews, but my experience at this Tesla service center was so unacceptable that it deserves full context.

I brought my brand‑new Tesla (2,000 miles) in on May 9th for two simple concerns:

A slight steering‑wheel vibration at 65–80 mph

A rattle in the driver‑side dash

As a 20‑year drivability mechanic, I know the difference between a balance issue, a bent rim, and a suspension problem. I also worked at a dealership for years, so I understand how service should be handled — and this was the opposite.

Initial Visit
My advisor Marco and the technician Joseph were pleasant enough, though the tech made comments that immediately raised red flags about his diagnostic experience. Still, I trusted the process and even tipped him $20 upfront because I know noise complaints can be tedious.

The loaner I received was filthy inside and out, smelled terrible, and clearly had not been detailed despite being described as “off‑gassing from deodorizer.” I let it go — I just wanted my car fixed.

A One‑Week Wait for a Wheel Balance
My car was kept for an entire week for what should have been a straightforward wheel balance and rattle diagnosis. Then I received a call claiming:

Both right‑side rims were “significantly bent”

The damage was due to a “major impact”

I needed $1,600 worth of rims

And that this was not covered under warranty

This was shocking. My car has no impact marks, no alignment issues, no suspension damage, and has only been driven by me on well‑maintained roads. I know for a fact I never hit anything.

Management Interaction
I asked for a manager and spoke with Joshua, who repeated the same script. No attempt to investigate further, no curiosity, no customer advocacy — just pressure to buy rims.

I requested escalation to the GM or district rep. Joshua told me to “expect a no,” which tells you everything about the culture here.

The next morning, he called back saying exactly that — denied.

I then asked for:

Documentation of who he spoke to

Printouts from the wheel balancer (runout, measurements, specs)

He agreed, but when I arrived later that day, he had nothing prepared. Not a single document. Not even the balancer results. He claimed the tech “saw a wobble” but the machine was “in the green.” So warranty decisions are being made based on someone’s perception rather than actual data.

Unprofessional Behavior
During the conversation, Joshua made comments about “stealerships,” flat rate, and how Tesla “doesn’t do that.” It was smug, dismissive, and completely unprofessional — especially considering I’m a former dealership tech who knows exactly how this should work.

Independent Verification
I immediately went to Discount Tire, a Tesla‑approved shop, and paid out of pocket for a road‑force balance and rim inspection.

Their findings:
✔ Rims are NOT bent
✔ Just out of balance
✔ No structural issues whatsoever

Exactly what I suspected from the start.

Final Thoughts
This entire situation could have been avoided if the service team simply balanced my wheels instead of trying to sell me unnecessary rims. Instead, I was met with:

Misdiagnosis

Zero documentation

Dismissive management

A filthy loaner

Incorrect warranty information

And a complete lack of accountability

I now dread returning to this location and am considering taking all future service to a different Tesla center. I’ve waited 48hrs for the service manager’s supervisor to respond — no reply.

As a new Tesla owner, this experience has genuinely made me regret the purchase. I hope Tesla corporate sees this and addresses the serious issues at this service center.

As a previous owner of 2 Tesla's - I love the product.
Placed an order for Model Y Juniper and the notion of culture and you are the "mere sum of your employees" rings true.

Empty promises, to disputing customer on related topics to escalations to speak with leadership being escalated to the 20 year old mid tenured employee.

I also believe in the notion is something doesn't go smoothly for your customers you have a duty of care make things right to drive loyalty.

Today I can say that after 2 weeks of watching Tesla play the blame game and pointing the finger at finance partners and such like - having had Tesla employees treat customers in anything but a professional manner to making empty promises and debating facts that are incorrect.

You ask for a formal complaints process, the individual says "email me, that is the process" - yeah right, ok so I have an issue with someone you have done I am going to send you an email that you will "forward".. what a joke.

To top all off, this rude arrogance of dealing with people extends to those with a couple of years experience in the workforce these days.

Well for those who are interested in hearing why I will never consider a Tesla product because of the customer journey experience I went through or those internal leaders who perhaps are accountable for customer sentiment, NPS Scores and revenue and are curious to understand why you lost not one customer, but 3 in this family - happy to provide more context.

Marriayh Bashir, a "delivery manager" is certainly part of the reason Telsa loosing a family of customers, and with me going from a Tesla fan to anything but.

This was of course asking for someone tenured and seasoned to speak with (eg head of sales/revenue or head of customer experience etc) not someone handling deliveries and having spent a couple of years in the business with no authority to do anything. Exec? Certainly not.

To quote her directly "everything has going really well throughout the journey and everyone has done everything they can to help".

Guess we have a different definition of what help looks like.

UPDATE: to add insult to injury the staff continue to point the finger at ME the customer and blame the customer journey on me committing to spending more money (upgrading specs) and when asked what they feel made this once Tesla loyalist eventually CANCEL they refuse to answer and simply QUOTE my request to cancel.

Having done a lot of digging around there is email and postal address, apparently for complaints - their external facing SLAs state they'll reply within 3 days. Well, we are already past that...

Listen up Tesla, you've got the kids running the show and your numbers are tanking in the UK market.....maybe try to improve the experience customers have with your BUSINESS (eg its people) not just PRODUCT and things would be different

Wow......never again that's for sure.

I was trying to order a new tesla and the chatbot straight up was trying to gaslight me. I asked a few questions and it said I would need to speak to an agent and was connecting me but then when it came back it was still the chatbot. Some of the answers changed so I referenced the conversation above and it went back and changed the conversation. Then I asked other questions and it said the agent has left the chat, but there was never an Agent there.

I’m done with Tesla. I’ve owned my 2021 (really a 2020) for 2 years.

I’ve needed new steering $5k and a new big battery (covered) Key fobs recently reprogrammed and it’s been towed into Tesla Duluth, GA service station 3x.

Now the car won’t power up and the tow truck company was supposed to be here at 3 it’s almost 4. No truck.

Once fixed, I’ll be putting up for sale. What a pos

i've test drived a tesla and it was a great experience
nothing much to say about that
i also have some friends that have tesla cars and they haven't encountered any problems
great steering, great electronics, smooth ride and acceleration is out of this world

Extremely disappointed with my experience at the Savannah, GA Tesla location. Purchasing a nearly $50,000 vehicle should not require customers to beg for communication, clarity, or basic customer service. After repeated last-minute cancellation threats, hours waiting for responses, being unable to reach anyone by phone, and driving 51 minutes to the showroom during chemotherapy treatments just to confirm whether my appointment still existed, I expected far better from a company representing itself as a premium technology brand.

The most frustrating part is the complete lack of human communication and accountability. Everything is automated texts, delayed responses, and dismissive interactions. Customers deserve consideration for their time, health, and money.

Tesla’s technology may be innovative, but the customer experience at the Savannah location has been exhausting, stressful, and unacceptable. I truly hope Tesla leadership takes customer service as seriously as it takes innovation.

I would honestly give it a zero. But I can't. So I give it a 1

I made the mistake of providing Tesla with my credit card details on 6 May 2024. Two years of unnecessary stress, frustration and blatent fraud have ensued and continue. Save yourself the pain and never allow Tesla anyway near your details.

I made the mistake of believing the Tesla hype when they "opened their supercharger network". After making the in-app payment, I was stranded at a supercharger as it turned out they had neglected to mention less than 1% of the network was open, which you could find out using the map only after payment.

Tesla clearly believe they are exempt from UK law and were frankly spiteful during the initial incident when I missed my child's hospital appointment stranded at their charger, but they did at least state that they would refund the payment. I followed up via their contact form on the same day of purchase.

They never did, and when I discovered later refused. A year later they took a further payment, which after the bank cancelled. The bank couldn't cancel the original payment due to time passed and that Tesla's phone line and contact form are engineered to leave the customer with no record.

Another year has passed and they are still fraudulently stealing money from my account and continue to consider themselves above UK consumer law.

When ordering a new Tesla Y model the customer service agent "Alfred" assured us that the car could be delivered to the nearest town to us which is Twin Falls Idaho. He kept saying "No problem". Well, it is a problem. The car got delivered to Meridian Idaho which is about 2 1/2 to 3 hours from where we live. Tesla would not deliver it to Twin Falls even though we were told it could be.
While we were making arrangements for a friend to drive us to Meridian Idaho, a sales person called and said that they had someone else to sell the car to. What?
I've been trying to get a hold of a live person for days on end now as we want our deposit back. We never got the car. Why would you pay for something that you didn't get?! The hold time to reach a live person is unbelievable! I gave up. I don't have this kind of time to wait on hold.
If Tesla's customer service is this poor, then we aren't going to buy one.
Tesla is very helpful to you when you want to buy a car, but if you need help with something their customer service disappears.

When you buy a 30k vehicle you expect to own it the day you purchase. The fact that I have to wait 5 days for a Tesla Representative to approve the documentation for me to be able own the vehicle is absolutely ridiculous. This is a process that should be 24 hours max. It takes someone 30 seconds to review and authorize.