Tesla Reviews 

Try spending £50,000 to buy a car and Tesla do not appear to want your business. No way to contact anyone when things go wrong. No phone number to ring to get help. No replies to emails, or if you do get one it’s just an AI generated rubbish one that does not help.
My advice is go to a car company that wants your custom!

Don't waste your time.

Ordered my car in 9th Dec 2025, expected to be delivered on 12th Feb. This delivery date was then pushed to March, and then 2nd half of May. I ordered the car with 5 years 0% interest, and a £2k deposit contribution as advertised in the offer.

A few days before collecting the car, my finance was rejected as BlackHorse stated that Tesla delivered the car too late, and BlackHorse cannot offer me the original offer. The best Tesla could do was 5 years at 2.9% and no deposit contribution. I rejected this, and cancelled the order, as this wasn't what I signed up for; Tesla said they'll cancel and just hung up on me - no apology whatsoever.

I had paid £200 + £1800 as a deposit; Tesla said refunds take up to 21 working days. I received my £200 refund within 2 weeks. I had to chase Tesla for my £1800, and they told me that the refund was "paused" in their process and had to be restarted...meaning I have to wait up to 42 working days in total to receive my £1800 refund - I am still waiting for my own money to be returned to me.

If you want to buy a car with good customer service and no stress - this isn't the place to be; this whole transaction has just been poor since I ordered the car.

Terrible customer service worst experience. Made me go to six appointments spent $1200 to have my extended warranty approved even after I had it activated and after all that they said, I will not be eligible for one. Every time I call customer service they hold me 30 minutes on the line checking and drop the call.

was on hold for hours to have a rep tell me call back and pray i get a Spanish speaker rep.. literraly call and pray because no spanish agents

I bought my Model 3 in 2022, and unfortunately my experience with Tesla has been extremely disappointing. During the warranty period, I already had several issues: the front seat had to be repaired, a part on the wheels needed replacement (which I only discovered thanks to the professional who changes my tires every season), and both front lights had condensation and needed to be fixed. These were only some of the problems.

Now, four years later and with no warranty, Tesla gave me a quote of $4,500 to fix a noise and a steering issue. I decided to split the repairs and asked them to fix what they said was the priority. After the service, the car came back worse: the steering wheel does not work properly, the audio system has problems, and the FSD disconnects. When I called again, they told me these new issues were “not related” and that I would have to pay even more to fix them.

They keep saying that “all cars have issues,” but honestly, my experience with Tesla has been terrible. I was initially happy with the car, and even with the small problems during the warranty, I believed I had made a good decision. I even said once that I would never go back to another brand. But now, I am sad to say that I cannot recommend Tesla.

My Toyota Prius was much cheaper, is two years older, has more mileage, and I have never had a single issue with it. The total maintenance cost of my Prius is still lower than what I have paid in just four years for the Tesla — even after considering the difference between electricity and gas.

Do not go for Tesla. The materials feel cheap, the repairs are constant, and it becomes an open faucet draining your money. The car seems designed to generate service costs. On top of that, you wait a long time for appointments, and you never have the guarantee that the issue they identify is the real cause — because there is always something new to fix.

Firstly, I love my Tesla and will never buy another gas powered car.
That being said, I will never buy another Tesla again because of the total lack of customer service. They try to run this entire company with zero live human beings. Trying to get service through the Tesla app is ludicrous.
When you buy a $50,000 car you expect to be able to pick up the phone and speak to a service advisor when you have a problem.

Wolverhampton service centre, ripped off with a fault in the roof, no chip and it happened parked up, put the crack in to chat gp and it confirmed it was not caused by any damage and a stress fracture, the fact I was on my drive with the car and would of seen anything hit it is besides the point, took it to them to look at and they showed the smallest mark that looked like it had been done with the smallest screwdriver in the world, I had a photo of the glass so know it wasn’t there, tried to complain and no one will deal with me,
No ho to complain to either

To Tesla Management / Customer Relations Team,

I am writing to express my extreme disappointment with my recent leasing experience at Tesla, which I would rate 1 star.

On, I placed a $250 non-refundable order deposit and selected a specific vehicle for lease through your website/app. The terms presented were clear at that time.[Date]

However, after proceeding with the application in the Tesla app, I was asked to pay a down payment 3 times higher than what was originally quoted during the initial selection process. This change was not disclosed upfront and only appeared after my $250 deposit was already locked in as non-refundable.

This practice feels deceptive. Customers should not be baited with one payment structure, then forced into a drastically different one after Tesla has secured a non-refundable deposit. The lack of transparency left me with two bad options: accept the inflated down payment or lose my $250.

Issues I experienced:
1. Bait-and-switch pricing: Down payment tripled from the original lease estimate shown before deposit.
2. Non-refundable deposit used as leverage: The $250 fee locked me into a process where Tesla could change terms without consequence.
3. No clear disclosure in app: The final numbers only appeared after multiple steps, making it impossible to make an informed decision upfront.

As a customer, I expect honesty and transparency from a brand like Tesla. This experience has eroded my trust completely. I request a full refund of my $250 deposit due to the material change in lease terms after payment.

I am also filing this complaint with the BBB and my state’s Attorney General’s Office regarding deceptive sales practices.

My order
Model 3
RN128318065
5YJ3E1EA0TF186022

Sincerely,
[Elgendi ]

tried to trade in my 2022 tesla on a 2026. initial appraisal of $17,900 appears to be a bait and switch, because you have to pay the $250 non refundable fee , before you get your actual appraisal. Mine was $4000 less, after powdercoating wheels and buffing the car to look like new. I would imagine keeping everyone's $250 deposit adds up for them.

Overall shocking experience. We ordered our new Tesla in December and have had delay after delay, very bad communication from Tesla directly. It’s been incredible difficult to plan our life, with me being heavily pregnant. I do not recommend anyone to go with Tesla in future, if you are not willing to wait in the dark for a long long time. We have waited 6.5 months so far & it keeps getting pushed back. Mind you we were originally quoted a delivery within 12 weeks.

Absolutely no feed back, ordered a new tesla 3. Arrived before due date and we were out of the country. No help whatsoever on postponing handover , no communication!! Contacted tesla 3 times , received not one phone call, email or text .

Jokers how they think I will accept 8400 euro for my 2019 Jaguar E pace with 75k km is funny do they think the general public are idiots do not I will not be buying from Tesla spain or tesla full stop

This a joker company. I advised people please read reviews before you buy tesla. Don't waste your time. Not about the car about the company customer policy.

Tesla Dealership - 21030 N 19th Ave. Phoenix, AZ 85027
This place has the worst Customer Service I have ever experienced. I placed an order and had to put down over $3,200. When it arrived, it was not the vehicle they showed me. They. suggested I look at another higher-priced. I gave it a couple of days and canceled my order altogether. There is no way to call anyone. If you message them, it goes to an AI that can't do anything. I went into the dealership and canceled my order on 5/16. Noah said I would have my money back in 3 to 5 days. When I did not have my money back by 5/23, I went back to the dealership. Noah said it would get worked out. Someone from the dealership emailed me saying I would get my money soon. This person actually reports to Noah. It is now 5/27, and I have not received my money. I guess I need to make another trip to the dealership today.
FOLLOW UP 5/27: They emailed me today, saying it hasn't been processed yet and that I should wait another 7 days. WTF
FOLLOW UP 5/28: Just another day, and I don’t have my money.

Absolutely shocking levels of customer support/service in the South of France. I have truly never experienced anything like this. Forget communicating with these people, they will NOT answer your emails. I have sent 3 to the same person in the South of France. NO reply- So I wrote to another, NO reply. 1 week later, I get a reply, from the first person/manager, informing she was on holiday. Then after sending her another FOUR emails over 2 months... ZERO response....ZERO. Did she lie about being on holiday? So, I wrote to them at a general email address. Again, NO reply after 3 weeks. Now, I try the Tesla app. 5 messages over 1 week, NO REPLY.

Seriously, Tesla, your car sales are down? Surely you are better than this? This is absolutely ridiculous. Tin pot mentality.

I had a very disappointing experience with Tesla Pre-Owned Sales. Over the course of multiple calls, I was given conflicting information repeatedly regarding pricing, trade-in value, and the purchase process. My vehicle’s trade-in offer seemed to fluctuate downward almost daily, and several representatives pressured me to place a “non-refundable” deposit before providing clear and consistent answers.

What concerned me most was the lack of transparency. It felt like there was constant urgency and pressure tactics instead of straightforward communication. As a customer making a major purchase decision, I expected professionalism, honesty, and consistency.

I love Tesla vehicles, but the pre-owned sales process seriously damaged my trust in the customer experience. I would strongly recommend that buyers carefully review every detail, get everything in writing, and avoid rushing into deposits or agreements without full clarity.

My first use of a Tesla supercharger was yesterday. Shortly after the uneventful charging session the car presented a message: "Paid charging unavailable - Check unpaid balance". First I confirmed with my credit card company that the payment for the charging session was processed - indeed it had gone through. Then I went to the Fairmont Tesla service center where they advised me to delete the offending credit card details and re-enter them. I did delete the offending card and re-entered a new card, I am still locked out of supercharging. I am trying to contact Customer Support and have been on hold for an hour and 45 minutes so far - totally frustrating. Customer support at Tesla is a joke

The rates are good, but their safety score is laughably bad, and their customer service is basically non-existent. The things you get dinged for are absurd, and most of the time incorrect. Even if you contact them about any errors they will never remove it from your score, or even respond. A prime example is that the safety score isn’t supposed to ding you for hard braking at a changing light. Yet, they do every single time, or just about every time. Hard braking for them is oftentimes just normal braking for every single driver on the road. They almost require you to rely solely on regen braking or they ding you. Their excessive speeding rule is an utter disgrace and basically a scam to increase your rates. An example would be if a car stops at a traffic light you have to be driving less than 25 within 100 meters or you get dinged for it. So, you have to crawl up to the light if you don’t want to get penalized, and driving somewhere like Tampa you’re going to cause a wreck driving like that, or get cut off non-stop. It dings you for excessive speeding if a slow car suddenly changes into your lane in front of you because guess what you’re going 50 and they’re driving 30 like idiots. Not your fault, but according to Tesla you’re an unsafe driver. I honestly think they ding you if a car turns left and cross the lanes of traffic and you happen to be within 100M even though they’re just cutting across. FSD will force disengage if you’re wearing a hat at night and that’s a huge ding and premium penalty. You’ll get dinged for driving in a parking garage frequently for turning too sharply so you better go 5 or less making those 90 degree turns while people ride your rear bumper. They won’t fix any of these so you’re stuck with it unless you have proof, and that will only happen if you’re sitting there recording your driving with your phone…I could go on and on with examples. Meanwhile the FSD will follow too closely, brake hard, make sharp turns, do excessive speeding, etc and it’s fine. Even if you drive safer than the FSD you’ll still get nailed for stuff daily. Maybe if you live in some rural area where you can just cruise along with very little traffic your safety score will be 100%, but unless you drive like a 100 year old you’ll be lucky to keep your score above a 91 in populated areas. You definitely have to drive slow enough to safely rely on the regen braking 100% of the time since they would apparently rather have you rear end someone, run someone over, or run a red light than actually use your brake pedal. It’s still cheaper than any other insurance I have seen, but you will get very annoyed with the BS penalties. You will also wonder how good their customer service and communication will be if you have an accident since it is non-existent when challenging any improper safety score dings. I guess run red lights to your hearts content you’re score will stay good and don’t you dare tap your brakes or you’re an unsafe driver. Almost, worth paying a $100 more a month to not get annoyed on an almost daily basis by their joke of a scoring system.