Tesla Reviews 

If there was an option for 0 star or -0 I would choose this.
This is the worse car buying experience I’ve ever had.
I ordered a Tesla model y in March and its end of June still haven’t received the car.
They said 2nd of June for collection then they changed it to a week later and they asked me to reapply the fobance which was approved before.
I did do that then the delivery date and trade on car was problem. I must have Dane 15-20 phone calls and as many messages through the Tesla app.
No one seem to know anything.
I’ve insured this car that I don’t have.
I’m in the middle of cancelling my order and they said they wouldn’t rerun my £200 deposit.
I love the Tesla car but I don’t like buying a car from Tesla company.
I don’t know what to do.

I think buying a Tesla from any other garage maybe a better choice. Or don’t buy Tesla at all. What they are gonna be like after buying it if anything goes wrong?
I don’t trust this company anymore

Tesla is the worst company I have ever had the misfortune of dealing with. I placed an order for a new vehicle in April and was told that it ought to be ready in early June for "delivery".

The app (being the main means of communication) then said that delivery was estimated for September, which went down to late May almost instantly. However, the delivery then kept being pushed out one day at a time for a month. As I was handing back my old car to the finance company on 12 June, it was impossible to plan for the gap without a vehicle, as I had no way of knowing what the actual delivery date would be.

Eventually, I got a message on the app, saying that the vehicle was ready and I just needed to schedule my delivery date.

Any elation from this message soon turned to despair, as I realised that "delivery" meant that the car had to be collected from Southampton docs, which is about a 150 mile round trip and, to make matters worse, unless I could schedule this collection within the next 10 days, I would lose the car and go back on a waiting list for another vehicle).

Given holidays / work commitments, arranging a 150 mile round trip, without a car at such short notice was not possible. Now I have no indication as to when my next window for the "race to the docks" will be to collect a car.

It seems that no-one actually works in Tesla's customer service. You call a number in Maidenhead and wait on the line for hours or you select a call back option and wait in vain for someone to call.

You can chat to an AI bot on the app, that will tell you to email customer service when it gets stuck and no one will reply to your email, or you can waste more hours on the Maidenhead line.

The company is a joke and the reference to delivery is highly misleading. It should be termed "estimated date when your car will be dumped at the nearest UK port to our factory and we set the stopwatch on your 10 day window to get it".

DO NOT BUY A TESLA, DO NOT BELIEVE ANYTHING THE SALES TEAM TELL YOU!

Giving 1 star because i have to. Said they would deliver car, then called to say i had to pick it up and they had to get it out before year end. When I explained im out of the country on holiday during the 5 day window they gave me for pick up at the last minute and would like to pick it up 1 week later when I returned, they would not agree. Made no attempt whatsoever to be even a little flexible and said if I didnt pick it up the car would be reassigned. To boot the customer service rep (Ben) was rude as from start to finish, making sly remarks in the background as I spoke to him. It was clear he couldn't care less - nice job mate. So go ahead and buy a Tesla if you want a decent EV but my God be prepared for a painful process with zero customer care.

Last week we received the delivery of Model 3, It is horrible experience with Tesla sales team.
They are not aware of anything at all, On top of that they keep telling, For everything check in Tesla mobile app.
We also purchased wall charger, the sales person issued the invoice in someone else name, And upon asking to change the name on the invoice, He updated they cannot change the name, It is so frustrating with Tesla team, They are not aware of anything and throwing all the work on the customers thru Tesla app without helping the customers, This is extremely bad way of working, Sooner or later they will realize this big mistakes and sales will stop for them and they suffer major losses and close the company.

I booked a test drive , my Sunday afternoon was for nothing, the car wasn’t there , I tried to called customer service nobody answered after a day I called them they said sorry car wasn’t ready , offered me another far location!
What a mess ! Waste my Sunday . Never again .
Big disappointment I was planning to buy a model Y just wanna see before but failed!

Hi, I received a refund request for £89, but the correct amount should be £1,089. My trade-in vehicle was valued at £3,389 and I paid a £200 deposit (Total £3,589). My finance down payment was only £2,500. This leaves an overpayment of £1,089,Why refund is £89? where is £1000?
RN127950065

Total disappointment!

If this is how you do your job, people will soon stop buying this brand. I wasted two days visiting the service center in Timișoara, then another day in Thessaloniki, and the problem still has not been resolved. The knocking noise from the front suspension is still there.

In Thessaloniki, I heard the most ridiculous statement from the service advisor: that the shock absorbers are “lifetime components” and do not need to be replaced. That is simply unacceptable.

My next car will most likely not be a Tesla because of this kind of attitude. We now have BYD available in Bulgaria with a solid warranty, and I am seriously considering selling my Tesla and switching to BYD solely because of the incompetence I have experienced from your service centers.

I like my Tesla, but after this experience, I would never buy a new Tesla again.

Just bought used Tesla model 3 privately. Cruise control not working they said most likely software. Bring it in and an estimate of £196 was given. And today it jumped up to £2022.47!! For a replacement car computer! And warranty ran out last year. And customer service is terrible, takes hours to chat live as there isn't anyone ever available! Soo frustrating. So definitely at this point I wouldn't recommend Tesla . Should have stuck with my BMW ! Terrible and it's a manufacturing fault! And I need to pay!

Very disappointed. Last week I went to Tesla Longbridge centre for buying a car they said you can get the car tomorrow. I paid the deposit and my finance was accepted last week but it’s more than a week now they changed my delivery date 4th time . Because car is not HPI clear yet . Why they advertise a car that is still on HPI . I face the problem I don’t have a car and they don’t care .

If I could give zero I would, product is fantastic, service is by a million miles worst I’ve ever had the misfortune of dealing with.

Trying to buy a vehicle has been the most painful experience. I've finally gone ahead on the website and spent two hours and their system doesnt recogonize my company address so now i can't order the car. No other way to make an order so i'll have to buy another vehicle because their systems dont work.

Ordered a car and told it was in stock. Paid for the car only to be told in the app that they cannot confirm a delivery date despite the car being in stock. Staff are woke, completely useless, and hide behind laptops and Apps and avoid taking customer criticism. I've called several times to see what's going on and on both occasions I was on hold waiting for an agent for over 30 minutes. The first call the agent blamed the DVLA and the second call the agent said it was a Tesla issue due to the model changes and the DVLA. I've sold my car, nobody can confirm a delivery date and I'm now without transport. I'm going out this weekend to buy an old car as I don't trust this being sorted out anytime soon. I'm also in conversations with my bank about getting my money back but seeing as I paid for it by bank transfer I don't really have a leg to stand on. Order a Tesla and you will probably be misled and end up waiting until Xmas so Buyer beware and maybe I should have bought my second choice "Mercedes".....

Scam- I part exchanged my car with them 3 weeks ago and collected a new car. They still haven’t paid me for my part exchange yet they have since sold it !!!

I referred my daughter to buy Tesla. It has been over 2 months Tesla has been rescheduling deliver more than three times. They kept on messaging that we are having difficulties in finance department. She took three times day off in order to collect the car. Right atvthe last minute they change the delivery date without even bothering phoning us. I would definitely not recommend Tesla due to their poor customer service. Overall the car is great but not worth waiting for that long. I would rather pay APR than not paying.

After owning teslas, safe to say I'll never buy one again. I've received such poor service at Anaheim Hills Service center. I've been working with them on a buy back, and have received the worst communication with a "Sr" service advisor named Steven Sandoval, who doesn't know how to reply to an email or return a call. Terrible experience working with him throughout this buy back process. Biggest mistake was going to that service center.

Only popped in to charge. Greeted by a great friendly professional guy who offered to tyre check and fill screen wash as a complimentary service who also told us about tea & coffee and WC facilities.
Thanks full compliments sorry I didn’t get your name! 10am 9/6/26

Just (8th June 15.11) been to Tesla Hillerød, Denmark, service Departement, requesting for assistance about on lineshopping product.
Your employee was not at all helpful and did not really care about my request, smiling.
Very rude behaviour.

Try spending £50,000 to buy a car and Tesla do not appear to want your business. No way to contact anyone when things go wrong. No phone number to ring to get help. No replies to emails, or if you do get one it’s just an AI generated rubbish one that does not help.
My advice is go to a car company that wants your custom!

Don't waste your time.

Ordered my car in 9th Dec 2025, expected to be delivered on 12th Feb. This delivery date was then pushed to March, and then 2nd half of May. I ordered the car with 5 years 0% interest, and a £2k deposit contribution as advertised in the offer.

A few days before collecting the car, my finance was rejected as BlackHorse stated that Tesla delivered the car too late, and BlackHorse cannot offer me the original offer. The best Tesla could do was 5 years at 2.9% and no deposit contribution. I rejected this, and cancelled the order, as this wasn't what I signed up for; Tesla said they'll cancel and just hung up on me - no apology whatsoever.

I had paid £200 + £1800 as a deposit; Tesla said refunds take up to 21 working days. I received my £200 refund within 2 weeks. I had to chase Tesla for my £1800, and they told me that the refund was "paused" in their process and had to be restarted...meaning I have to wait up to 42 working days in total to receive my £1800 refund - I am still waiting for my own money to be returned to me.

If you want to buy a car with good customer service and no stress - this isn't the place to be; this whole transaction has just been poor since I ordered the car.