The Online application site was good but not perfect. The questions relating to my address and postcode were ambiguous in that both entries were ticked as correct but verifying the full address via... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting to where I wanted to be was not great but once I was able to speak to a person they were helpful but non commital which made the experience not so great. Overall the person was friendly and po... See more
I queried what I thought was not the normal response to an online purchase as I am usually sent a verification confirmation for security but did not get this time. Further I was concerned as immedia... See more
In general, they were very patient. Unfortunately, the person I spoke to gave me some wrong information. This was not a big problem though and it was soon rectified.
Company details
Written by the company
Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.
Personal Loans
Written by the company
- Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.
Contact info
2 South Gyle Crescent, EH12 9FQ, Edinburgh, United Kingdom
- https://www.tescobank.com/help/contact-us/
- www.tescobank.com
Credit Cards
4.3
Excellent
54K reviews
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Brilliant customer service
Brilliant customer service. Very friendly and patient advisors. Overall fantastic experience
15 July 2026
Was very helpful and friendly
15 July 2026
Fraud protection
The gentleman I spoke to was able to assure me it was a fraudulent call
15 July 2026
The lady I spoke to was helpful and…
The lady I spoke to was helpful and kind: she explained everything clearly and politely and put me at ease.
15 July 2026
Back office support team are very…
Back office support team are very helpful and do their best to resolve issues. However, there are situations when there is a disconnect between process knowledge and issues that can arise following a new phone number, as in my case.
15 July 2026
1) being able to fully understand the…
1) being able to fully understand the representative on the phone
2) she was very helpful and patient
3) at no point on the menu when you first call does it say to speak to someone
15 July 2026
Because my loan didn’t get declined I…
Because my loan didn’t get declined I got it and the process couldn’t of been done any better
15 July 2026
Mathew at Tesco credit cards did an expert job in solving my problem.
I had a major problem with my Tesco banking app and so wasn't able to make any payments.It transpired that my ios version was out of date and the only way to deal with the issue was to delete the app.However,getting to this point took some time.However,Mathew in credit cards persisted and helpded me all the way.He managed to guide me through what needed to happen.The result was a good one and i can and have used my card without any issues.Mathew in the credit card team deserves top marks for his patience and customer service and technical skills.Well done Mathew in the credit card team at Tesco.Top man.
15 July 2026
Unprompted review
Call handler was very helpful
Call handler was very helpful - patient, well informed, sympathetic.
13 July 2026
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