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Tesco Bank Reviews 

53,829
•
TrustScore 4.5 out of 5

4.3

Bank
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often noting their patience and clear communication. Many found customer service excellent, appreciating quick responses and the ability to speak with a real person. The overall service is frequently described as efficient and easy, leading to positive outcomes. However, some people mentioned frustrating user journeys, including difficulties with online processes, security questions, or long application procedures. A few others felt unfairly declined for loans or credit cards despite good credit and payment histories. Additionally, some customers reported unexpected charges or deductions they did not approve.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as helpful, professional, and efficient,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpful, knowledgeable, and... See more

Service

Customers consistently note positive experiences with service, often describing it as helpful, professional,... See more

User experience

Users describe positive interactions with user experience, highlighting an easy-to-understand website, simple... See more

Payment

People report ambiguous experiences with payment, with some finding it easy to apply for and having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Online application site was good but not perfect. The questions relating to my address and postcode were ambiguous in that both entries were ticked as correct but verifying the full address via... See more

Rated 4 out of 5 stars

Getting to where I wanted to be was not great but once I was able to speak to a person they were helpful but non commital which made the experience not so great. Overall the person was friendly and po... See more

Rated 4 out of 5 stars

I queried what I thought was not the normal response to an online purchase as I am usually sent a verification confirmation for security but did not get this time. Further I was concerned as immedia... See more

Rated 4 out of 5 stars

In general, they were very patient. Unfortunately, the person I spoke to gave me some wrong information. This was not a big problem though and it was soon rectified.

Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(53,829)

9,540 reviews in the last 12 months

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Rated 4 out of 5 stars

👎🏻 Tried to move my savings account

👎🏻 Tried to move my savings account via the Tesco app to a higher interest rate one. It just opened another account and didn’t move it.

👍🏻 A quick call and the friendly lady quickly sorted it out. Moved it over and closed old account.

Just wish I hadn’t needed to call but sorted quickly.

15 July 2026
Rated 5 out of 5 stars

As a disabled and very vulnerable…

As a disabled and very vulnerable person, it was a huge relief to speak directly to someone at customer Service concerning my Credit card account issue. the advisor was amazing and adapted to my communication and comprehension levels with patience and understanding and solved my issue immediately. Many thanks!

15 July 2026

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