Terravision Reviews 

5,047
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 417 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the reliable, punctual service and comfortable vehicles. Customers regularly praise the friendly and helpful staff members who ensure that every trip remains pleasant and well-organized. Travelers also note that booking tickets online is extremely simple, while prices remain very affordable for regular airport transfers. Some people were dissatisfied with occasional scheduling issues, reporting that some buses sometimes failed to arrive on time or were entirely full. Furthermore, consumers mentioned encountering minor difficulties when trying to locate correct bus stops and experiencing terminal disorganization during peak travel hours.

What people talk about most

Service

Clients share positive opinions on service, highlighting affordable and reliable transfers to the airport.... See more

Staff

Users describe positive interactions with staff, often highlighting the exceptional professionalism,... See more

Location

People report ambiguous experiences with location, noting that while some pickup points are easy to find just... See more

Booking process

Consumers find booking_process to be ambiguous, with highly mixed experiences reported by reviewers. While... See more

Price

Customers consistently note ambiguous experiences with price, highlighting that while many find tickets cheap... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 4 out of 5 stars

Quick efficient service from Roma Termini to Ciampino. Great value for money. Was on time and journey took 40 minutes. Only downside had to load own luggage onto and off coach

Rated 4 out of 5 stars

Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,047)

776 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cesare drove us to our terravision bus…

Cesare drove us to our terravision bus perfectly. He arrived on time and was really kind. It was so early in the morning and to have the chance to take a terrafast service is highly recommended.

1 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Belén,

Thank you for your wonderful feedback!

We are delighted to hear that your dedicated Personal Assistant, Cesare, provided a punctual, professional, and friendly service, helping you reach your Terravision bus smoothly and on time.

We understand how valuable a reliable transfer can be, especially during the early hours of the morning, and we are pleased that TerraFast contributed to making your journey more comfortable and stress-free.

Thank you for recommending our service. We look forward to welcoming you again soon.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

I'm satisfied with Terravision's

I'm satisfied with Terravision's services. I recommend driver Cesare. A safe, professional journey.

1 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Mila,

Thank you for sharing your positive experience!

We are delighted to know that you were satisfied with our service and that your dedicated Personal Assistant, Cesare, provided a safe and professional service. Your recommendation is greatly appreciated and serves as a valuable recognition of the commitment our team puts into delivering a high-quality travel experience.

Thank you for choosing us. We look forward to assisting you again in the future.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

Fantastic new service from Terravision

Fantastic new service from Terravision. We were given the VIP treatment from all the staff we met. Front seats were reserved for us on the coach and when we arrived at Termini station our driver Mario was waiting to take us directly to our accommodation in Trastevere. Absolutely transformed getting to the city and took all the worry out of making connections and buying tickets. I definitely recommend using this service. The best thing is that we already have our return journey booked. Many thanks to Mario our super friendly driver and all at Terravision!

31 May 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Philipp,

Thank you very much for your wonderful feedback!

We are delighted to hear that you enjoyed your TerraFast experience and that our team was able to provide you with a smooth and comfortable journey from start to finish. It is especially pleasing to know that your dedicated Personal Assistant Mario and our staff contributed to making your arrival in Rome stress-free, and that you appreciated the assistance and attention provided along the way.

Thank you for choosing Terravision. We look forward to welcoming you again soon.

Kind regards,
The Terravision Team

Rated 5 out of 5 stars

Terrafast- Amazing service

The Terrafast service was amazing! Caesar arrived early and managed to accommodate us really well considering we had two suitcases. The whole experience was very smooth and very welcoming. Thank you Terravision for introducing Terrafast! X

28 May 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Lucy, thank you so much for your wonderful review!

We are delighted to hear that you enjoyed your TerraFast experience.

Providing a smooth, comfortable, and truly personal welcome is at the heart of the TerraFast service, and we are thrilled that your dedicated Personal Assistant helped make your journey even more enjoyable. We will be very happy to share your kind words with Caesar.

We hope to continue being your trusted travel partner.

Warm regards,
The Terravision Team

Rated 1 out of 5 stars

Denied boarding our booked bus.

We booked a bus from Milan Centrale to malpensa airport when we arrived they had sold more tickets than they had seats and despite book in advance we were told we couldn't get on and had to wait half an hour for the next bus which is completely unacceptable. The guy selling tickets was pretty rude to us and blamed us for not turning up earlier despite being on time for the bus

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Terrafast was super convenient and safe, Cesare arrived earlier and was ready for me at my hotel, I recommend the service 100%

Thank you!

27 May 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Luis,

Thank you very much for your wonderful feedback! We are delighted to hear that you are satisfied with our TerraFast Priority service.
It is especially great to know that Cesare ensured everything was perfectly set up for your arrival, offering a seamless and attentive welcome at your hotel. Our Personal Assistants are committed to making every journey as seamless and welcoming as possible, and we are happy this made a difference to your experience. We will gladly share your kind words with him.

Thank you again for your recommendation! We look forward to welcoming you again soon on Terravision and TerraFast Priority.

Kind regards,
the Terravision Team

Rated 3 out of 5 stars

Next time I'll check with other carriers too.

All good for the first trip (Milan Centrale to Milan Orio Airport), quite punctual. Pretty a mess instead, the second trip (Milan Malpensa) back to Milano centrale.

I opted for the Terravision bus, as it should have been significantly quicker than the Malpensa express. In the end, it was definitely not: a long queue (way longer than competitors') and a lot of misinformation and disorganization: despite having purchased the ticket in advance, arriving 25 minutes before the scheduled departure time, and queuing, I had to wait another 45 minutes before I got on the bus: a first bus left full, but many of us had to wait for an "extra"one not scheduled.

I had purchased that specific time online, and in the end it took me extra wait, with no information provided by the two rude men who were just telling everyone to stay in line, but were no giving information at all. We were not aware of what was going on, what time we would have left or arrived, and why - even if I had purchased the ticket online in advance, they got on the first bus many people who simply arrived at the bench before me but had no ticket. Next time I'll check another carrier, for the same price as their buses were empty.

14 May 2026

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