Easy to find and use the service, with good connectivity and pricing. However, dropping off passengers before reaching Stansted (coming from Liverpool St station) and saying "we hope you can find a wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Grateful that we had pre booked. Made it so easy. Comfortable trip to Liverpool Street Station. Then we caught an Uber to our host destination as we are elderly. Looking after our bodies! Friendly Ube... See more
Company replied
Timetable excellent journey comfortable. On arrival in Stansted I was aware of change to bus for initial part of journey and already had purchased tickets on line with information. The only issue I... See more
Company replied
Fair amount of seating, regular departures (every 15 minutes)- had around 4 stops, it journey time around 50 minutes. Cost around 20-25 pounds. I think can get discountif book about 12 weeks out.
Company details
About Stansted Express
Written by the company
Stansted Express is a fast, direct, and frequent way to travel to Stansted Airport from London.
Our trains depart every 15 minutes during the day and come with free complimentary Wi-Fi. For fast & cheap train travel, choose Stansted Express.
BOOK TICKETS ONLINE AND SAVEOyster cards cannot be used for travel to Stansted Airport
Please do not 'tap in' at the ticket gates with an Oyster card as you will be liable for a £100+ Penalty Fare at Stansted Airport. Buy your ticket online before you travel.
Contact info
London, United Kingdom
- 0345 600 7245
- contactcentre@greateranglia.co.uk
- www.stanstedexpress.com
4.3
Excellent
4K reviews
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We couldn't use our tickets to get in…
On 7th April, everything was perfect. from the airport to Liverpool Station. But, on 10th, we couldn't use our tickets (bought in advance) to get in time to the airport as there was an accident which provoked delays... So we were force to take a taxi (180 pounds) to get there and reach our plane...
10 April 2026
Reply from Stansted Express
We appreciate your feedback. We're sorry your journey to the airport was affected by an incident causing delays, and you had to take a taxi. If you wish to make a formal complaint, please send this through here: https://www.greateranglia.co.uk/contact-us/contact-forms/customer-relations
Ar the return it has a small delay
Ar the return it has a small delay. Anyway, a good experience
31 March 2026
Reply from Stansted Express
Thank you for the feedback.
Very good service
Very good service with clean and on time reliable train.
Very easy booking process
7 April 2026
Reply from Stansted Express
We're happy to hear that you found our service very good, the train clean and reliable, and the booking process easy. Thank you for your positive feedback!
I booked from Liverpool Street which ye…
I booked from Liverpool Street which ye took but failed to inform me there was no trains leaving from Liverpool Street
21 March 2026
Reply from Stansted Express
Hi Lisa, I'm really sorry to hear this. If you wish to make a formal complaint, please send this through here: https://www.greateranglia.co.uk/contact-us/contact-forms/customer-relations
I booked my journey for 28 March
I booked my journey for 28 March, traveling from Liverpool Street to Stansted. I checked the website a few days before traveling and there was no information about disruptions.Luckily I checked the website on the 28th in the morning to discover that the Stansted was closed at Liverpool Street. I had to travel to Tottenham Hale to get on the train to the airport.
28 March 2026
Reply from Stansted Express
We appreciate your feedback. We are sorry that you experienced disruptions on your journey to Stansted Airport and had to travel to Tottenham Hale. We aim to provide timely updates and regret that the information wasn't available sooner.
Reply from Stansted Express
We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our punctuality and comfort.
Reply from Stansted Express
We're happy to hear that you found our services easy to use and clean! We appreciate your positive feedback regarding our frequent trains.
Vastly overpriced
Vastly overpriced. Advertised advance tickets only available 3 to 6 months in advance. What a joke my train to Stansted is more expensive than my flight to Scotland.
12 April 2026
Unprompted review
Reply from Stansted Express
We appreciate your feedback and regret that our advance ticket options and pricing did not meet your expectations.
Fast and frequent service through the…
Fast and frequent service through the English countryside from Stansted Airport to London's Liverpool Street Station - and back.
27 March 2026
Reply from Stansted Express
Thank you for the kind feedback
Reply from Stansted Express
Thank you for the kind feedback.
Reply from Stansted Express
Hi Darrell. We're happy to hear you found our trains clean and punctual. Thank you for taking the time to leave feedback; we really appreciate it!
Reply from Stansted Express
Thank you for the feedback.
Reply from Stansted Express
Hi Eugenia. We're happy to hear that your booking was easy and that you experienced excellent service and punctuality. Thank you for your positive feedback!
Good service.
1 April 2026
Reply from Stansted Express
Hi Javier. Thank you for your positive feedback; we really appreciate it!
Reply from Stansted Express
Hi Martina. We're happy to hear that you found the booking process easy and that your train was clean. Thank you for your positive feedback; we really appreciate it.
The service is amazing and well…
The service is amazing and well communicate with London city.
27 March 2026
Reply from Stansted Express
Hi Jose. We're happy to hear that you found our service amazing! Thank you for your positive feedback; we really appreciate it!
It was fast and fantastic
23 March 2026
Reply from Stansted Express
Hi Kornel. We are happy to hear that you had a fantastic experience on the Stansted Express. Thank you for your positive feedback; we appreciate it.
Good service
Good service, comfortable train
On my date of travelling there was no service till Liverpool street
28 March 2026
Reply from Stansted Express
Thank you for the kind feedback.
Why aren't oyster cards valid for…
Why aren't oyster cards valid for travel to the airport?
It means that Railcard holders have to purchase tickets as contactless doesn't support Railcard discounts.
Shame
4 April 2026
Unprompted review
Reply from Stansted Express
You will need to give our Customer Relations team a call for this on 0345 600 7245 Option 8. Alternatively, you can email on contactcentre@greateranglia.co.uk (Reply time may be slower via email) Thank you.
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