The Telegraph Reviews 

1,066
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were let down by their experience overall. Consumers frequently mention unexpected price increases upon auto-renewal and express deep frustration because they find it extremely difficult to cancel subscriptions online. People also feel trapped by promotional trial offers that automatically convert into expensive annual charges without receiving any advance warning. However, some customers also noted that customer service representatives were very helpful and understanding when resolving complex billing issues. A few reviewers specifically mentioned receiving prompt refunds and efficient assistance over the telephone from dedicated staff. Others still believe the online subscription portal needs to be significantly simplified to avoid wasting time.

What people talk about most

Subscription

People report negative experiences with subscriptions, describing the process as frustrating. Consumers... See more

Cancellation

Reviewers highlight negative aspects of cancellation, describing the process as extremely frustrating and... See more

Price

Users describe negative interactions with price, frequently highlighting a pattern of low introductory offers... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration over unexpected charges and... See more

Customer service

Consumers find customer service to be frustrating and difficult, reporting that the cancellation process is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Beware! When you try to cancel a subscription, they will offer a discounted rate £0.50 for 6m or £2.99 for 6 months, which if you subscribe, you may not receive a confirmation email and will likely... See more

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,066)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware

Beware, 3 month free trail ends 48hours before the deadline. You are not forewarned. They deduct your subscription €19.99. There’s no mention of it anywhere although they say it’s in their Ts&Cs.
Paypal refunded me as they didn’t respond in time to my appeal. Avoid or cancel well before deadline.
Underhanded and sly.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Infuriatingly Unreliable!

I am sick to death with their 'clickbait' reporting which appears regularly in my newsfeed. Their headlines are terribly misleading and the accompanying articles, distorted and unsubstantiated...Consequently, 'The Telegraph' epitomises 'post truth' news reporting and so in my opinion, should be avoided at all costs!

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for the digital 1 month…

I signed up for the digital 1 month free trial on 11th March which states 1 month free, then 2 months for £1, then £14.99 per month unless cancelled.
Since I didn't know at this stage if I would want to continue the subscription, I went into my account to turn off the autorenew since I should be able to decide myself after any trial period if I want to continue after trying the product at the deal advertised. After all, this is the nature of a "trial". I would not have signed up at all if I had thought I could not cancel and was locked into a monthly payment regardless - but what I read before signing up assured me that I could cancel, so I went ahead. However, I was first very frustrated to find I needed to call a customer service agent to cancel the autorenew (always a sneaky sales tactic in my view) then when I confirmed whether I would still have access for the months I had signed up for and was told I would - backed up in the terms and conditions I'd read - I actually then had my access stopped the same day, and now I cannot get a trial as apparently I have used this up - over the 2 hours I had it. An email to customer services has gone completely unanswered. If this is how they run their business i'm not sure I would trust their journalism. I was genuinely looking to sign up for a yearly subscription after the trial but will now think twice.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Two bit, shoddy organisation

The Telegraph admitted that they are at fault. This has taken three weeks, ‘phone calls and emails.
They assured me that my refund would be issued and here I am still waiting for it!
The Telegraph has gone from a prestigious organisation to a two bit, shoddy enterprise that just doesn’t consider it customers. Read the Times, it’s a far superior read anyway!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

This newspaper is running an anti…

This newspaper is running an anti electric vehicle campaign. Their last ridiculous article was that EVs are *so* heavy they can crash motorway barriers! I assume all this misinformation is funded by the fossil fuel industry.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ACCEPT ANY TRIALS

Signed up to a free trial and months later get charged £15. Tried to get the funds back as they admitted they do not send any reminders. You have to cancel at the start of your free trial otherwise they take the money regardless and you're not entitled to a refund.

Very scummy tactic to get money. Many other companies offer a free trial and spell out that they will remind you a few times before money is actually taken and even if taken, you still have a grace period to get it refunded.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I was a subscriber for a few years but…

I was a subscriber for a few years but am so glad I dumped it even though it’s almost free with the discounts they offer you to stay which says everything about how they want to push their anti Russian and pro war propaganda on you. Most other articles are for wealthy boomers protecting their pensions. Not really right wing anymore…. Just pro war mostly

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Always pushing hate and lies

Always pushing hate and lies. Very right wing bias. Aka the Torygraph for its relentless bs content. Fox News in a Top hat. Snobby arrogant and often wrong.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

The Telegraph tells the truth .

The Telegraph tells the truth so all the isis flag waving terrorist fiddlers do not bother reading this paper or if you are a liberal tree hugging avocado nut maybe stay at home with your benefits money and vote ed davy by post . If you work hard and attempt to prosper buy the Telegraph

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I used to like the quality economic and…

I used to like the quality economic and business commentary in the Telegraph and was a long time reader. However it appears to have become dogmatic and idealogically aligned to a rather extreme right wing view of the world. This has tainted what should be objective commentary. If you have ultra right wing views that you need re-enforcing this maybe for you.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Telegraph always publishes racist…

Telegraph always publishes racist specifically anti Muslim racist articles. As a young British Muslim every time I read its contents it hurts me, I feel I am not wanted I donnot belong, its very painful. The worst part is they are never accurate , truth is always twisted for racist agendas. It's poor journalism overall.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Review of The Telegraph Online Experience

I recently accessed an article from The Telegraph via the Google feed, which prompted me to provide my email address to read it for free. However, after submitting my information, I was disappointed to find I was then directed to sign up for a paid service instead of gaining the promised access. This approach felt misleading, as it seemed more like a tactic to collect personal information without delivering on the initial offer. Overall, a very disappointing experience. I invite The Telegraph to comment on this matter.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Subscription renewal

Was going to cancel subs only due to increased (but not unexpected) subs increase.
Rang DT subs team today and renegoated a fair price and I accepted. No hard sell and agent was very professional as expected.

Don't know why others say they can't cancel subs - yes you can by phone. No business wants to lose paying customers and want you to stay and have a conversation. You can always say "no thanks" and cancel.
If you want quality jouralism, you have to pay - it's that simple. If you don't - then cancel it's that simple.

27 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look