Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with dai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.9
Poor
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Disaster from start to finish
Disaster from start to finish. Flowers were never delivered despite days of conversations and false promises.
Never ever use this company. Total scam
4 March 2026
Unprompted review
Reply from Teleflora
Hello Grainne,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. Based on the information provided, we’re unable to assist further through this channel, but we're committed to working toward a resolution.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Warm Regards,
Erika P.
Teleflora
Never use this company service
I ordered flowers for my wife in advance, and they didn't deliver. They didn't even warn me they couldn't deliver. I called myself and asked why they were late, and they canceled at the last minute. Don't order from this company. They're not serious and don't know how to work with customers!
8 March 2026
Unprompted review
Reply from Teleflora
Hello Bakyt,
Thank you for sharing what happened. I’m very sorry for the frustration and disappointment this caused. Your order should have been delivered as expected, and you should have been notified immediately if there were any issues. We understand how upsetting it is to plan something special in advance and have it fall through without warning.
A full refund has been issued for your order, and it typically takes 2–10 business days for the funds to appear back on your card, depending on your bank’s processing times.
We truly apologize for the inconvenience and the lack of communication you experienced. If there’s anything more, we can assist you with, please contact us directly at 1-800-822-9547.
Thanks,
Ratonya H.
Teleflora
If I could rate this a zero I would
If I could rate this a zero I would. I order a bouquet each year for my mom being cancer free so it is a very significant day for all of us. I decided to use teleflora this year and in previous years my mom would just gush over her arrangements. They were not teleflora. But I saw one with her favorite color so I went this direction. When I say it looks like someone went into a field and picked random flowers and just overstuffed them into a random vase. I am not exaggerating. I wish I could attach pictures of what I ordered versus what she got. I immediately called to and said I have pictures. And that they needed to send what I ordered to my mom. They said they can’t do that. I let them know I did NOT get what I paid for. They said the best they could do was a 26.00 refund and a 25.00 credit. I paid 104.74. I have sent my mom flowers from all over the world, wherever I have been stationed and these were flowers my toddlers could have gathered from a field. Buyer BEWARE. Save your money. Shop local
order #2243657258
2 February 2026
Unprompted review
Reply from Teleflora
Hello Shia,
Thank you for sharing your experience with us. I’m truly sorry for the disappointment this caused, especially given how meaningful this annual celebration is for you and your mom. With the information provided, we’re unable to assist further through this channel, but we absolutely want the opportunity to work toward a resolution. Please contact us directly at 1‑800‑822‑9547 so we can review the situation and help make this right.
The issues you described — receiving an arrangement that looked nothing like what you ordered, being offered a minimal refund, and not receiving the quality you rightfully expected for such a special occasion — are completely understandable reasons for your frustration. This is not the experience we want any customer to have.
We sincerely apologize for the disappointment, especially on a day that holds so much significance for your family. Please give us a call so we can address this directly.
Thanks,
Ratonya H.
Teleflora
Poor quality, more leaves than flowers. Dead in 4 days.
Very disappointed with bouquets. 2 Teleflora deliveries in 3 months. Both poor quality, more leaves than flowers. Iris in arrangement last Tuesday were dead in 4 days. Both appeared to be a bunch randomly cut from someone's garden, not a florist arrangement. Do not order from this company.
7 March 2026
Unprompted review
Reply from Teleflora
Hello Ruth,
Thank you for sharing your experience with us. I’m very sorry to hear about the disappointment with your recent bouquets. With the information provided, we’re unable to assist further through this channel, but we do want the opportunity to make this right. Please contact us directly at 1‑800‑822‑9547 so we can review the details and work toward a resolution.
The quality concerns you described — poor arrangement, lack of fresh blooms, and flowers not lasting as expected — are absolutely not the experience we want for our customers. We understand how frustrating this must have been, especially after it has happened more than once.
We sincerely apologize for the inconvenience and for not meeting your expectations. Please give us a call so we can address this directly.
Thanks,
Ratonya H.
Teleflora
Do not use. Call direct to a florist or use another service. This company is a full of crap
This company is a lie, the service is horrible, and I wish I read reviews. I didn't do my due diligence. So here goes, I ordered a bouquet to be delivered before 1pm on the 7th for a Funeral. The order was placed on the 5th and they company decided to tell me they can't meet the requirement and just optioned me the next day. I ask if the didn't deliver on the 8th, I got a response I wasn't expecting. "Edit" They just emailed me saying it won't be delivered until the 9th which is when she will be buried. I just called back, they are the worst. Canceled and requested my refund. Also they said on the 6th that the flower shop was good to go. If there was a issue, it should have been addressed then. Yet they wait till the day of to provide poor service. I wouldn't recommend them at all and the customer service is horrible.
6 March 2026
Unprompted review
Reply from Teleflora
Hello R B,
Thank you for taking the time to share your experience. I’m very sorry for the frustration and disappointment this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to resolve this for you. Please contact us directly at 1‑800‑822‑9547 so we can review your order and work toward a resolution.
The issues you described — the missed delivery time for such an important occasion, the lack of timely communication, and the changes to your delivery date — are completely understandable reasons for your frustration. This is not the experience we want any customer to have, especially during such a sensitive time.
Thanks,
Ratonya H.
Teleflora
So far so good
So far so good, have not heard about the delivery piece yet.
6 March 2026
Unprompted review
Messed up day and order
I placed an order for the same day delivery of a tropical flowers arrangement and they not only delivered on the day of the birthday but they also made a bouquet of roses and dandelions.
Embarrassing experience and I will never order from them again or advise any of my friends
4 March 2026
Unprompted review
Reply from Teleflora
Hello Maryna,
Thank you for reaching out and sharing what happened. I’m very sorry for the disappointment and inconvenience you experienced with your order. This is not the level of service or quality we want any customer to receive.
We understand how frustrating it must have been to place a same‑day order for a tropical arrangement and instead receive something completely different — and on the wrong day. This should never happen, and we sincerely apologize for the embarrassment it caused.
A full refund has been processed for your order. Please allow 2-10 business days for you to see this back on your card.
If there’s anything more, we can assist you with, please call us directly at 1-800-822-9547. We truly appreciate your feedback and the chance to make this right.
Thanks,
Ratonya H.
Teleflora
I wish I'd googled other reviews.
I wish I'd read other reviews. Two things happened:
1. The flowers were delivered on the WRONG date. The person was out of town, who knows how long they sat there. And they were intended to be delivered on the date of a specific memory (a childs passing) and they came a week early. Like not a day early A WEEK early.
2. They also substituted ALL the flower types AND the vase. All the things I picked this bouquet specifically for. And they mention nothing about the possibility of substitutions until AFTER you've paid and placed the order in the confirmation email. I ordered specifically for a type of flower that was the child's birth flower.
I also never got confirmation that it was delivered. Or any email confirming I was okay with any floral changes. The only way I found out was when they sent a picture and thanked me. In which I was like okay did someone else send flowers cause these look nothing like what I ordered.
Incredibly disappointed and sad. and a 25% refund is not nearly enough to make me even consider using them again or recommending to others.
3 March 2026
Unprompted review
Reply from Teleflora
Hello Wendilyngirl,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution.
The issues you described — from the delivery being made an entire week early, to the substitutions of the flowers and vase, and the lack of delivery confirmation — are understandably upsetting, especially given the importance and meaning behind your order. This is not the experience we want for any of our customers.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and sadness this caused, and we appreciate the chance to address your concerns directly.
Thanks,
Ratonya H.
Teleflora
Hands down the worst flower delivery…
Hands down the worst flower delivery place online - flowers delivered are about 50% ish of the pictures - order somewhere else.
3 March 2026
Unprompted review
Reply from Teleflora
Hello Chad, I’m very sorry to hear about your experience, and I completely understand how disappointing it must have been to receive an arrangement that didn’t resemble what you ordered. This is not the level of quality we want for our customers. I’ve increased your refund to 50%. We truly apologize that this arrangement fell short of your expectations. If you need any further assistance, please contact us at 800‑822‑9547. We’re here to help. Kind regards, Brenda H Teleflora
Greenery not flowers
The arrangement was less than desirable. It came in a horrible looking vase and was filled with horrible greenery than flowers. Would not recommend the shop. I was disappointed!
27 February 2026
Unprompted review
Reply from Teleflora
Hello Tonie MD,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We’d like to look into this further and make it right for you. However, we’re unable to locate your order based on the information provided in your post. Please reach out to us so we can assist you directly at 1-800-493-5610.
Best Regards,
Erika P.
Teleflora
DID NOT RECEIVE THE SELECTION I…
DID NOT RECEIVE THE SELECTION I ORDERED. ALSO, THERE WAS ONLY ONE BALLOON (I ORDERED 2) THAT LOST AIR ALMOST IMMEDIATELY. I GAVE A SECOND STAR BECAUSE ALBEIT THE FLOWERS WERE VERY NICE, IT WAS NOT WHAT I ORDERED. ALSO, THERE WAS NO CHOICE ON THE BRAND OF CHOCOLATES. WHEN I SPEND THIS MUCH MONEY, I WOULD LIKE IT CORRECT.
24 February 2026
Unprompted review
Reply from Teleflora
Hello Marie,
I’m very sorry to hear about your experience — I completely understand how upsetting and disappointing it must have been to receive something that didn’t match what you expected. That’s never the experience we want for any of our customers.
I’ve looked into this, but unfortunately, I’m unable to locate an order under the information provided. To make sure we can take care of this for you as quickly as possible, please contact our Customer Service team at (800) 822-9547. They’ll be able to pull up your order and assist you right away.
Once we have the correct order details, we will be happy to process a full refund for you.
I also want to clarify that the chocolate brand is not known ahead of time, as each florist carries their own local brand. While the brand may vary, the items should always reflect the quality and value you paid for, and I’m truly sorry that didn’t happen here.
Thank you for bringing this to our attention. We genuinely appreciate the chance to make things right. If there’s anything more you need, please don’t hesitate to reach out.
Thank you,
Jeannette B.
Teleflora
THE MOST WORSE ENTIRE PLACE EVER TO…
THE MOST WORSE ENTIRE PLACE EVER TO ORDER ANYTHING FROM! SOOO SAD!!! 😡😡 after two tries nothing was even close to what I paid for in ordered what was sent was cheap a fourth of the size and nothing at all that was even in included!!! VERY VERY DISAPPOINTED
25 February 2026
Unprompted review
Reply from Teleflora
Hello Lisa,
My sincere apologies for the negative experience with our services. That is definitely not the Teleflora experience we want for our customers. Please call Customer Service at (800) 822-9547 for further assistance; we cannot locate your order with the information in your post.
Best Regards,
Jeannette B.
Teleflora
I used the Teleflora website based on…A surprise...Teleflora cancelled without notice!
I used the Teleflora website based on my Union Plus benefit for the discount and the beauty of it, and thought it would be a good way to surprise a friend celebrating her birthday. I asked her to stay home once I placed the order for flowers on Teleflora. I placed the order with an order number at 7:30 AM, and to my dismay, the order was supposed to be delivered by 11-Noon. I reached out to my friend at 1 PM to ask if she had received her surprise flowers, and she replied no.
Ten minutes later, after rechecking the order, I found out it was cancelled. I immediately called the customer service line of Teleflora, and the guy said, "Yes, it's cancelled." The third party cancelled your order. I don't know why; there's nothing that we can do. Try another florist company, and that was that, no compensation, no NOTHING. I want to tell Union Plus to select another Floral service because Teleflora does not provide good customer service by reaching out to the customer if there is an issue. Yes, I want a much better floral service.
25 February 2026
Unprompted review
Reply from Teleflora
Hello Shereice,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We’d like to look into this further and make it right for you. However, we’re unable to locate your order based on the information provided in your post. Please reach out to us so we can assist you directly at 1-800-493-5610.
Best Regards,
Ratonya H.
Teleflora
I made my order for my Dad’s 82…
I made my order for my Dad’s 82 birthday. I ordered a bird of paradise plant, molar balloons and a box of candy. Some stupidly plant and flower arrangements. Regular balloons and they were not even filled with helium. I want my Dad to be able to plant his Bird of Paradise in a planter and enjoy it for the rest of his life. Thanks for nothing and we were late to deliver. By 2 days!!!!!!
26 February 2026
Unprompted review
Reply from Teleflora
Hello Jannie,
Thank you for reaching out, and I’m truly sorry for the experience you and your father had with this order—especially given that it was meant to celebrate his 82nd birthday. This should have been a special and joyful moment, and we regret that we fell short in both the quality of the items delivered and the timing of the delivery.
To make this right, a full refund has been issued for your order. In addition, we’ve sent you a 50% discount for a future purchase, valid anytime within the next 6 months.
Thank you again for bringing this to our attention, and please don’t hesitate to reach out to us directly if you have any further questions.
Warm regards,
Ratonya
Not What I Ordered
I ordered a special orchid from this shop because I was looking for something unique. While I understood substitutions might be necessary, what I received was completely different from what was advertised. Instead of a comparable alternative, they sent two very common orchids — the exact variety I was trying to avoid.
The substitution did not match the style, rarity, or overall value of the original listing. It felt like there was little effort made to provide something similar in quality or presentation.
Unfortunately, this was a disappointing experience, and I would not order from them again unless substitution standards are clearly improved.
24 February 2026
Unprompted review
Reply from Teleflora
Hello Joyce,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive a substitution that didn’t meet your expectations.
We’d like to look into this further and make it right for you. However, we’re unable to locate your order based on the information provided in your post. Please reach out to us so we can assist you directly:
Call: (800) 822‑9547
Email: operationsupport@teleflora.com
Our team will be happy to help resolve this for you.
Best Regards,
Jeannette B.
Teleflora
Apparently I should have read reviews…
Apparently I should have read reviews before using this service 🙄.
I have received the exact same experience sadly.
Charged immediately, but then oops can't complete.
Said I'd receive a full refund....withe
The wrong amount listed in the E-mail.
Replied another oops, I guess.
Now we have to wait 10 days for a refund it took you minutes to remove from my account.
Worst customer service EVER.
23 February 2026
Unprompted review
Reply from Teleflora
Hello Shari,
Thank you for reaching out, and I’m truly sorry for the frustrating experience you’ve had. I completely understand how upsetting it is to be charged right away, only to have your order unable to be completed. That’s not the experience we want for you—or for any of our customers.
Regarding the refund and the incorrect amount in the email, I can imagine how that added even more frustration. While I’m unable to pull up your order details from my side at the moment, I absolutely want to make sure this gets corrected for you. Please call Customer Service at (800) 822-9547 or email us at operationsupport@teleflora.com with your order number and email address used to place your order.
I completely understand how frustrating the wait can be. Once a refund is issued, your card provider may take 2–10 business days to post it back to your account, and unfortunately that part is outside of our control.
Best Regards,
Jeannette B.
Teleflora
I went on this website to order a plant…
I went on this website to order a plant as a gift. I entered the zip code and delivery address with no issues, and it clearly showed next-day delivery was available. They even displayed options that could arrive the very next day.
Late the following day, I received a message saying they couldn’t ship it as promised but could deliver it two days later instead. I agreed to that change. Then today, around mid-day, I was told they couldn’t even find a florist to fulfill the order.
Shouldn’t availability be confirmed before accepting an order and charging a customer’s card? Even better, before promising next-day delivery in the first place? Now I’m being told it will take 10 business days to process a refund.
What a joke of a company. I honestly don’t understand how they stay in business
23 February 2026
Unprompted review
Reply from Teleflora
Hello Misty,
Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment this caused — especially since this was meant to be a gift and time was clearly important.
You’re absolutely right to expect that delivery availability is confirmed before an order is accepted and charged. While our system checks serviceability based on zip code and real-time partner availability, there are rare situations where a local florist becomes unavailable after the order is placed. In your case, we were unfortunately unable to secure a florist to fulfill the arrangement within the promised timeframe, and we completely understand how upsetting that is — particularly after first being told next-day delivery was possible.
We sincerely apologize for the inconvenience and the breakdown in communication. Your feedback is being shared with our operations team so we can improve how availability is confirmed and communicated in real time.
Again, please accept our sincere apologies.
Kind regards,
Lauran
Teleflora
Ordered 3 days prior to delivery…
Ordered 3 days prior to delivery funeral flowers, on the day of delivery they text me and tell me they cannot deliver until two days after the funeral! customer service could hardly speak English when telling me they couldn't find a florist in Liverpool! I know there are thousands of florists, absolutely disgusting service DO NOT USE THEM, EVER I then scrambled and got next day delivery from flowershopsnetwork.com no problem, thank God. I cannot tell you how mad it made me the absolute incompetence of this so called company, they are an absolute joke who just don't care now I have to wait 10 days for my refund! insanity
23 February 2026
Unprompted review
Reply from Teleflora
Hello Steven,
We are truly sorry for the distress and frustration caused by your experience. We fully understand how important funeral flowers are, and we sincerely apologise that we were unable to fulfil your order in time for such a significant and sensitive occasion.
Unfortunately, despite placing the order three days in advance, we were unable to secure a local florist in Liverpool who could guarantee delivery within the required timeframe. We recognize how disappointing and upsetting this must have been, particularly given the circumstances, and we are very sorry for the additional stress this caused you.
We also apologise if our customer service communication did not meet expectations. This is certainly not the standard we aim to provide, and your feedback has been shared internally for review.
We have issued a 50% future discount as a gesture of goodwill, and your full refund is being processed. While refunds can take up to 10 business days depending on your bank, we are monitoring this to ensure it is completed as quickly as possible.
We genuinely regret that we let you down on this occasion and understand your disappointment. Thank you for bringing this to our attention.
Kind regards,
Lauran
Teleflora
Incompetent idiots
They completely missed the delivery date. Granted, there was some inclement weather that day but not until much later in the day. They had PLENTY of time to deliver the single bouquet to my aunt for her birthday. Instead the day came and went, and no flowers. I contacted them the next day to ask how soon my aunt could receive her BIRTHDAY GIFT, and instead of reading the email and providing an updated ETA, they cancelled my order. I will be telling any and everybody who will listen to avoid these scam artists.
22 February 2026
Unprompted review
Reply from Teleflora
Hello Imani,
We sincerely apologize for missing the delivery date for your aunt’s birthday bouquet. We completely understand how important it was for the flowers to arrive on time, especially for such a special occasion, and we are truly sorry that we let you down.
While there was inclement weather that day, that does not change the fact that your order was not delivered as promised. We also apologize for the frustration caused when your follow-up email did not receive the clear update you were requesting and instead resulted in a cancellation. That is not the experience we want any customer to have.
We understand your disappointment and take full responsibility for the breakdown in communication and service. We are reviewing what happened internally to ensure this does not occur again.
Again, we are very sorry for the inconvenience and frustration this caused.
Kind regards,
Lauran
Teleflora
Teleflora - Great Website & Very Responsive Customer Service
I sent two flower arrangements recently. One was the Teleflora's Hummingbird Surprise Bouquet - Deluxe, the other 12 red roses. Both recipients raved about their flowers. In fact I was sent a picture of the roses 7 days later and they still looked as fresh as when delivered. Let me give credit where credit is due. Teleflora’s site is clear, easy to navigate and they are VERY responsive. A previous arrangement arrived frozen. When I wrote Teleflora about it someone responded within the hour to make it right. Understand that the flowers come from local florists. If something is wrong with the flowers it is the florists fault. Regarding the two arrangements I recently sent - one went to New Mexico and the roses went to a snowy town in New York. Both were fresh, gorgeous and well received.
9 February 2026
Unprompted review
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