I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with dai... See more
Company replied
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.9
Poor
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Buy one thing, Telefora delivers another
Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with daisies. The delivered arrangement was in a clear glass vase with only daisies, no roses. So disappointing!!
30 March 2026
Unprompted review
Reply from Teleflora
Hello Deborah,
We’re very sorry to hear about your experience. We understand how frustrating it must be. Unfortunately, we weren’t provided enough information to locate your order and investigate this further. We’d really like the opportunity to make things right—please contact our Customer Service team at 800-822-9547 so we can investigate this for you. Thank you for bringing this to our attention.
Kind regards,
Lauran L.
Teleflora
Don't give this company your money
Don't give this company your money. They failed to follow through on the delivery of my flowers three separate times, and, given that these were sympathy flowers for a funeral service, I find that completely unacceptable.
When I called to ask why the delivery was delayed three times, they had told me that there were no providers in our area. I find that hard to believe, considering we have at least 10 flower shops within 20 minutes of where the service was held.
30 March 2026
Unprompted review
Reply from Teleflora
Hello Steven,
We are truly sorry for the disappointment and distress this caused during such a difficult time. Funeral orders are especially important to us, and we understand how upsetting it is when expectations are not met.
Unfortunately, at the time this order was placed, there were no member florists in the area able to fulfill the request. While we strive to service every order, fulfillment depends on local florist participation and availability, which can be limited in certain circumstances.
We sincerely regret that the order could not be delivered and apologize for the added frustration this caused. A full refund was issued as soon as the issue was identified. Please know this was not a lack of care or effort on our part, but rather a limitation in local availability.
Kind regards,
Lauran
Teleflora
International Order Failure
I placed an International order which was not delivered on the date requested. They sent an Email the day before asking for a local number which I provided. It is now 2 days past the delivery date requested and nothing has been delivered. I called Teleflora and the rep cannot tell me the status of my order. It is currently close to 5 PM in France so the flowers will most likely not be delivered today either. I cancelled my order. I would not recommend this company. If they do not refund, I’ll call the credit card company.
28 March 2026
Unprompted review
Reply from Teleflora
Hello,
I’m very sorry to hear your international order wasn’t delivered as expected. We understand how disappointing this is, especially when you provided the requested information and were still left without an update. This is not the experience we want for you.
At the time you contacted us, we did not have enough information to accurately confirm the status of your order, and I apologize for the frustration that caused. I see that the order has since been canceled, and we want to make sure everything is fully resolved for you.
We’d like to look into this further and ensure your refund is processed correctly. Please reach out to us at 800‑822‑9547 with your order number and delivery details so we can assist you right away.
Thank you for bringing this to our attention.
Kind regards,
Brenda H
Teleflora
No show for a funeral
Ordered flowers for a funeral that never arrived. Teleflora couldn't tell me what happened. Said they'd get back to me about what happened but never did.
23 March 2026
Unprompted review
Reply from Teleflora
Hello TJT,
We are very sorry your flowers did not arrive, especially for a funeral. We understand how upsetting this is and apologize for the inconvenience.
At the time, we did not have enough information to locate your order. We would like to look into this for you. Please contact us at 800‑822‑9547 with your order number and delivery details so we can assist you.
Thank you for bringing this to our attention.
Kind Regards,
Christina S.
Teleflora
Absolutely horrible experience with…
Absolutely horrible experience with Teleflora. I ordered flowers for my mother’s funeral, and they completely messed it up, missing in delivering one of the arrangements during one of the most important moments for my family. I tried calling the same day to fix it, but the florist couldn’t even be reached, which made the situation even more frustrating and stressful.
To make things worse, they offered a refund, but only gave me back half of what I paid. That’s unacceptable. This was for my mother’s wake, something you don’t get a second chance to do right, and they completely ruined it.
I will never, ever use their service again. If you’re thinking about ordering flowers for something important, don’t risk it with them.
22 March 2026
Unprompted review
Reply from Teleflora
Hello Dave,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Thanks,
Ratonya H.
Teleflora
Would not recommend
Would not recommend. Placed an order for a funeral spray 3 weeks in advance to be delivered the day before the service. The week of the service I got an email stating it will be delivered on the day of the service. Called and customer service assured me that it would be delivered before the service starts. Didn’t get delivered till after the service had begun. For something so expensive and in a time where people have other things to worry about, this is not very professional. I will never use tele floral again. The only positive is that the third party customer reps are very nice.
26 March 2026
Unprompted review
Reply from Teleflora
Hello Brittany,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Thanks,
Ratonya H.
Teleflora
Mixed up order; unsatisfactory resolution
I discovered that the arrangement that I ordered and the message was not what my friend received. Totally different arrangement and different message. When I first emailed to complain, I got a message that said my order was delivered, nothing more. When I called and spoke to someone in the Philippines, she said she could not resend but only refund my money. That doesn’t help me much.
26 March 2026
Unprompted review
Reply from Teleflora
Hello Peggy,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Thanks,
Ratonya H.
Teleflora
Monday night I ordered a funeral plant…
Monday night I ordered a funeral plant through Teleflora. The plant was beautiful & the presentation also. I want to convey my thanks for your wonderful work.
ORDER SUMMARY
Order Number:
1141218310
Details:
Teleflora's Shimmering Aqua Plant - Standard
Product ID & Product Price:
TPL17-1A $39.99
Delivery Fee: $22.98
Taxes: $4.41
Promotional Savings: $0
Total Order: $67.38
Substitution Policy:
In the event your selection is unavailable, a substitution of comparable quality and value will be delivered.
R Ingram
23 March 2026
Unprompted review
So/so
I am re-writing my review due to the fact that Teleflora executive team promptly reached out to me and gave me a full refund.
My service was in-complete but hopefully one day we can try this again.
23 March 2026
Unprompted review
Good customer service.
Customer service was understanding and professional.
22 March 2026
Unprompted review
Questionable "security" policies
My order was cancelled for "security reasons" and I received a shady email without official letterhead or anything instructing me to call them. Upon researching whether the phone # is legitimate I called and had to go through a verification rigamarole culminating in the agent asking me to provide my entire credit card # over the phone. When I refused saying that it's very insecure for me to provide that information over a recorded phone call, she stated there's nothing they can do, and that they will not reinstate my order. Now, my friend's surprise gift is ruined because I can't make another order in time. The reason for the whole mix up was because the greeting message intended for my friend confused these imbeciles.
23 March 2026
Unprompted review
Reply from Teleflora
Hello Junk Trunk,
We’re truly sorry for the frustration and inconvenience this situation caused, especially when your order was intended as a gift. We understand how disappointing it is when plans don’t work out as expected.
For security and fraud-prevention reasons, some orders are automatically flagged for additional verification. When this happens, our team follows strict procedures designed to protect our customers’ personal and payment information. We understand that being asked to verify details can feel inconvenient, and we respect your decision not to proceed if you were uncomfortable with the process.
We also regret that the timing prevented you from placing a replacement order and impacted your gift plans. That is never the experience we want for our customers.
Thank you for taking the time to share your experience.
Kind regards,
Lauran
Teleflora
This company is horrible!!
This company is horrible!!! I ordered a beautiful arrangement in a white wicker basket for my sick 89 year old aunt. Ordered on Thursday to be delivered Friday. I got an email on Friday afternoon saying order was delivered. My aunt said she never received them. Contacted Teleflora Friday afternoon saying it was not delivered. Their response was that they would call the florist. Well they said no one was answering and would get back to me tomorrow. Saturday no flowers or call from Teleflora! Called again, said it is showing delivered. Don’t know where because it didn’t get to my aunt.. Said they will call the florist again no answer. Told me they will contact me on Sunday with an answer. Sunday morning I get a call saying they don’t know what happened but If I want they will give me a refund in 10 days. I choose to just dispute the charge because I can guarantee I would never receive that refund! This company is a scam!!!! Do not ever use them. I have reported them to the BBB!
19 March 2026
Unprompted review
Reply from Teleflora
Hello Beth,
Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
Teleflora
Tela-everyone…Stay away from Telaflora
I would not recommend anyone to do business with Teleflora. I placed two separate orders for two separate towns for Get Well flowers. I was scheduled for next day delivery and on the morning of the day of delivery, I get an email from Telaflora stating delivery can’t be made on scheduled day. I call customer service and they can’t provide any explanation as to why. They just kept saying the florist can’t deliver today. He tells me if they can deliver it on Sunday and as I’m talking to him on the phone, another email Ari es stating the same thing for my second order. He looks it up and again with no real explanation, says that order can’t be delivered for another 3 days. I canceled both immediately. Not sure what criteria they use to subcontract local florists, but Telaflora is unreliable. They contact you by email hoping to avoid serving the customer about their failures. Stay away, save your money and spread the word. Telaflora is not the company to call to trust your floral needs.
21 March 2026
Unprompted review
Reply from Teleflora
Hello Mitch G,
Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
Teleflora
If there was a zero star
If there was a zero star, that’s what they would be given. I ordered a beautiful bouquet in a stunning vase, and my friend received a grocery store bouquet in a cheap glass vase. Do not order from this company without the risk of getting taken advantage of.
21 March 2026
Unprompted review
Reply from Teleflora
Hello Pat,
Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service, and we apologize for falling short on this order. You should see a refund in the amount of $81.58 issued back to your original form of payment within 2-10 business days or by 03/03/2026. If there is anything else we can do please contact us at 1-800-822-9547. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
This company is an embarrassment
This company is an embarrassment. They emailed me (not called) the same day of a funeral service that they could not deliver flowers with no recourse. They had 3 days from the order placement to figure it out and they waited until the morning of a funeral service to let a grieving family know, via EMAIL, there would be no flowers. Because that's what a grieving family is doing on the day of a funeral, checking their email. NEVER use this company, under any circumstances if your money, time and emotions mean anything to you.
20 March 2026
Unprompted review
Reply from Teleflora
I apologize for the issues with your recent order. Unfortunately, we do not have enough information to access your order. Please send us a private message with your order number or give us a call at 800-822-9547 so that we may further assist you.
Best Regards.
Marcie S
Teleflora
Don't use Teleflora
I ordered flowers to be delivered to someone on the day of their surgery. I got an email they were on the way. A day later they didn't arrive so I contacted them. They cancelled the order and will provide a refund in 10 days. No notice that they couldn't find a florist to deliver them. Second time they didn't deliver. I won't be using them again.
17 March 2026
Unprompted review
Reply from Teleflora
Hi Maria,
We’re very sorry to hear about your experience. Unfortunately, the information provided wasn’t enough for us to locate the order. We’d be happy to look into this further and assist you directly. Please contact us at 800‑822‑9547 so our team can help. We appreciate your feedback.
Kind regards,
Christina S.
Teleflora
Company does not honor its discount codes or Plus product offering
Three issues:
1) The company provided a 20% off discount for signing up on their mailing list; however, the discount never came off the product and there was no place to enter any discount code on their website.
2) I purchased their Teleflora Plus product, which gives you three free deliveries. For my second order, the delivery fee was charged and there was no way to remove it before ordering.
3) There was no customer service rep on their live chat, so there was no way to connect with anyone to fix these issues.
15 March 2026
Unprompted review
Reply from Teleflora
Hello Chris,
My apologies that nobody was on chat. We are open 24/7 so it's strange no one answered, not sure what happened there, but I will absolutely forward this concern.
When you signed up for emails, you should have received an email with a 20% off code in the fine print in bold capital letters. If you click on the word Teleflora or any part of the email it will take you to our site with the 20% off already applied. The prices of the flowers will be slashed out with new prices next to it.
I did mark your order so that if you were signed into your account when the order was placed, we can refund the service fee for the 2nd order going to Stephven Chang Truong. You will get an email when this is refunded. My sincere apologies for the issue with our website and memberships.
If you have any further concerns, please feel free to contact us back.
Thank you,
Jeannette B.
Teleflora
Please do not ever use them
Please do not ever use them. I have ordered flowers for my mom bday and they have cancelled my order the day of her bday. When i called and asked how could this happen? They have said that my order was questionable. I have asked how ? They could not tell me. I end up not getting flowers for my 77 year old mom. This is just horrible.
10 March 2026
Unprompted review
Reply from Teleflora
Hello Liza,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Warm Regards,
Erika P.
Teleflora
Disaster from start to finish
Disaster from start to finish. Flowers were never delivered despite days of conversations and false promises.
Never ever use this company. Total scam
4 March 2026
Unprompted review
Reply from Teleflora
Hello Grainne,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. Based on the information provided, we’re unable to assist further through this channel, but we're committed to working toward a resolution.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Warm Regards,
Erika P.
Teleflora
Never use this company service
I ordered flowers for my wife in advance, and they didn't deliver. They didn't even warn me they couldn't deliver. I called myself and asked why they were late, and they canceled at the last minute. Don't order from this company. They're not serious and don't know how to work with customers!
8 March 2026
Unprompted review
Reply from Teleflora
Hello Bakyt,
Thank you for sharing what happened. I’m very sorry for the frustration and disappointment this caused. Your order should have been delivered as expected, and you should have been notified immediately if there were any issues. We understand how upsetting it is to plan something special in advance and have it fall through without warning.
A full refund has been issued for your order, and it typically takes 2–10 business days for the funds to appear back on your card, depending on your bank’s processing times.
We truly apologize for the inconvenience and the lack of communication you experienced. If there’s anything more, we can assist you with, please contact us directly at 1-800-822-9547.
Thanks,
Ratonya H.
Teleflora
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