Teleflora Reviews 11,637

It's extremely bait and switch here based on what local florist actually has available. My recipient was happy but I was shocked what was advertised and what actually got sent extreme opposites.

Worst Flower Delivery Service Ever. DON'T USE THEM. They are a SCAM!!!!

If I could give Zero Stars I would. Our funeral flower arrangement that we ordered weeks in advance did not get delivered for the service despite opting to pay extra for early delivery. When speaking to Kay (Telafloral Supervisor) she stated they knew the arrangement was not going to be delivered on time and attempted to resource other local florists. We the customer were never notified of this change or we would have found another way of sending flowers or a gift to the deceased’s family. Terrible service. They did not offer to send the flower to a home address after a full refund was requested. Egregious!

I ordered flowers for my daughter's 30 th birthday on 4/22 to be delivered on 4/27. I received a confirmation email. Today I noticed the purchase was refunded in my credit card and I called customer service who stated that the order was cancelled due to no florists in the area. It is one day before it was supposed to be delivered and I never received any notice.

I chose Teleflora because I had a Groupon voucher. But after falling all the directions, it never was able to give me the discount that I paid for. So I went ahead and ordered the flowers anyway because I needed to.

Lots of choices and easy to order.

One star is generous. Bought bouquet for birthday and was never delivered. No communication…actually had to pick up even after paying $30 for delivery and tip. The resulting bouquet was absolutely nothing like the order…incredibly lame compared to the bouquet ordered. Will NEVER use Teleflora again. Their guaranteed satisfaction is worthless. Sad that their desire for profit is more important than simply providing the product promised.

I am so mad right now that I could cry and if I could rate them 0, I would have done it. My daughter is turning 18 and is attending a college in Cambridge, Massachusetts. My family and I live on the west coast, so she will be spending her 18th birthday without her family. To make her day special and remind her that her family is thinking about her on her birthday, I have placed an order of flower bouquet 3 days before her actual birthday after thoughtful research and consideration (after all, it is the 18th birthday). Arranged the delivery date to be one day before the actual birthday, so the flower gets delivered near the mail center closing time, she has an extra day to receive her present.
On the day of delivery, I received email from Teleflora stating that they are having a hard time locating the university. Shortly after that, I got a phone call from a customer service at Teleflora delivery address. I confirmed and double confirmed the address, googled map of the university mail center and provided the customer service rep with the address of the mail center, near landmarks, AND cross streets of the mail center. She said she got it and told me that “I will call me again since I have your phone number” if there is any problem with the delivery. That was 9:35 am in the west coast time zone and 12:35 pm in the east coast time zone. Shortly after the telephone call, I replied to the email thanking them for reaching out to me via phone call and asking them to reach out to me with any questions or concerns. Since then, I checked my phone frantically to ensure I do not miss a call from Teleflora. Around noon, I happened to check my emails, and I noticed email from Teleflora stamped at 11:29 am. The email stated that they have canceled my order and will refund the money which will take up to 10 business days. No phone call, but simple email stating they have canceled my order. And that is 2:29 pm in the east coast time. I just couldn’t believe they do not have courtesy and professionalism to call back the customer to inform the cancelled order. Please DO NOT order anything if you need the delivery to be happened as you needed/planned. I will NEVER consider this business again. Luckily, I placed a new order through different vendor, 800 flowers, which I used before. I regret very much that I did not go with the 800 flowers initially but considered Teleflora.

This is the definition of a bait and switch.

I ordered a premium bouquet with a mosaic vase for my mom. The delivered product was far less than advertised. In reality, the bouquet was very small compared to the picture and came in a plain vase. For reference, the photo has a least 5 roses, but we only got two. It's the same problem with the other blooms.

I'm giving it two stars because the bouquet was delivered on time and customer service did give me a small refund. However, I won't let this service trick me again in the future.

Placed order for the premium zen arrangement for my daughter’s birthday… the day after scheduled delivery date she received just a basic green plant ..not worth the $115 I paid. Worst experience ever!

Beautiful arrangements ,good price and service.

I really wish would have read reviews before using this service. I placed an order for a family member finishing their last chemo treatment, two days prior to needing them delivered.

They called late on the second day and said it was now too late to deliver since it was past 4:00pm. I reminded them I ordered them 2 days ago, why tell me just now that you can’t deliver?!

Now after reading reviews on the lack of quality, I’m terrified it will look like something I picked up at dollar general. I guess I will see how far a $100 arrangements gets me tomorrow, a day late.

I ordered your Love Medley Bouquet - PREMIUM. It's not even a full bouquet. One side is flat with no flowers like it's meant to be placed against a wall. The flowers look old, some leaves show chew marks from insects. It's barely 12" across for OVER $100.00. The entire bouquet is made up of roses yet - THERE IS NO SMELL OF ROSES - AT ALL. I called the local florist the next day and of course he denied any of this was his fault. Teleflora sent me 2 seperate emails about the order but the email had different order numbers. Lesson Learned - No More Teleflora - EVER ! Plastic flowers have more smell.

Ordered Birthday flowers for my Sister on April 13th to be delivered on April 14th. They didn’t get delivered. Called Teleflora, they tell me they couldn’t deliver because no one was home. That was not true. No notice from Teleflora about it. Got word from my Sister the next day saying they were delivered…. She wasn’t home !! They left them on the porch. Called teleflora again….they put me on hold and called the florist. The florist gave them the runaround and some BS excuse that it got too late and was dark out so they didn’t deliver them on the 14th. Never again TELEFLORA !!

They said they could guarantee my delivery, canceled my order the next day on March 31st, said my refund would take 2-10 days. I haven't received a refund. They're saying I have. My card was charged 115.50 The refund they are saying I got was for only 93.and some change. I've asked multiple questions, and get the same answer. This company is a joke

If there is a zero star i would give it. Since a bad experience. Ordered birthday flowers 💐 for my sister's birthday.
Never even received them

I purchased Colors Of The Rainbow Bouquet (Premium) priced at $124.99 + tax + shipping for my mom. I was expecting big bouquet measuring approximately 28 1/2 inches tall by 23 1/2 inches wide as described on the Teleflora website. When it got dropped off on my porch, its looked tiny. I never measured flowers before but this was insulting, so I got out my tape measure. It measured 17 inches wide. Seriously! Teleflora should have florist take pictures of what they're delivering to ensure this doesn't happen.

I ordered from Teleflora Easter flowers for my mother in CA, scheduled for delivery on Friday. Friday came and went, so I emailed Teleflora that I expected the order would be delivered a day late (which was fine), and asked very politely what, if any, compensation they could offer for the late delivery.

These customer service morons responded by cancelling my mother’s flower delivery entirely and issuing a refund. Excuse me? On what planet does a competent company cancel a mother’s Easter delivery of flowers the day before the holiday due to a late delivery complaint??

This company, as evidenced by the plethora of one star reviews, is in desperate need of leadership that understands customer service at even the most basic level. I would have appreciated some simple options (20% discount perhaps?) to rectify my issue that yes, apparently required a level of intelligence lacking in their team. Imposing the nuclear option to a customer’s order right before the holiday for which it was intended, with zero effort to consult said customer, underlines an arrogance that no service company should allow.

I will give them credit for responding in a very timely manner, but when their solution to a customer issue is this brainless then it essentially cancels any positives. Unbelievable. DO BETTER TELEFLORA!

Genuinely one of the worst experiences I've had. Placed a same day delivery early in the morning for 4/2 - got an email in the evening saying they couldn't deliver because of weather... I was naturally annoyed and reached out to customer service because the weather was just cold.. they said it would be delivered the following day. I advised if it could not be there by a certain time i would need to cancel. They said delivery is between 11 and 7 for homes but they put a note on my preferred time. Well as the following day went on nothing came. Around 4 pm I got a delivery confirmation email saying it was hand delivered on 4/2.. at this point I'm annoyed and confused. Contacted support and got a copy and pasted response of "delivery for homes is between 11 and 7"- even tho i sent a screen shot of the delivery confirmation. Then I was advised it was sent in error.. at this point it was 640 pm. Around 8 pm nothing had been delivered, I rescued out and they issued a refund after I requested it. Annoying experience dip not order

Teleflora made sending a thoughtful gift so simple. The website is easy to navigate, and the selection of bouquets and arrangements is fantastic. Everything arrived exactly as pictured, and the flowers lasted beautifully. A trustworthy service if you want to brighten someone’s day.