The "bees knees" for a great, safe, reliable product! Very easy website, very clear options, no hard selling, payment option choices for those who prefer to send a cheque!! Extremely easy to s... See more
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We ordered a Telecare monitoring system that connected via a mobile phone signal rather than a landline. It arrived on time and after a minor problem installing the monitor vertically on a wall it wor... See more
My husband has not needed to use his pendant yet but when testing the system the person answering the call was very nice and helpful. The Telecare team were also very understanding about us having th... See more
My initial contact was dealt with efficiently and I was given all the relevant information. The equipment was received the following day and it was easy to connect and register. My family now know th... See more
Company details
Written by the company
Telecare Choice strive to be the leading Telecare providers in the UK. It has been consistently proven that Telecare has a great impact on the lives of the elderly, people with disabilities and people with long term medical conditions. We believe that Telecare providers should be affordable and available to all and that the service delivered should be of the highest possible standard.
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4.3
Excellent
694 reviews
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We had a small problem with one of the…
We had a small problem with one of the components but ut was sorted out with help very quickly
17 February 2025
Reply from Telecare Choice
Hello,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
I apologise that you had some issue with the equipment but I am glad we were able to resolve it very quickly for you.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
A good product, pity about lack of instructions…
The ini tial telephone call with the company was fine, the item arrived as promised, but the fact that one had to set up a direct debit for a payment to be taken in a year's time, having paid the full amount for a year in advance was I thought insulting. That was the first item on a long form of details, which took some time to provide and that being the first item nearly made me stop taking it at all. I also think it would be helpful to have had some set up instructions: one piece of wiring was not needed at all.
7 February 2025
Reply from Telecare Choice
Dear Julie,
Thank you for taking the time to leave a review.
I am pleased that the initial call went smooth and that the equipment was delivered promptly.
With regards to the Direct Debit, as we providing a recurring service and the equipment is on a rental basis, we do require a renewal method in place in advance to ensure there is no lapse in service should any renewal payments be missed or delayed. I apologise if you found this too troublesome to complete.
I also apologise if there was no instructions included as there should have been. I can only assume that the wire that was not used was the ethernet cable. This is only to be used to connect the alarm to the internet router if that option is available to you, and is strongly recommended to do so if it is.
If you have any other questions or concerns, please feel free to get in touch.
Kind regards,
Alex
Reply from Telecare Choice
Hello,
Thank you for taking the time to leave a review.
We are very pleased that you have found our service so helpful and that your equipment arrived promptly.
We look forward to assisting you in the future, so please do not hesitate to get back touch. We are here to help.
Kind regards,
Alex
I’m really happy with your service
I’m really happy with your service . Easy to install . At least I know my mum is safe now.
10 January 2025
Reply from Telecare Choice
Dear Deborah,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
We are very glad that you are so pleased with the service so far, and that we have helped you feel some peace of mind in your mother's safety.
If you require any assistance in the future, or have any questions, please feel free to get in touch.
Kind regards,
Alex
There were no instructions.
28 January 2025
Reply from Telecare Choice
Dear Brian,
Than you for taking the time to leave a review.
We sincerely apologise about the instructions being left out of your equipment. I can see that we have posted some out seperately a few days ago so I hope that you have received these now. I have also logged your feedback so that this can be shared with our Dispatch Team.
If you do require any help at all, please do not hesitate to give us a call.
Kind regards,
Alex
When changed by EE to fibre new set was…
When changed by EE to fibre new set was immediately sent very quickly a.nd tested.
Many thanks
28 January 2025
Reply from Telecare Choice
Dear Deanne,
Thank you so much for your lovely feedback.
We are very pleased that we able to make your switch to digital alarm equipment so smooth.
If you require any further assistance in the future, or have any questions, please feel free to get in touch.
Kind regards,
Alex
life long up grade and security
I discussed the costs and arrangements of having the call medi box and due to the regular increases in the quartly payments we dicussed having a once only payment and so now having done that I am secure with the thought of security and no further up grading payments but just have to hope my life runs to the expected costs of a life time a;so by having this I have got rid of the scammers land line for good.
18 January 2025
Reply from Telecare Choice
Dear Rita,
Thank you for taking the time to leave a review and for your kind words.
I am pleased that our advisors were able to help you choose the best option for you in helping you feel more secure in your safety while avoiding any future financial impact.
If you do require any further help or have any questions at all, please do not hesitate to get back in touch.
Kind regards,
Alex
Chloe was fantastic thank you for your…
Chloe was fantastic thank you for your help
20 January 2025
Unprompted review
Reply from Telecare Choice
Dear Alice,
Thank you for taking the time to leave a review and for your kind words. I have passed your feedback on to Chloe as she will be very pleased to hear it.
If you have any further queries at all, please do not hesitate to get back in touch.
Kind regards,
Alex
Exchange problems
Original unit was not charging, needed to email Telecare as Customer Service line was not picking up, despite several calls. Unfortunately a faulty unit was sent in exchange so had to repeat process to get another unit. New unit now working properly.
6 January 2025
Reply from Telecare Choice
Dear Toni,
Thank you for taking the time to leave a review.
I apologise that you have had some issues with faulty equipment. I can see that you have since received further equipment and this has been tested correctly, so I am pleased this has been resolved.
If you do have any further queries or concerns, please do not hesitate to get back in touch.
Kind regards,
Alex
InStruction leaflet missing pages
InStruction leaflet missing pages, no answer on help line
11 December 2024
Telecare are helpful and professional
Telecare are helpful and professional. Their customer service and support are very good
20 November 2024
Poor Service
Where do I start… firstly you can’t get through on the phone, when you do occasionally you get cut off after waiting 40 mins. Technical help say they will call back to resolve issues, but they do not.. I can’t get an e-mail response or read receipt to my e-mail. My mother’s device has not been working in the home for weeks, promises of technical solution continually failed. Next year’s annual subscription taken from my account without notice or renewal request and renewal agreement for January 2025! We will look for another alarm company we can trust to provide the service elderly vulnerable individuals deserve.
5 December 2024
Unprompted review
You were
You were, as I would expect, competent and efficient, and I got the service I expected.
25 November 2024
stup new order
polite & knowledgeable telephone support, good clear english speaker, willingness to engage cheerfully with aftersales problems
21 October 2024
It was the company's reputation that…
It was the company's reputation that first inspired me to get one. Since then I have had it updated and it is working really well. It is easy to use.
17 November 2024
port was…
The communication and support was excellent from the call handlers who dealt with my concerns. Well done to all involved.
20 November 2024
A positive experience
A great service, very efficient, honest and transparent and no pushy sales pitch.
13 November 2024
I spoke to Drew, 5 stars
I spoke to Drew, 5 stars
He was very helpful and answered all my questions thoroughly.
14 November 2024
Unprompted review
I'm very happy with the service I have…
I'm very happy with the service I have received.I would recommend Telecare to any one who is thinking of anyone who thinking of having a emergency watch or pendent.
17 October 2024
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