Wouldn’t be without this service. Gives peace of mind and is professional, highly efficient and dependable. Mum had a fall in the night and the alarm response spoke to her through the pendant. They... See more
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Since receiving the replacement due to digital change over I’ve not been totally happy with it!!! Why Four screws on back was this a botched job? It sometimes goes off for No reason and other times... See more
Daughter - This service is brilliant for my dad who has had various falls . Peace of mind that help is on hand. Your team are excellent on the phones, they assess the situation & contact the family... See more
Company replied
Efficient respones to emergency Follow up after every call checking up Understanding staff when calls made in error Peace of mind for yourself and family with gps coverage New fast chargers
Company replied
Company details
Written by the company
Age UK Trading Personal Alarms is a trusted Age UK partner, providing personal alarms to support people in later life. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.3
Excellent
39 reviews
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Have just signed up
Have just signed up. Far too early to make any judgement so have nothing to add. John Rice.
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reliable service
Reliable service. I live in my own, am frightened of falling. It's good to know support is there should it be needed.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're glad to know our reliable service brings you peace of mind. We are always here to support you whenever needed.
Kind regards,
Hilary
Easy to use, polite & professional.
Easy to use. Not needed in emergency yet but works well during test calls. Staff polite and professional each time.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Hazel,
We're so glad to hear our service is easy to use and that our team was polite and professional during your test calls. We appreciate your positive feedback!
Kind regards,
Hilary
Chain weak
Only problem is that the chain broke too easily from the catch. I was able to connect it again with v strong thread. Otherwise satisfactory and thankfully have not needed to activate it.
22 May 2026
Reply from Personal Alarms from Age UK Trading
Hi Brenda,
Thank you for your review. We can replace the chain for your free of charge, please call our Customer Service team on 0800 0121321.
Kind regards,
Hilary
anser quickly power cut choas
1 July 2026
Excellent product & service.
Excellent product, good quality too. This service is great, I feel safer out and about as well as at home now. Thank you.
16 April 2026
Reply from Personal Alarms from Age UK Trading
Hi Anna,
We are so happy to hear that our product and service have made you feel safer both at home and when you're out and about. Thank you for your kind words!
Kind regards,
Hilary
Nothing went wrong but I no longer need it
Nothing went wrong, but my husband died on 15 Feburary. I have retained the alarm in case I wanted to use it myself, but haven't used it and would like to return it.
The initial service was excellent. Since Feb., I have had no need for it. Thank you for checking in.
Alice Prochaska
1 July 2026
Luckily not had to use it yet
Luckily not had to use it yet but confident I can go anywhere and know I will be safe
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Sonia,
We are so glad to hear that you feel confident and safe with our product. We appreciate your positive feedback!
Kind regards,
Hilary
Since receiving the replacement due to…
Since receiving the replacement due to digital change over I’ve not been totally happy with it!!!
Why Four screws on back was this a botched job? It sometimes goes off for No reason and other times doesn’t go off when expected too?
I never had an issue with the original one!
It’s also very expensive for a pensioner to maintain!
1 July 2026
The best safety net!…
The initial set up and testing was very straightforward.
Since then my wife and I have had a couple of accidental triggers which were answered immediately. The communication was very reassuring and personal. It’s also reassuring to know that all your activities are constantly monitored.
Great system!
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Bill,
We are so pleased to hear that our system's setup was straightforward for you and your wife. It's wonderful to know that our immediate responses and reassuring communication provided peace of mind during accidental triggers. We appreciate you highlighting our constant monitoring; we strive to ensure our customers feel secure. Thank you for your kind words!
Kind regards,
Hilary
It’s a great little gadget and works…
It’s a great little gadget and works every time. I’m so pleased I have one
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so happy to hear you are pleased with your gadget and that it works well for you every time! We appreciate your positive feedback.
Kind regards,
Hilary
Not pretty !
Cannot fault device, fortunately I have not had to use it for an emergency---yet !
The chain provided is cheap and nasty, itchy. I got a rash in warm weather on my neck. I asked for a gold chain, they do not make and a normal gold chain will not go through the tiny slot.
I could have a silver chain, but everyone knows silver leaves a black mark. I was quickly given a cord, and that is ok.
They do a wrist alarm, the ugliest thing you can imagine.
Why do companies think older ladies do not want " nice" things ? We are still feminine creatures who want to look their best as well as feel secure .
The staff are helpful and polite and problems dealt with swiftly.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Susan,
We appreciate you taking the time to share your detailed feedback regarding the device and its accessories. We are pleased to hear that our team were helpful and polite when addressing your concerns.
We understand your disappointment with the provided chain and your desire for more aesthetically pleasing options, especially given your experience with the rash and the limitations of the slot size. Your point about older ladies wanting "nice" things as well as security is very well taken, and we recognise the importance of offering products that are both functional and appealing. We are also noting your comments about the wrist alarm's design.
We are always looking for ways to improve our offerings, and your insights are invaluable in helping us understand how we can better meet the diverse needs and preferences of our customers. We will certainly consider your suggestions as we review our product designs and accessory options in the future.
Kind regards,
Hilary
I have been 100% happy and satisfied…
I have been 100% happy and satisfied with my service button
They respond in seconds if an ambulance is needed they deal with it immediately they contact relatives if I need them too and they keep me calm while someone comes in my opinion is worth every penny and my family know I’m being cared for
25 March 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that our service button provides you with such peace of mind and excellent care. Knowing that we can be there for you and your family when it matters most is incredibly rewarding for us. We truly appreciate you sharing your positive experience.
Kind regards,
Hilary
Excellent service
Excellent service. Really pleased that I can contact help if I need it both at home and when I am out and about. I don't know when my fob is fully charged. Is there a signal about this ?
30 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Janet,
We're so pleased to hear you appreciate our service and the peace of mind it brings! Regarding your GO's charge, if you press one button it will tell you the battery status. It should only require charging once a month on standard use. Please feel free to get in contact with our Customer Service team on 0800 0121321.
Kind regards,
Hilary
Have only had contact when I have set…
Have only had contact when I have set the alarm off by mistake but they have always contacted me check all is ok very happy with the alarm and customer service
1 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Richard,
We're so glad to hear you're happy with our alarm system and the customer service you've received, even when it's just for accidental triggers. We appreciate your positive feedback!
Kind regards,
Hilary
Excellent Company
Excellent Company, Reliable and Understanding Operators, Feeling of Security, End of insecurity and being alone in a frightening situation.
Easy to work.
9 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Maggie,
We are so glad to hear that our team provided you with a sense of security and made a frightening situation easier to manage. Your feedback means a lot to us.
Kind regards,
Hilary
Everything was explained thoroughly
10 June 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're happy to hear that everything was clearly explained. We appreciate your positive feedback.
Kind regards,
Hilary
Excellent service…
Excellent initial response when requesting urgent digital alarm setup following landline issues. Works extremely well and fast testing responses. Provides very welcome piece of mind.
1 April 2026
Reply from Personal Alarms from Age UK Trading
Hi Pam,
We're so glad our urgent digital alarm setup provided peace of mind after your landline issues. We appreciate you highlighting our quick response and testing. Thank you for your wonderful feedback!
Kind regards,
Hilary
Nothing wrong with the system but I…
Nothing wrong with the system but I feel that it is overpriced and the range is far too limited.
1 June 2026
Wouldn’t be without this service
Wouldn’t be without this service. Gives peace of mind and is professional, highly efficient and dependable.
Mum had a fall in the night and the alarm response spoke to her through the pendant. They called an ambulance and called us immediately after. We arrived just before the ambulance. The whole experience was well managed and staff enabled mum to keep calm while she was on the floor unable to move. Everything worked in a timely manner and as stress free as the situation allowed. Highly recommend this service.
22 March 2026
Reply from Personal Alarms from Age UK Trading
Hi LInda,
We are incredibly grateful for your wonderful feedback and are so relieved to hear that our service provided peace of mind during a challenging situation. Knowing that our team was able to assist your mum effectively and keep her calm is truly rewarding for us. We are committed to providing professional, efficient, and dependable support, and we are glad that everything worked in a timely and stress-free manner for you and your family. Your recommendation means a great deal to us.
Kind regards,
Hilary
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