The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our sev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pend... See more
Company replied
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with. My only concern is that I find it quite difficult to hear you talking but realise if I give... See more
Company replied
After talking to Age UK lady I was contacte within a few days and got me personal alarm within a week. I had never even seen one before. After reading the book which came with it and doing several t... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Mobility Equipment Supplier
- Aged Care
Written by the company
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.7
Excellent
236 reviews
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Quite good just a couple of niggles
Quite good just a couple of niggles. Some of the set up instructions could have been clearer and more helpful. Not everyone can put the base unit in a central location unless you have a bungalow and 'ground height' needs clarifications etc etc. Disappointed that my direct debit came out a month earlier than the letter told me. If it wasn't for my bank warning me I would have been overdrawn.
Had to phone a couple of times but support was very good and helpful.
9 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Roz, thanks for leaving a review and we're pleased that our support was helpful. Hopefully you are happy with the service now that you are up and running. If you need any more help, our Customer Services team will be happy to assist.
Many thanks,
John
Do have problems with signals certain…parts of the house
Do have problems with signals certain parts of the house there is no signal
23 July 2026
Reply from Personal Alarms from Age UK Trading
Hi, thanks for leaving a review. If you are still experiencing a weak signal in certain parts of your home our Customer Services may be able to advise. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
It is helpful to know that in the event…
It is helpful to know that in the event of a fall I can contact someone
9 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're glad to know our support provides you with peace of mind. Your safety is our priority.
Kind regards,
Hilary
Very good service
Very good service, except when I set my pendant off by accident and you rang a next of kin, instead of ringing our home landline, where my wife was
10 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Ken,
We appreciate your feedback and are glad to hear about your positive experience overall. We understand your concern regarding the accidental pendant activation and the contact protocol. We are reviewing our procedures to ensure we prioritize contacting the home landline in such situations.
Kind regards,
Hilary
Limitations of the system
The actual buying and setting up process was efficient and those guiding me were patient and helpful. However,after3 months when about to go on holiday I wanted reassurance on what I needed to do. I had read the booklet but feel there is no substitute for being able to speak with a customer servicer employee. I was only able to hear a recorded voice and unable to ask questions which could have helped ease my anxiety. I feel this is a great limitation of the system.
22 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Pam,
Thank you for taking the time to leave a review and for your kind comments about the support you received when purchasing and setting up your alarm.
We're sorry to hear that you felt anxious before your holiday and were unable to get the reassurance you were looking for. We understand that sometimes there's no substitute for speaking to someone directly, especially when you have questions about using your alarm.
Our Customer Service Team is available to speak with customers Monday to Friday and is always happy to answer any questions or provide reassurance about your alarm. We're sorry if this wasn't clear at the time or if you were unable to reach us when you needed support.
We really appreciate your feedback, as it helps us continue to improve the service and information we provide to our customers. If you have any questions in the future, please don't hesitate to get in touch, we're always happy to help.
Kind regards,
Hilary
Taking care alarm for piece of mind
I ordered a take care alarm system on recommendation of my husband’s carer. It arrived within 24 hours . My son set it up for me and I now wear the alarm 24/7. I found the instructions easy to follow and have added a couple of more contacts if needed for emergencies
16 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Margaret,
We're so glad to hear that our alarm system arrived quickly and that your son was able to set it up easily for you. It's wonderful to know that you found the instructions helpful and that you've added additional contacts for emergencies. We appreciate you sharing your positive experience with us.
Kind regards,
Hilary
Having not been in a situation yet i…no
Having not been in a situation yet i can not tell you much but you equipment is good all seems to be working well michael good
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Michael,
We're so glad to hear that our equipment is working well for you! We appreciate your positive feedback and thank you for sharing your experience.
Kind regards,
Hilary
It is quite easy to setup- following…
It is quite easy to setup- following explicit instructions.
28 June 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that setting up was easy for you! We appreciate your positive feedback.
Kind regards,
Hilary
Very good experience so far
Very good experience so far, easy to set up and help was there if needed. My mum has dropped the pendant a number of times and the operators have been in touch straight away stop make sure everything was ok so it does work.
18 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Jenny,
We are so pleased to hear that our service has provided such a positive experience for your mum and that our team has been there to assist immediately when needed. We truly appreciate you sharing this valuable feedback with us.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you had such a positive experience with our delivery and setup, and that our team was friendly. We appreciate your kind words!
Kind regards,
Hilary
Staff very professional and polite and…
Staff very professional and polite and called me back when they said they would.
20 May 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our team provided professional and polite service, and followed up as promised. Thank you for sharing your positive experience!
Kind regards,
Hilary
Easy to set up and gives me peace of mind
Setting up the account for the personal alarm was simple and straight forward and it was the same when the alarm arrived we had it up and running in no time, iv not had to use it yet but iv tested it which they recommend you do every so often and it works great they answered in seconds.
1 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Mavis,
We're so glad to hear that setting up your personal alarm was a simple and straightforward process, and that you had it up and running quickly. It's wonderful to know that our recommendation to test it regularly is proving effective and that our response time was excellent. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
problems with my alarm watch
I was really pleased to receive my personal alarm watch. However, it is so thick that I ended up with with bruises all over my lower arm .Please is it possible to change it for one that hangs round my neck?
16 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Shelagh,
Thank you for your review. I am sorry to hear your current alarm watch is causing bruising. I have requested a member of the Customer Service team to contact you to discuss an alternative alarm.
Kind regards,
Hilary
Performance below expectations
While I cannot fault the customer service provided by Age UK and the response provided when my personal alarm is triggered, the actual equipment itself has unfortunately not performed terribly well. The first issue is that I live in a rural area with little to no mobile signal, so while the base unit (with dual SIM technology) can connect to the network the voice quality of conversations had via the base unit are often of poor quality, with the person at the other end struggling to hear, so not ideal. I purchased the extra fall detection feature but in the time I have been wearing the wrist band I have had about 8 falls ... and only one was detected. I am a woman in her eighties, only about 5ft 3in and quite light (just over 7 stone), so may be there just isn't enough inertia being generated. Either way, the wrist band cannot be relied upon to detect my falls. I also find that it is extremely easy to accidentally press the button in the centre of the wrist band, especially when washing and drying my hands. Not a problem in itself as it is easy to cancel a call ... but I then have to get to the base unit (which may be on another floor) and then explain (across a bad quality connection) that it is a false alarm. So that is why I have only given 3 stars ... I have been using the device for about 5 months and so far the performance is below expectations. If I thought another unit might perform better I would discontinue with this service, but I think they are all likely to suffer from the same issue, given my particular circumstances, so sticking with Age UK for now.
16 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Mrs Harper, thank you for sharing your experience and we are pleased the customer service and response has met your expectation. If you have any concerns about the reliability of your alarm or sensitivity of the fall detection, our Customer Services team would be happy to help on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
The service they have provided has been very good
The service they have provided has been very good
15 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so happy to hear you found our service very good! Thank you for your kind words.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Raj,
We're so happy to hear you had such a positive experience with our service! We truly appreciate your kind words.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Lynn,
We're happy to hear you're pleased with our service, thank you for your review.
Kind regards,
Hilary
So far so good
So far so good. the base unit is neat and clear and the wrist alarm convenient. I have tested the system a couple of times which was fine. Haven't had to test it in an emergency yet.
14 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Virginia,
We're so glad to hear you find the base unit clear and the wrist alarm convenient. We appreciate you testing the system and sharing your positive experience!
Kind regards,
Hilary
Peace of Mind
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pendant is easy to charge. In the past I have experienced failures of the chain, which is disconcerting, and it is not easy to acquire a new one.
14 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Monica,
We are so glad to hear that our alarm service provides you with such a strong sense of security and that our team has consistently organised help swiftly when needed. We also appreciate your feedback regarding the pendant chain and the difficulty in acquiring a new one. We are always looking for ways to improve our products and services.
Kind regards,
Hilary
Just one word exceptionally good!!
14 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Shirley,
We're so glad you enjoyed your experience with us! Your kind words mean a lot to our team.
Kind regards,
Hilary
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