TCL TV Reviews 

Too bad I can’t give a no star rating. I’ve been attempting to resolve a warranty issue for several months. They keep giving me a bunch diagnostic steps, all of which I have done, which has not solved the problem. So they try to blame the streaming service, which is simply not the problem since another tv on the same service works just fine. Then they won’t believe me. DO NOT BUY A TCL TV! THEIR WARRANTY IS WORTHLESS!

I bought a 65C655 TV. 17 months later, vertical and horizontal stripes appeared. In spanish laws, the product is still in warranty.

They refuse to repair/substitute, they do false claims of physical damage, forcing me to sue them.

NOT FIT FOR PURPOSE. Great picture quality. Thats the ONLY positive thing I can offer. Stunted use. Scrolling channels takes ages. Takes at least 2 mins to warm up. Wish I hadn't bought it. Waste of money. Curry's, shame on you for selling such trash! Csluatomer services also useless.

The service was very poor

Purchased a 55inch tv from Amazon on 30/1/25. Every time l used an HMDI port it lost all terrestial tv channels and had to bd re-scanned, tried to get hrlp from both TCL and Amazon both wiped their hands of it. Amazon refused to to replace it even though they advertised they would. By one at you own risk

We have a 75 inch TCL tv that suddenly would not move off the logo screen. We tried to factory reset it without success, it just kept returning to the logo screen. For two months I've been trying to resolve this with customer support without any success. Beware of buying a TCL TV.

Bought a TCL 43T6C-UK Fire TV from Argos. It is rubbish.
Impossible to read the instructions as the script is so small. remote controller is difficult to decipher what the symbols are for. Picture Quality not as good as a Samsung TV. A Universal Remote Controller cannot be programmed to use with the TV. Codes are not accepted. The Menu is so hard to understand and 'Set Up' is not simple. Overall, Don't buy this TV. I will be re-selling it at the earliest opportunity.

Mark

I wish I could give them zero stars. It was a poor, cheap, and unprofessional experience. My QLED TV has malfunctioned four times, but each time they sent the same faulty model. They seem very cheap and unprofessional, a group of people gathered to exploit Indian consumers financially.

I have a 65" tcl that's 2 months old. Recently the TV started randomly turning on by itself. I called support they had ME troubleshooting the TV. After 15 minutes I requested a tech come to the house. Questioning why I had the fix MY tv after only 2 months, they told my that's how it works. I've had LGs and Samsungs in the past. I can safely say TCL is the absolute worst.

Bought a TCL Q7C TV from Sonic Direct in Bradford. I watched an unboxing video on YouTube prior to TV being delivered. When unpacking I noticed no poly protection on speakers or bezel as in video. Screws that attach the base, no plate in where Phillips screwdriver fits. I should have seen sense and returned it. Been playing with the many picture settings now for 3 weeks still haven't got a decent picture you'd expect from a £640 55 inch TV. Due to missing poly film protection and screws the TV has obviously been to another customer who has returned it. But TCL and Sonic both swear it's brand new. Wish I'd read the reviews on TCL on here before buying. TCL won't replace it neither will Sonic without TCLs say so. You live and learn.
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Tcl roku used to be good. Now it seam equipment used is not up to par. Stations dont come in. Constantly buffering even on excellent connection. Nothing works properly . Dont recommend it anymore.

Horrible TV!!! Have never had a TV quite as bad as this! Turn it on, it shuts right off. Have to do this 3-5 times for it to actually turn on. Sometimes I have to hit a button numerous times for TV to react. TV will freeze, have to back out of app. Sometimes it's as slow 🐌 as a turtle 🐢. Would never waste my money 💰 on any TCL product again.

My 3-month old TCL TV Model 40S5K indicated it needed an online update. After proceeding with the update the TV worked for a while until it advised that it had encountered a problem and that I should contact TCL.

I contacted TCL Tech Support and they advised me how to reset the TV. The TV then worked fine for the day. TCL provided me an email with the reset instructions and advised that I should do this once per month.

Next morning the TV would not start. I unplugged the TV from Power and then plugged it in again. TV then started. I emailed TCL Tech Support and did not receive a call or advice how to solve the problem.

Next morning, TV would not start. I unplugged the TV and then when I plugged the TV into power, it started and performed well. I proceeded to follow the reset instructions that I received earlier in the week. TV worked for the day, after the reset.

Next day, TV would not start again. I called TCL Tech Support and requested a replacement TV under warranty.

TCL advised that they will not provide a replacement until I proceed to undertake further service steps with them on the phone. They advised that if the problem cannot be fixed, they would send a technician to my home. If this did not fix the fault, only then they would consider replacing the TV.

I advised TCL I would write this review and that I would not waste my time any more with this poor quality TV.

DO YOURSELF A FAVOUR, DO NOT BUY THIS TV.

It has a vertical line on the screen after the first 2 hours of working.
Never get rid of....

I bought a TVL 65” TV, good deal, and in the store the picture looked fine but when I got it home, it worked okay for a while and then started having issues where it would get super dark all of a sudden, pictures, menus etc. you could hard restart it all you wanted it would stay dark. Leave it over night, back to okay, for a while. It overall o should have spent $200 more and bought a Samsung.

I bought this tv last week and OMG what a tv this is...
M
Me & my wifed moved into a park home and only had our 55" Toshiba tv so needed a tv for the main bedroom. After consultation with my wife she said to get a 32-43 inch tv, no larger.
So i went looking and after weighing up the tv's i'd seen decided the TCL 50S5K-UK was the one for me, i mean us..
The tv is so easy to set-up, it's as light as a feather and is by far the best tv we've ever had.
The picture is absolutely amazing, crisp, clear and makes literally everything look like your actually in the tv & on the pitch, court etc it's a Qled tv so it's as good as it gets.(depending on the sport) or on the set of a programme or film.
The sound is superb, i've read reviews regarding TCL tv's saying they sound "tinny"? Well they must've been watcing in a can because this tv's sound is perfect.
Finally, the price! Well i paid less than £250 for this...£250, really! That is absolutely nothing compared to other tv's, a S**Y 43" tv was £1,100 more, for what? The picture & sound on this tv is perfect, and there's money for a holiday abroad, yes right a Holiday..
Wow, looking at the reviews on here it seems i've bought the only TCL tv that is any good, however i would like to give some pointers.
Firstly the tv is an Android tv, Not a Google tv, hence why someone who's left a review is struggling with google.
Secondly If people were to google/use their internet browser they would see that the reason why you cannot get BBC iplayer isn't TCL's fault it actually states on the BBC iplayer page that only "some" older TCL tv's are able to get the iplayer app, the reason being the new TCL tv's as mine is, aren't able to get the app due to BBC updating the TCL tv's starting with the older models, BBC iplayer "will" be available when the BBC has caught up. So you really do need to get the facts before you slate a company in a review.
Oh! And as for adverts, i have absolutely no idea what those reviews are all about, i haven't seen one ad on the tv aside from the usual ones you get on "all" tv's, you know ITV etc, and as for ads anyway that's what youtube etc live off, get on and live with it..

TCL is absolutely garbage. Do not buy. Never had an issue with samsung. Sony or LG. Stick to these brands only for TV. TCL like xiaomi are garbage tv's. Good hardware, trash software like the phones.

Latest software update has made my offline tv useless.

Tcl 60 inch didn't last a yr. As I write this it's in the trash. Went dark screen and never recorded. We had a onn that did the same thing. Customer service lacks in customer service. Makes you go threw all these steps, and tells me to hit reset button on tv that doesn't have one. Argued with me about. And hung up. Called again same thing. Do not waste your money who makes cheap products that doesn't last. And does not care about their customers.

Can't get most apps like bbc I player, itv x , channel 4 etc. still on hold trying to phone customer service