TC Harrison Group Reviews 

12,890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpful, non-pushy approach and extensive knowledge, making the car-buying process pleasant. Many people highlight the excellent customer service, noting the team's attentiveness, patience, and willingness to go above and beyond. The overall service is frequently described as smooth and efficient, with customers appreciating clear explanations and a stress-free experience. Reviewers are very satisfied with the products, often finding their new vehicles to be exactly as promised and easy to use. Many also value the helpful follow-up calls and continued support provided after the purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as cracking, 5-star, and excellent, with... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their car... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

User experience

People report positive experiences with user experience, describing the process as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We were greeted by Maria on the Sunday just as the showroom was closing but she still answered a few questions we had. Because of this we returned to see her on Monday. Maria was very informative an... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Inspection Station
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,890)

1,320 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone was very helpful and explained…

Everyone was very helpful and explained everything (even though there was a lot to take in!). The pick up of the car went smoothly and so far all going well with it.

21 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad our team was helpful, explained everything clearly, and made collecting your car a smooth experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

We were given the opportunity to…

We were given the opportunity to examine a number of cars The sales man was careful to consider our specific needs.
We were allowed a reasonable test drive.
On collection the features of the car were demonstrated.

28 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our team took the time to understand your needs, help you explore different options, and make sure you felt confident with your new car. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Luke Walters was a pleasure to deal…

Luke Walters was a pleasure to deal with. Did everything he said he would and would definitely buy from him again

27 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Luke was a pleasure to deal with and delivered everything as promised. We appreciate your recommendation. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Buying a pre-owned car made easy.

We were greeted and looked after by Darren who gave us all the information and details we asked for about the vehicle we wanted to purchase. When we decided to go ahead with the deal, Darren gave us a list
of options to choose from, we made our choices and then it was all completed.

27 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Darren looked after you, provided all the information you needed, and made the purchase process simple and straightforward. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Buying a new car

Always have great service with paul jolly,been a customer for a long time, wouldn't go anywhere else

27 June 2026
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Reply from TC Harrison Group

Thank you for your loyal support. We're glad Paul Jolly continues to provide you with great service, thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Awaiting the delivery of the car.

Awaiting the delivery of the car.

I was kept informed as to why there was a delay with getting the vehicle due to a soft wear issue.
I always had my telephone calls requesting an update when the person I wanted to speak to was unavailable.

4 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad we kept you informed throughout and were able to update you on the delay. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Great Experience

The whole experience from the call advising a long delivery for a replacement vehicle, to placing the order and negotiating the correct financial deal was made easy and done in a very professional manner.
Taking delivery of the new vehicle was done in the agreed time scale and the handover was on time and simple.
The service from Malcolm Williams throughout was up to his own high standard and as I have come to expect

26 June 2026
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Reply from TC Harrison Group

Thank you for your fantastic feedback. We're glad Malcolm made the process easy and kept you informed throughout. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very helpful

Very helpful, great customer service. Thank you Paul!!

22 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Paul provided such helpful service and great customer care. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Ford have always looked after me and…

Ford have always looked after me and given me the time to ask questions and understand the process.

24 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad you've always felt well looked after and that our team has taken the time to answer your questions and guide you through the process. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Malcom was very helpful through out…

Malcom was very helpful through out with our choice of car . Kept in touch explained everything well through out .thank you so much Malcom for sorting everything out for us . More than happy with the process . Great car aswell .

24 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Malcolm was helpful, kept you informed throughout, and made the process easy. Enjoy your new car, and thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Great efficient service cannot recommend highly enough

Great efficient service , the sales representative David Groves advised on the car I purchased and went through the sales process in detail so we were very happy.
The sales experience was probably the best I have had from any car dealership that we have purchased from. Would advise all to use TCHarrison in Derby for there next purchase.

.

25 June 2026
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Reply from TC Harrison Group

Thank you for your great feedback. We're glad David provided efficient service, explained everything clearly, and made your purchase such a positive experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

A smooth journey

Ethan was very helpful and the whole process of buying was hassle free. Everything was presented transparently and queries were followed up on.

30 June 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad Ethan was helpful and made the buying process hassle-free, with clear communication. Thank you for choosing TC Harrison!

Rated 1 out of 5 stars

Very unhappy customer.........

So disappointed with my experience of buying a car from TC Harrison in Burton this time. Compared to my previous car purchase just under three years ago this one was poles apart. Looking back, it is clear to see the sale was rushed through to ensure month end targets achieved. Having previously recommended TCH, I won’t be any longer.

31 May 2026
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Reply from TC Harrison Group

Thank you for taking the time to review TC Harrison. We've passed this onto the dealership management team to contact you directly.

Rated 5 out of 5 stars

Chris was great

Chris was great, explained everything and kept us informed us of all developments, overall a great experience and would definitely recommend and use again

25 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Chris kept you informed throughout and made the whole experience a great one. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Our second car purchase from TCHARRISON…

Our second car purchase from TCHARRISON Huntingdon and we are very happy. Adrian is fantastic to deal with and sorted us out very quickly in the very hot weather!

25 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Adrian made your second purchase with us a great experience and was able to get everything sorted quickly. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

From start to finish

From start to finish, the team were very helpful and professional. No pushy sales men, and very pleased with your service.

15 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our team provided helpful, professional service and made the whole experience relaxed and enjoyable. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Car Purchase as good as it gets.…


The man who sold me the car was as good as it gets. He left the company before the car was delivered but his replacement Steve was as good if not better keeping me informed as to delivery and then explaining the car on handover The experience was more than satisfactory for me as a petrolhead even though it was an electric car.

25 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad both team members provided excellent service, and made your handover experience a positive one. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

A good experience at TCH.

Ben, who we dealt with, was extremely helpful, without being pushy. Never felt under pressure to buy at any point . This alone went a long way in my eyes . Everything was explained and questions asked were answered clearly and fully . The car was spotless when it was picked up, and we're really pleased with it. Ben gave me a courtesy call a week or so later, just check up on how I was getting on with the car and told me contact him if I had any problems.
All in all , a good experience from the team at TCH. Thanks .👍

17 June 2026
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Reply from TC Harrison Group

Thank you for your lovely feedback. We're glad to hear Ben made the process easy and pressure-free, and that you're enjoying your new car. Thank you for choosing TC Harrison. 👍🚗

Rated 5 out of 5 stars

Really great customer service

Really great customer service and helped us with our purchase

24 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind feedback. We're glad to hear you received great customer service and that we could help with your purchase. We hope you enjoy your new vehicle, and thank you for choosing TC Harrison. 🚗

Rated 5 out of 5 stars

got what I wanted.

21 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad we could help you find exactly what you wanted and that you had a positive experience with us. Thank you for choosing TC Harrison.

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