Taylor Of Old Bond Street Reviews 

530
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the traditional grooming items, noting that a very small amount goes a long way and leaves sensitive skin feeling remarkably smooth and comfortable. Consumers frequently mention fast, prompt delivery times and truly appreciate the smooth online shopping experience provided by the helpful team. Some reviewers were not happy with delayed communication or unexpected customs expenses regarding their international package shipments. A few customers also noted noticeable formula changes in familiar products or experienced issues with specific items during travel.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order satisfaction to be high, frequently highlighting easy online purchases, prompt... See more

Service

Clients share positive opinions on service, frequently praising outstanding experiences, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As i had some stock of shaving cream i have just had two shaves with this new product. both shaves have been comfortably close, day lasting, & most importantly, suiting my very sensitive skin. I am... See more

Rated 5 out of 5 stars

We are all in love with the sandalwood fragrance, that is myself husband and teenage son! So far I have bought the shower gel, soap and small aftershave oil. All the products are exceptional. Will b... See more

Rated 5 out of 5 stars

Due to postal error my package was posted to a vacant property post box to which I have no access! However contacting you to explain the situation you kindly agreed to resend my package . Too which I... See more

Rated 5 out of 5 stars

Been using TOBS for the last 20 years and still come back. Their grooming products are excellent and really set the gold standard in the UK. I know if I buy from them the quality will be good and I do... See more


Company details

  1. Toiletries Store

Written by the company

Established 1854 in London. Shop online for luxury shaving brushes, razors, shaving sets, shaving mirrors, shaving soaps, shaving cream, aftershave and cologne.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

got it on time

got it on time, the the quality of the shaving soap is amazing. I always order there.

First time ordering the shower gel, great smell, and a clean feeling after use.

25 July 2026
Rated 5 out of 5 stars

Third generation of my family using…

Third generation of my family using their products. Fantastic for shaving and the Jermyn Street store is a throwback to a time gone by. In a changing Britain it's a place where we feel we can cling on to what we grew up with. Highly recommended.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Been using TOBS for the last 20 years…

Been using TOBS for the last 20 years and still come back. Their grooming products are excellent and really set the gold standard in the UK. I know if I buy from them the quality will be good and I don't mind paying for that. I really value that their own products are UK made and that it's a supporting a UK business. Whenever I have contacted the store the replies have always been courteous and helpful.

25 June 2026
Rated 5 out of 5 stars

Excellent service

Ordering the Sandalwood Cologne and the Bay Rum online was simple and the products arrived in good condition within 24 hours.
Excellent service.
I shall return for more :)

24 June 2026
Rated 2 out of 5 stars

Synthetic aroma

Sandalwood shaving cream purchased through Amazon has a distinct synthetic aroma, little or none of sandalwood and an overpowering citronella tone.

Nice container gets it one extra star.

21 June 2026
Unprompted review
Rated 2 out of 5 stars

Premature requests for feedback.

Great response in quickly dispatching the order and letting me know, but I've then had several requests for feedback when I still haven't got the product, so your feedback requests are premature. The shipment seems to be stuck in Melbourne. No idea why.

25 May 2026
Rated 1 out of 5 stars

I feel cheated by you

I feel cheated by you. Nobody informed me that the order would be subject to customs duties, and also taxes in Spain. In other words, I've paid taxes in both the UK and Spain. I also had to pay FedEx to handle customs clearance. Specifically, I've already paid an extra €80 for a purchase that was worth €191. You failed to process the shipment correctly so that it qualified for the duty-free allowance for private purchases, causing me numerous problems and expenses. If you don't resolve these issues, I will not buy from you again, and I will certainly share this experience on social media.

25 May 2026

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