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TAXIBOX Reviews 

4,486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,536 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for arriving on time, maintaining a polite attitude, and handling the precise placement of storage boxes with great care. People also mention that the online platform is very simple to use and arranging or changing booking dates is exceptionally straightforward throughout the process. However, some customers also noted issues with the removalist service, mentioning poor communication and inflexibility regarding scheduling and box drop-offs. A few reviewers felt disappointed when dealing with unexpected policies regarding packed containers, lack of relocation options, and issues related to property damage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Service

People report high satisfaction with the service, highlighting punctual deliveries and efficient staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are consistently punctual,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, stress-free, and easy... See more

Customer service

Customers report widespread satisfaction and genuine appreciation for the customer service provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous idea! I was concerned my things would grow mould during all the rain but it didn't happen thank goodness. They answer the phone speak to you human to human don't keep you waiting a very... See more

Rated 5 out of 5 stars

Is an amazing experience. Professional. Streamlined, easy, fairly priced, just marvelous. It’s the second time I have used them and will continue to do more. I also advise my real estate clients.

Rated 5 out of 5 stars

My TaxiBox was delivered super-efficiently by their driver Frank - who was a total legend. He was on time and negotiated the narrow driveway with ease and dropped it exactly where I needed it to go.... See more

Rated 5 out of 5 stars

I first used Taxibox in 2011, when the pods were made of wood and they were delivered on a trailer. It is great to use this service once again, to find they have grown so much but still retain the exc... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Storage Facility
  4. Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,486)

1,516 reviews in the last 12 months

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Rated 3 out of 5 stars

AN EXERCISE IN FUTILITY

The delivery process was simple however I was not informed prior to packing belongings into taxibox that full taxiboxes could not me relocated. So really the name "taxibox" is misleading this caused me a great deal of extra time & effort as I was moving house loaded the taxibox thinking that at least the garage contents would be ready to go when I found a new property, but No, I had to unload the thing again & move contents myself. So while the delivery was excellent & the concept appeared good and convenient it was a costly waste of time as it was not actually a "taxi" it was just a storage container.

12 August 2026
TAXIBOX logo

Reply from TAXIBOX

Hi Terry,

Thanks for taking the time to share your experience with us.

We’re sorry to hear that your experience wasn’t as straightforward as you’d hoped, particularly around the information provided about relocating your TAXIBOX.

Elsa from our Customer Service Team tried giving you a call to hear more about your experience, although we weren’t able to get through - so we’ve left a voicemail.

When you have a moment, please feel free to give us a call back on 1300 87 60 87. We’d really appreciate the opportunity to speak with you and hear more about your experience.

We look forward to speaking with you soon!

Kind Regards,
TAXIBOX Team

Rated 5 out of 5 stars

Feedback on Corey and office staff

Corey delivered two taxi boxes. Corey is lovely, pleasant and friendly. As far as the office staff are concerned I will withhold my dealings and sharing information as I don’t want to say something and regret it. The lady that booked the 2 taxi boxes to be delivered in kalkallo, some emotional intelligence goes a long way when dealing with customers, also I was lied to that the boxes would be on trailers that didn’t happen and I could have them overnight. When I tried to explain my situation she stood her ground, she didn’t listen to understand. The rest I prefer to withhold. As it is now the probability of using taxi boxes again, probably not.

12 August 2026
Rated 5 out of 5 stars

Frank and taxibox are moving legends.

Frank and taxibox deserve to be known as legends in the self removal business. The value for money, communication and self help tools are incredible. The entire process just so easy, they deliver and pick up on time. Frank in Melbourne is an absolute hero, a massive smile even when negotiating the busiest of streets and tightest of driveways. ‘It’s like a freeway to me’ he kept telling me, and it seemed like it was. I can’t recommend highly enough, and would give 6 stars if I could. Thanks Frank and taxibox.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

SUPER IMPRESSED!!

SUPER IMPRESSED!!! This is good old fashioned customer service. Professional, friendly, on time, able to be reached by phone. I changed my mind twice and they accommodated and made my life super easy. It’s also extremely affordable. 10/10 from me. Thank you!

11 August 2026
Rated 5 out of 5 stars

Incredible service from Frank

Incredible service from Frank. He was on time, so lovely, delivered the boxes so fast and put them all in a great spot easy for us to gain access to them. Highly recommend!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous idea!

Fabulous idea!
I was concerned my things would grow mould during all the rain but it didn't happen thank goodness.
They answer the phone speak to you human to human don't keep you waiting a very organised business with charming people. Most impressed.
Thankyou thankyou as so many businesses are hopeless today.
Keep up the great work.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Frank is a legend!

This is the 2nd time Frank has delivered a Taxibox to us in the last couple of years. What an absolute legend. No fuss, easy to deal with and just a great bloke!
Highly recommend Taxibox as a service, it’s quick, easy and stress free!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent..

Excellent... from start to finish 😃 Lucas was super friendly and very professional.

8 August 2026
Unprompted review

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