Fabulous idea! I was concerned my things would grow mould during all the rain but it didn't happen thank goodness. They answer the phone speak to you human to human don't keep you waiting a very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is an amazing experience. Professional. Streamlined, easy, fairly priced, just marvelous. It’s the second time I have used them and will continue to do more. I also advise my real estate clients.
My TaxiBox was delivered super-efficiently by their driver Frank - who was a total legend. He was on time and negotiated the narrow driveway with ease and dropped it exactly where I needed it to go.... See more
I first used Taxibox in 2011, when the pods were made of wood and they were delivered on a trailer. It is great to use this service once again, to find they have grown so much but still retain the exc... See more
Company details
About TAXIBOX
Written by the company
About us
Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies
TAXIBOX
Written by the company
- Storage that moves? That's nuts.
- Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.
Contact info
118 Boundary Rd, 3195, Braeside, Australia
- 1300 87-60-87
- info@taxibox.com.au
- www.taxibox.com.au
4.9
Excellent
4K reviews
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Jayden was helpful great personality…
Jayden was helpful great personality with great pr skills and listened. Needs a recommendation
7 August 2026
Unprompted review
A+ service
Kaleb was super friendly and very very skilled with the Forklift. Made the whole process super easy and stress free.
7 August 2026
On time, on spec
On time, on spec. The company delivered the box as they said they would. It was on time and placed where we requested it. The box was as described and was just what we needed to store items after our house fire.
We will be using this company again without doubt.
7 August 2026
Unprompted review
Super friendly and provided all thr…
Super friendly and provided all thr information we need to know.
6 August 2026
Awesomeness
Awesome experience from start to finish. Great communication, great product, great service, friendly staff.
Kris was super quick and efficient and very helpful with placement.
H'asta luego amiga.
I'll be back
6 August 2026
Thank you to all the team at Taxibox…
Thank you to all the team at Taxibox for assisting us in our move. It was a great experience from start to finish and an absolute pleasure dealing with an amazing group of professional people.
6 August 2026
TaxiBox: great company and great staff
TaxiBox is a very well-organised company, and their staff are efficient and friendly.
Shout out to Lucas, who did a perfect job at delivering the storage box in our steep and narrow driveway.
6 August 2026
Unprompted review
One of the most seamless customer…
One of the most seamless customer experiences I have ever had. Website was so easy to use, the communication received at each step was timely and clear. Everything in the taxi box was in great condition upon return. I cannot fault any step of the process. Would highly recommend to anyone.
5 August 2026
Excellent service
Excellent service, from initiial phone call with Alex and through to delivery and pick up. On time and super efficient
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely expensive and lacking in basic communication
The initial drop-off and pick-up in Adelaide was straightforward, but moving the boxes interstate to Brisbane was a very poor experience.
TAXIBOX changed their truck route scheduling, which delayed my delivery from the 21st of July to the 27th. Because of their delay, I missed my window to receive the boxes and was forced to pay for an entire extra month of storage ($368) on top of the $454 delivery fee. When I complained, they suddenly offered to revert to the original date, but by then we had already had to make other arrangements and weren't flexible enough to switch back.
To make matters worse, nobody even bothered to notify me when the boxes finally arrived at the Brisbane site—I had to call them myself to find out. Overall, a very expensive experience with poor communication and zero accountability for their own scheduling delays
3 August 2026
Reply from TAXIBOX
Hi Tommy,
Thanks for taking the time to share your feedback and we're really sorry to hear that your interstate move to Brisbane didn't go as smoothly as it should have.
Elsa, from our Customer Service team tried giving you a call earlier this afternoon to chat through things, but wasn't able to reach you - so we left a voicemail. We'd really love the opportunity to chat through your experience and see what we can do to help turn things around. When you have a moment, please give her a callback on 1300 87 60 87
We look forward to chatting with you soon!
Kind Regards,
TAXIBOX Team
Super friendly
Super friendly, called to check drop off location was ok and very easy process
3 August 2026
A company with an old fashioned CUSTOMER service!!!
I was searching the net for a small container hire. There are a few businesses out there offering services for this purpose.
What stand out from the first minute was the price difference and the promt reaction for a quote and booking. I know from the minute I made up my mind for selecting TAXIBOX that I would not be disappointed.
I have to admit earlier this morning I had a furniture delivered from Harvey Norman (delivery people was polite, but I was just "another drop off" nothing else.).
When Eddie turned up from TAXIBOX (even earlier than I expected) it was a completely different experience. Friendly, polite, informative, chatty and most importantly appreciated my business. I received everything what I hoped for even more, a big smile and a beautiful open heart customer service. I can't recommend highly enough TAXIBOX and the service they provide. This company goes an extra mile to provide a service YOU NEED!
3 August 2026
Unprompted review
Eddie was extremely polite
Eddie was extremely polite, friendly and knowable. Couldn’t have picked a better person for the job, if I could I would give him a 10/10.
3 August 2026
Unprompted review
5 star!
As a new customer to using taxi box i was concerned about how my items would be cared for during removal and drop. However no damage to items, excellent communication and delivery service. Eddie was fantastic and a great representative for taxi box! Highly recommend
3 August 2026
Eddie was professional and very…
Eddie was professional and very friendly. On time and great service.
3 August 2026
Unprompted review
Frank was very helpful
Frank was very helpful, friendly and professional 😊 Highly recommend!
1 August 2026
Unprompted review
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